Method and system for communicating information

• US 8,184,781 B2
• Filed: 01/12/2007
• Issued: 05/22/2012
• Est. Priority Date: 01/12/2007
• Status: Active Grant

• Current Assignee: SecuReach Solutions, LLC
• Original Assignee: Secureach Systems Incorporated
• Inventors: Pap, Steven M., Schlueter, Eric William
• Primary Examiner(s): Hashem, Lisa
• Application Number:
  US11/652,864
• Publication Number:
  US 20080170673A1
• Time in Patent Office: 1,957 Days
• Field of Search: 379/88.12, 379/88.22, 379/88.2, 379/88.11, 379/88.17, 379/88.18, 379 8825- 8828, 379/88.14, 379/88.23, 455/412.2, 455/413, 709/206
• US Class Current: 379/88.18
• CPC Class Codes: H04M 3/16 with lock-out or secrecy provision in party-line systems
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator

Abstract

System and method for communicating information from an information provider to a recipient are provided. One illustrative application for the system and method is in a medical practice. The system and method may be used as an automated patient medical information message retrieval system to communicate certain medical information from the medical provider to patients. The system and method permits a provider of medical information, such as a physician'"'"'s office, to generate messages containing medical information and to deliver the message to a destination mailbox. The patient is provided with a telephone number, personal voice mailbox number, and a personal voice mailbox PIN, to access and retrieve the medical message from the destination mailbox.

Claims

1. A method for communicating information from an information provider to a recipient comprising:

providing a secure destination information mailbox;

communicating via a global computer network browser application with a website on a global computer network that permits said information provider to securely access computer software for processing voice messages;

inputting a voice message containing information into a computer processor via a user interface;

capturing and electronically processing said inputted voice message containing information into an audio file with said computer software;

delivering said audio file to said secure destination mailbox located on a second server via said global computer network;

generating and delivering an alert to said recipient that said voice message containing information has been delivered to said secure destination mailbox; and

providing said recipient with access to the secure destination mailbox to permit said recipient to remotely and securely access a delivered voice message.

2. The method of claim 1, wherein said inputting said message containing information comprises dictating a voice message containing medical information.

3. The method of claim 2, wherein said computer software comprises an applet.

4. The method of claim 3, wherein said processed message is delivered and temporarily stored in memory located on a global computer network server.

5. The method of claim 1, wherein said second server is not accessible via said global computer network.

6. The method of claim 5, wherein said second server comprises a database server.

7. The method of claim 6, further comprising scanning said database server for messages for which an alert must be delivered to said recipient.

8. The method of claim 7, wherein said database server communicates with a media convergence server and electronically delivers information to said media convergence server required to send said alert to said recipient.

9. The method of claim 8, wherein said media convergence server processes said information received from said database server into a form which can be executed by a call manager server, and then delivers said processed information to said call manager server.

10. The method of claim 9, wherein said call manager server places a call to said recipient via a public switched telephone network, based on the information provided by said media convergence server.

11. The method of claim 10, wherein said call manager server delivers a message to said database server that a call has been placed by said call manager to said recipient.

12. The method of claim 11, wherein computer software stored on said media convergence server logs information relating to the call in memory of the database server.

13. The method of claim 1, wherein providing access to said destination mailbox comprises providing said recipient with a telephone number, mailbox number, and mailbox PIN.

14. The method of claim 13, wherein said recipient remotely accesses said message stored in said destination mailbox via a telephony system.

15. The method of claim 14, wherein an inbound telephone call from said recipient is received by a gateway.

16. The method of claim 15, wherein said gateway delivers said call to a call manager server.

17. The method of claim 16, wherein said call manager server communicates with a media convergence server via a computer telephony interface.

18. The method of claim 17, wherein said media convergence server communicates with a database server, locates stored messages, and permits retrieval by said recipient.

19. The method of claim 18, further comprising generating an alert retrievable by said information provider notifying said information provider that said recipient has retrieved said message from said destination mailbox.

20. The method of claim 19, further comprising generating an alert to said information provider that said recipient has not complied with a requirement communicated to said recipient in said message.

21. The method of claim 1, further comprising generating an alert retrievable by said information provider notifying said information provider that said recipient has not retrieved said message from said destination mailbox.

22. The method of claim 1, further comprising generating and delivering a written message to said recipient alerting said recipient that a message has been delivered to said mailbox for retrieval.

23. The method of claim 22, wherein said written message comprises an electronic mail message delivered to a destination electronic mail address of said recipient.

24. A method for communicating medical information from a medical provider to a patient comprising:

providing a secure destination information mailbox on a computer server;

inputting a voice message containing medical information and electronically processing said voice message into an audio file with computer software executing on a computer processor securely accessed from a website via a browser application;

securely delivering said processed voice message to a first global computer network server via a global computer network; and

delivering said processed voice message from said global computer network server to said secure destination mailbox located on a second server that is not accessible via the global computer network.