Leaving a message for a party while on an active real-time communication

• US 8,194,829 B1
• Filed: 03/07/2007
• Issued: 06/05/2012
• Est. Priority Date: 03/07/2007
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Das, Sreerupa, Gui, ShengXiang, Maity, Ashis, Thomas, Michael J.
• Primary Examiner(s): Hashem, Lisa
• Application Number:
  US11/715,139
• Time in Patent Office: 1,917 Days
• Field of Search: 455/412.1, 455/414.1, 455/413, 455/567, 379/68, 379/88.23, 379/215.01, 379/393, 379/88.18, 379/265, 379/215, 379/87, 379/70, 379/74, 379/77, 379/1, 379/62, 379/163, 379/204, 379/88.26, 379/88.22, 379/88.14, 379/67.1, 379/88.01, 379/88.04, 379/88.12, 379/88.13, 379/88.16, 379/88.19, 379/88.2, 379/88.21, 379/207.04, 379/204.01
• US Class Current: 379/88.25
• CPC Class Codes: H04L 12/1827 Network arrangements for conference optimisation or adaptation
• CPC Class Codes: H04L 51/043 using or handling presence information

Abstract

When one party to an active call has momentarily stepped away from the call that has not been put on hold, the other party can record and leave a message for the party that stepped away, and then hang up. The call is monitored for return of the party that stepped away. When the returned party begins to speak, the message is immediately played to the returned party in response. In a conference, after a conferee who wishes to leave the conference, records a message and hangs up, the conference is monitored for either a break in the conversation or conversation directed to the party that left, and in response the message is played to the other conferees.

Claims

1. A method comprising:

in a hardware based messaging server performing the following steps;

in a real-time communication that is not on hold and is connected by a communication system between a first party and at least one second party, detecting absence of the second party from the communication for a predetermined period of time;

in response to the absence, prompting the first party to signal a desire to leave a message for the second party;

in response to receiving a signal from the first party, storing a message from the first party;

monitoring the communication for presence of the second party; and

in response to detecting the presence of the second party on the communication, sending the stored message to the second party.

2. The method of claim 1 wherein:

the communication comprises one of a voice call and a multimedia communication.

3. The method of claim 1 wherein:

the communication comprises a voice call;

storing includes

in response to signaling by the first party on the voice call, connecting the first party to a voice messaging entity, and the voice messaging entity recording a voice message from the first party;

monitoring comprises

monitoring the call for presence of voice; and

sending comprises

causing the voice messaging entity to play the recorded voice message to the second party.

4. The method of claim 3 wherein:

monitoring the call for presence of voice comprises

in response to the first party hanging up on the call, monitoring the call for presence of voice.

5. The method of claim 1 wherein:

the monitoring comprises

in response to the first party leaving the communication, monitoring the communication for presence of the second party.

6. An apparatus comprising:

in a real-time communication that is not on hold and is connected by a communication system between a first party and at least one second party, hardware based means for detecting absence of the second party from the communication for a predetermined period of time;

hardware based means for prompting the first party to signal a desire to leave a message for the second party in response to the absence;

hardware based means for storing a message from the first party;

hardware based means for monitoring the communication for presence of the second party; and

hardware based means for sending the stored message to the second party in response to detecting the presence of the second party on the communication.

7. The apparatus of claim 6 wherein:

the means for storing, the means for monitoring, and the means for sending comprise a communication endpoint of at least one of the first and the second parties.

8. The apparatus of claim 6 wherein:

the means for storing, the means for monitoring, and the means for sending comprise at least one server of the communication system connecting the first party with the second party.

9. The apparatus of claim 8 wherein:

the means for storing comprise a messaging entity.

10. The apparatus of claim 6 wherein:

the communication comprises a voice call; and

the means for monitoring comprise a voice-activity detector for detecting presence of voice on the call.

11. The apparatus of claim 6 wherein:

the means for storing comprise

a messaging entity, and

means for detecting the signaling and in response connecting the first party to the messaging entity.

12. The apparatus of claim 6 wherein:

the communication comprises one of a voice call and a multimedia communication.

13. The apparatus of claim 6 wherein:

the communication comprises a voice call;

the means for storing comprise

a voice-messaging entity for recording a voice message from the first party, and means for detecting the signaling and in response connecting the first

party to the voice-messaging entity;

the means for monitoring comprise

a voice-activity detector for detecting presence of voice on the call; and

the means for sending comprise

means for connecting the voice-messaging entity to the second party and causing the voice-messaging entity to play the recorded voice message.

14. The apparatus of claim 13 wherein:

the means for monitoring further comprise

means for detecting that the first party has hung up on the call, and in response activating the voice-activity detector.

15. The apparatus of claim 6 further comprising:

means for detecting that the first party has left the communication, and in response activating the monitoring means.