User feedback correlated to specific user interface or application features
First Claim
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1. A method of calculating user satisfaction relative to a software system, the method comprising:
- displaying a user selectable satisfaction indicator on a selected portion of a plurality of different user interface screens, the user selectable satisfaction indicator including at least one user selectable element, selectable by a user to indicate one of a plurality of different user satisfaction levels;
receiving a plurality of different user satisfaction inputs for the software system, each user satisfaction input indicative of a user selecting one of the user selectable elements;
storing context information indicative of a context of the software system when each of the plurality of different user satisfaction inputs are received;
calculating a user satisfaction metric based on the plurality of different user satisfaction inputs;
generating a user interface display prompting a user for further user satisfaction information, wherein prompting comprises displaying a user selectable task indicator;
receiving a user task input, separate from the user satisfaction inputs, indicative of the user selecting the user selectable task indicator identifying a task within the software system being performed by the user when one or more of the user satisfaction inputs were received; and
correlating, using a computer processing unit, the user satisfaction metric to the context information and the identified task.
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Abstract
A user interface display for software has a user satisfaction portion displayed on each page. The user satisfaction portion includes a user selectable element which allows a user to provide a user satisfaction score (or level) with a single mouse click. In response to receiving the user satisfaction level, the context of the software which the user is using is recorded, and the user satisfaction level is correlated to that context. The captured data can be provided to application designers and developers directly or via computed metrics.
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Citations
17 Claims
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1. A method of calculating user satisfaction relative to a software system, the method comprising:
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displaying a user selectable satisfaction indicator on a selected portion of a plurality of different user interface screens, the user selectable satisfaction indicator including at least one user selectable element, selectable by a user to indicate one of a plurality of different user satisfaction levels; receiving a plurality of different user satisfaction inputs for the software system, each user satisfaction input indicative of a user selecting one of the user selectable elements; storing context information indicative of a context of the software system when each of the plurality of different user satisfaction inputs are received; calculating a user satisfaction metric based on the plurality of different user satisfaction inputs; generating a user interface display prompting a user for further user satisfaction information, wherein prompting comprises displaying a user selectable task indicator; receiving a user task input, separate from the user satisfaction inputs, indicative of the user selecting the user selectable task indicator identifying a task within the software system being performed by the user when one or more of the user satisfaction inputs were received; and correlating, using a computer processing unit, the user satisfaction metric to the context information and the identified task. - View Dependent Claims (2, 3, 4)
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5. A user satisfaction system identifying a user satisfaction level for portions of a software system, the user satisfaction system, including a processor and a memory, comprising:
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a user interface component generating user interface display screens for the software system, the user interface display screens including a software system display and a user satisfaction display, displayed together with the software system display, and having selectable elements being selected by a user to indicate a user satisfaction level; a user satisfaction component receiving a user satisfaction input indicative of the user selecting one of the selectable elements and storing context features indicative of a plurality of specific user interface features of the software system display being displayed when the user satisfaction input is received; a metric calculator calculating a user satisfaction metric and correlating the user satisfaction metric with each of the plurality of specific user interface features of the software system displayed when the user satisfaction input was received; and an output component outputting the user satisfaction metric correlated with each of the software system display features. - View Dependent Claims (6, 7, 8, 16, 17)
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9. A method of identifying user satisfaction for a software system, the method comprising:
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displaying, on each of a plurality of different display screens generated by the software system, a plurality of different user selectable satisfaction elements, each user selectable satisfaction element being indicative of a user satisfaction level; receiving a plurality of satisfaction inputs each indicative of a selected user satisfaction level, wherein the plurality of satisfaction inputs comprises a satisfaction input received for each of the plurality of different display screens; in response to receiving each of the satisfaction inputs, storing a plurality of features indicative of context features of a respective one of the plurality of different display screens that was displayed at a time when the satisfaction input is received; calculating a metric based on the user satisfaction levels indicated by the plurality of satisfaction inputs received for the plurality of different display screens; correlating the metric to the plurality of features using a processing unit; and outputting a user satisfaction relative to each feature of the plurality of features based on correlations between the metric and the features. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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Specification