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Service diagnostic engine and method and service management system employing the same

  • US 8,181,066 B2
  • Filed: 11/21/2008
  • Issued: 05/15/2012
  • Est. Priority Date: 11/21/2007
  • Status: Expired due to Fees
First Claim
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1. A service management system, comprising:

  • a service description repository configured to contain service descriptions that define services in terms of end points that assume roles based on at least one of capabilities and attributes thereof;

    a diagnostic rule definition repository configured to contain diagnostic rules pertaining to problem areas regarding said services; and

    a diagnostic engine coupled to said service description repository and said diagnostic rule definition repository and configured to retrieve at least one diagnostic rule based on a subscriber, a service and a problem area, evaluate said at least one diagnostic rule to produce at least one solution, retrieve data regarding end points associated with said service and return a possible solution.

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