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User feedback correlated to specific user interface or application features

  • US 8,191,004 B2
  • Filed: 08/06/2008
  • Issued: 05/29/2012
  • Est. Priority Date: 08/06/2008
  • Status: Active Grant
First Claim
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1. A method of calculating user satisfaction relative to a software system, the method comprising:

  • displaying a user selectable satisfaction indicator on a selected portion of a plurality of different user interface screens, the user selectable satisfaction indicator including at least one user selectable element, selectable by a user to indicate one of a plurality of different user satisfaction levels;

    receiving a plurality of different user satisfaction inputs for the software system, each user satisfaction input indicative of a user selecting one of the user selectable elements;

    storing context information indicative of a context of the software system when each of the plurality of different user satisfaction inputs are received;

    calculating a user satisfaction metric based on the plurality of different user satisfaction inputs;

    generating a user interface display prompting a user for further user satisfaction information, wherein prompting comprises displaying a user selectable task indicator;

    receiving a user task input, separate from the user satisfaction inputs, indicative of the user selecting the user selectable task indicator identifying a task within the software system being performed by the user when one or more of the user satisfaction inputs were received; and

    correlating, using a computer processing unit, the user satisfaction metric to the context information and the identified task.

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