Method and system for operating a communication service portal

• US 8,194,641 B2
• Filed: 03/28/2005
• Issued: 06/05/2012
• Est. Priority Date: 03/28/2005
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Corley, Robert David, Platt, Richard B., Fausak, Louis G., Fullford, Andrew K.
• Primary Examiner(s): Pham, Chi
• Assistant Examiner(s): Faroul, Farah
• Application Number:
  US11/092,786
• Publication Number:
  US 20060215636A1
• Time in Patent Office: 2,626 Days
• Field of Search: 370/352, 370/401, 370/389, 379/201.12, 705/7, 705/26
• US Class Current: 370/352
• CPC Class Codes: H04M 7/0087 Network planning or provisioning

Abstract

A method of providing communication service includes receiving user identification information and first communication service criteria. The user identification information identifies a user, while the first communication service criteria describe a first communication service requested by the user. The method also includes generating a first communication service order based on the first communication service criteria. The first communication service order includes the user identification information and the communication service criteria. The method further includes selecting premise equipment for the user and generating an equipment order. The equipment order includes the user identification information and identifies the selected premise equipment. Additionally, the method includes transmitting the first communication service order to a first service provider and transmitting the equipment order to an equipment provider.

Claims

1. A method of providing communication service, comprising:

receiving, at a processor, user identification information and first communication service criteria, wherein the user identification information identifies a user, and wherein the first communication service criteria describe a first type of packet-based communication service requested by the user;

automatically selecting, with the processor, a first service provider from a plurality of service providers that provide communication services of the first type based on the received first communication service criteria;

generating, with the processor, a first communication service order based on the first communication service criteria, wherein the first communication service order includes the user identification information and the first communication service criteria;

selecting, with the processor, premise equipment for the user based on the first communication service criteria, the premise equipment configured to support packet-based communication at a premise associated with the user;

generating, with the processor, an equipment order, wherein the equipment order includes the user identification information and identifies the selected premise equipment;

transmitting the first communication service order to the selected first service provider; and

transmitting the equipment order to an equipment provider.

2. The method of claim 1, further comprising receiving equipment criteria that describe equipment requested by the user;

and wherein selecting the premise equipment comprises selecting the premise equipment for the user based on the equipment criteria.

3. The method of claim 1, further comprising:

receiving second communication service criteria that describe a circuit-switched communication service requested by the user;

generating a second communication service order based on the second communication service criteria, wherein the second communication service order includes the user identification information and the second communication service criteria; and

transmitting the second communication service order to a second service provider.

4. The method of claim 1, wherein the first communication service criteria identify a first type of packet-based communication service, and further comprising:

receiving second communication service criteria that describe a second type of packet-based communication service;

selecting a second service provider from a plurality of service providers that provide communication services of the second type;

generating a second communication service order based on the second communication service criteria, wherein the second communication service order includes the user identification information and the second communication service criteria; and

transmitting the second communication service order to the second service provider.

5. The method of claim 1, further comprising delivering the premise equipment to the user.

6. The method of claim 1, further comprising:

generating an installation service order that includes the user identification information and identifying premise equipment to be installed;

transmitting the installation service order to an installation service provider.

7. The method of claim 6, further comprising delivering the premise equipment to the installation service provider.

8. The method of claim 1, wherein the first communication service criteria comprise one of a requested maximum usage, a quality of service (QoS) requirement, and a periodic service rate.

9. The method of claim 1, wherein the first communication service comprises one of telephone and internet services.

10. The method of claim 1, wherein the first communication service comprises one of local telephone service, long-distance telephone service, and international telephone service.

11. The method of claim 1, wherein receiving the user identification information, the equipment criteria, and the communication service criteria comprises:

prompting a user to enter the user identification information and the first communication service criteria using a fulfillment interface coupled to a web server; and

receiving the user identification information and the first communication service criteria at the web server.

12. The method of claim 1, wherein receiving the user identification information, the equipment criteria, and the communication service criteria comprises:

prompting a user audibly to provide the user identification information and the first communication service criteria using a telephone keypad; and

receiving the user identification information, the equipment criteria, and the communication service criteria as part of a telephonic communication session.

13. A system for providing communication service,

comprising:

a fulfillment interface configured to receive information from a user and to generate a service request that includes user identification information and first communication service criteria, wherein the user identification information identifies the user and wherein the first communication service criteria describe a first type of packet-based communication service requested by the user;

first communication access equipment operated by a communication service provider and configured to support communication for premise equipment over a first network and to establish service for a user in response to a service order received by the communication service provider;

an equipment provider interface configured to receive an equipment order and to facilitate the provision of premise equipment identified by the equipment order to the user; and

a portal configured to;

receive the service request from the fulfillment interface;

generate a first communication service order based on the first communication service criteria, wherein the first communication service order includes the user identification information and the communication service criteria;

automatically select a first service provider from a plurality of service providers that provide communication services of the first type based on the received first communication service criteria;

select premise equipment for the user based on the first communication service criteria, the premise equipment configured to support packet-based communication at a premise associated with the user;

generate an equipment order, wherein the equipment order includes the user identification information and identifies the selected premise equipment;

transmit the first communication service order to the selected first service provider; and

transmit the equipment order to the equipment provider through the equipment provider interface.

14. The system of claim 13, wherein the fulfillment interface is configured to generate a service request that further comprises equipment criteria that describe premise equipment requested by the user;

and wherein the portal is configured to select the premise equipment by selecting the premise equipment for the user based on the equipment criteria.

15. The system of claim 13, further comprising second communication access equipment operated by a second communication service provider and configured to support circuit-switched communication for premise equipment over a second network and to establish service for a user in response to a service order received by the second communication service provider;

and wherein the fulfillment interface is configured to generate a service request that further comprises second communication service criteria that describe a circuit-switched communication service requested by the user; and

wherein the portal is further configured to;

generate a second communication service order based on the second communication service criteria, wherein the second communication service order includes the user identification information and the second communication service criteria; and

transmit the second communication service order to a second service provider.

16. The system of claim 13, wherein the first communication service criteria identify a first type of packet-based communication service, and further comprising second communication access equipment operated by a second communication service provider and configured to support packet-based communication for premise equipment over a second network and to establish service for the user in response to a service order received by the second communication service provider;

and wherein the fulfillment interface is configured to generate a service request that further comprises second communication service criteria that describe a second type of packet-based communication service requested by the user; and

wherein the portal is further configured to;

transmit the first communication service order to the first service provider by selecting the first service provider from a plurality of service providers that provide communication services of the first type and transmitting the first communication service order to the first service provider;

select a second service provider from a plurality of service providers that provide communication services of the second type;

generate a second communication service order based on the second communication service criteria, wherein the second communication service order includes the user identification information and the second communication service criteria; and

transmit the second communication service order to the second service provider.

17. The system of claim 13, wherein the equipment provider interface is further configured to facilitate the provisioning of the premise equipment to the user by facilitating delivery of the premise equipment to the user.

18. The system of claim 13, wherein the portal is further configured to:

generating an installation service order that includes the user identification information and identifying premise equipment to be installed;

transmitting the installation service order to an installation service provider.

19. The system of claim 18, wherein the equipment provider interface is further configured to facilitate the provisioning of the premise equipment to the user by facilitating delivery of the premise equipment to the installation service provider.

20. The system of claim 13, wherein the first communication service criteria comprise one of a requested maximum usage, a quality of service (QoS) requirement, and a periodic service rate.

21. The system of claim 13, wherein the first communication service provider provides one or more of telephone and internet services.

22. The system of claim 13, wherein the first communication service provider provides one or more of local telephone service, long-distance telephone service, and international telephone service.

23. The system of claim 13, wherein the fulfillment interface is configured to receive information from the user by:

prompting a user to enter the user identification information and the first communication service criteria using a fulfillment interface coupled to a web server; and

receiving the user identification information and the first communication service criteria at the web server.

24. The system of claim 13, wherein the fulfillment interface is configured to receive information from the user by:

prompting a user audibly to provide the user identification information and the first communication service criteria using a telephone keypad; and

receiving the user identification information, the equipment criteria, and the communication service criteria as part of a telephonic communication session.

25. Logic for providing communication service, the logic encoded in non-transitory computer-readable media and configured, when executed by a processor, to:

receive user identification information and first communication service criteria, wherein the user identification information identifies a user and wherein the first communication service criteria describe a first type of packet-based communication service requested by the user;

automatically select a first service provider from a plurality of service providers that provide communication services of the first type based on the received first communication service criteria;

generate a first communication service order based on the first communication service criteria, wherein the first communication service order includes the user identification information and the communication service criteria;

select premise equipment for the user based on the first communication service criteria, the premise equipment configured to support packet-based communication at a premise associated with the user;

generate an equipment order, wherein the equipment order includes the user identification information and identifies the selected premise equipment;

transmit the first communication service order to the selected first service provider; and

transmit the equipment order to an equipment provider.

26. The logic of claim 25, wherein the logic is configured to receive equipment criteria that describe equipment requested by the user;

and wherein the logic is configured to select the premise equipment by selecting premise equipment for the user based on the equipment criteria.

27. The logic of claim 25, wherein the logic is further configured to:

receive second communication service criteria that describe a second communication service requested by the user;

generate a second communication service order based on the second communication service criteria, wherein the second communication service order includes the user identification information and the second communication service criteria; and

transmit the second communication service order to a second service provider.

28. The logic of claim 25, wherein the first communication service criteria identify a first type of packet-based communication service, and wherein the logic is further configured to:

transmit the first communication service order by selecting the first service provider from a plurality of service providers that provide communication services of the first type and transmitting the first communication service order to the first service provider;

receive second communication service criteria that describe a second type of packet-based communication service;

select a second service provider from a plurality of service providers that provide communication services of the second type;

generate a second communication service order based on the second communication service criteria, wherein the second communication service order includes the user identification information and the second communication service criteria; and

transmit the second communication service order to the second service provider.

29. The logic of claim 25, wherein the logic is configured to generate an order for the delivery of the premise equipment to the user.

30. The logic of claim 25, wherein the logic is further configured to:

generate an installation service order that includes the user identification information and identifying premise equipment to be installed; and

transmit the installation service order to an installation service provider.

31. The logic of claim 30, wherein the logic is further configured to generate an order for the delivery of the premise equipment to the installation service provider.

32. The logic of claim 25, wherein the first communication service criteria comprise one of a requested maximum usage, a quality of service (QoS) requirement, and a periodic service rate.

33. The logic of claim 25, wherein the first communication service comprises one of telephone and internet access services.

34. The logic of claim 25, wherein the first communication service comprises one of local telephone service, long-distance telephone service, and international telephone service.

35. The logic of claim 25 wherein the logic is configured to receive the user identification information and the communication service criteria by:

prompting a user to enter the user identification information and the first communication service criteria using a fulfillment interface coupled to a web server; and

receiving the user identification information and the first communication service criteria at the web server.

36. The logic of claim 25 wherein the logic is configured to receive the user identification information and the communication service criteria by:

prompting a user audibly to provide the user identification information and the first communication service criteria using a telephone keypad; and

receiving the user identification information, the equipment criteria, and the communication service criteria as part of a telephonic communication session.

37. A system for providing communication service, comprising:

means for receiving user identification information and first communication service criteria, wherein the user identification information identifies a user and wherein the first communication service criteria describe a first type of packet-based communication service requested by the user;

means for automatically selecting a first service provider from a plurality of service providers that provide communication services of the first type based on the received first communication service criteria;

means for generating a first communication service order based on the first communication service criteria, wherein the first communication service order includes the user identification information and the first communication service criteria;

means for selecting premise equipment for the user based on the first communication service criteria, the premise equipment configured to support packet-based communication at a premise associated with the user;

means for generating an equipment order, wherein the equipment order includes the user identification information and identifies the selected premise equipment;

means for transmitting the first communication service order to the first service provider; and

means for transmitting the equipment order to an equipment provider.