Method and system for problem determination using probe collections and problem classification for the technical support services
First Claim
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1. A computer-implemented method for problem determination using probe collections and problem classification for technical support services, comprising:
- monitoring and collecting, by a processor, data associated with a running computer system;
raising an alarm, automatically by the processor, based on the monitored and collected data;
probing the computer system for additional information associated with the alarm based on a probe plan including composite probes and control flow, data transformations and flow with decision control flow, stored in a shared repository, the shared repository being updatable by a community of probe developers wherein the community is enabled to provide instructions for querying the computer system by way of one or more probes stored in the shared repository;
filtering the monitored and collected data based on the additional information established from probing, the filtering including filtering out one or more replies from one or more components of the computer system running flawlessly and localizing one or more failing resources; and
using the filtered data to label a problem associated with the raised alarm.
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Abstract
A system and method for problem determination using probe collections and problem classification for the technical support services monitor and collect data associated with a computer system, raise an alarm based on the monitored and collected data, probe the computer system for additional information, filter the monitored and collected data based on the additional information established from probing, and use the filtered data to label a problem associated with the raised alarm.
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Citations
20 Claims
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1. A computer-implemented method for problem determination using probe collections and problem classification for technical support services, comprising:
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monitoring and collecting, by a processor, data associated with a running computer system; raising an alarm, automatically by the processor, based on the monitored and collected data; probing the computer system for additional information associated with the alarm based on a probe plan including composite probes and control flow, data transformations and flow with decision control flow, stored in a shared repository, the shared repository being updatable by a community of probe developers wherein the community is enabled to provide instructions for querying the computer system by way of one or more probes stored in the shared repository; filtering the monitored and collected data based on the additional information established from probing, the filtering including filtering out one or more replies from one or more components of the computer system running flawlessly and localizing one or more failing resources; and using the filtered data to label a problem associated with the raised alarm. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A non-transitory program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform a method for problem determination using probe collections and problem classification for technical support services, comprising:
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monitoring and collecting, by a processor, data associated with a running computer system; raising an alarm, automatically by the processor, based on the monitored and collected data; probing the computer system for additional information associated with the alarm based on a probe plan including composite probes and control flow, data transformations and flow with decision control flow, stored in a shared repository, the shared repository being updatable by a community of probe developers wherein the community is enabled to provide instructions for querying the computer system by way of one or more probes stored in the shared repository; filtering the monitored and collected data based on the additional information established from probing, the filtering including filtering out one or more replies from one or more components of the computer system running flawlessly and localizing one or more failing resources; and using the filtered data to label a problem associated with the raised alarm. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A system for problem determination using probe collections and problem classification for technical support services, comprising:
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a processor; a monitoring and data collection processing module operable to monitor and collect data associated with a computer system, the monitoring and data collection module further operable to raise an alarm based on the monitored and collected data; a probe platform operable to execute on the processor and further operable to probe the computer system for additional information based on a probe plan including composite probes and control flow, data transformations and flow with decision control flow, stored in a shared repository, the shared repository being updatable by a community of probe developers wherein the community is enabled to provide instructions for querying the computer system by way of one or more probes stored in the shared repository, the probe platform further operable to filter the monitored and collected data based on the additional information established from probing, the filtering including filtering out one or more replies from one or more components of the computer system running flawlessly and localizing one or more failing resources; and a classifier module operable to use the filtered data and automatically label a problem associated with the raised alarm. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification