Rerouting ongoing telecommunications to a user

• US 8,194,844 B2
• Filed: 07/20/2008
• Issued: 06/05/2012
• Est. Priority Date: 11/04/2004
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Agrawal, Kavita K., Bodin, William K., Rybczynski, Gregory W., Thorson, Derral C.
• Primary Examiner(s): AL AUBAIDI, RASHA S
• Application Number:
  US12/176,390
• Publication Number:
  US 20080292087A1
• Time in Patent Office: 1,416 Days
• Field of Search: 379/211.02, 379/211.01, 379/201.1
• US Class Current: 379/211.02
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Abstract

Rerouting telecommunications to a user including receiving a plurality of RFID signals from an RFID tag located with the user, anticipating a user'"'"'s future location in dependence upon the RFID signals, selecting a telephony device in dependence upon the anticipated future location, and rerouting an ongoing call to the selected telephony device. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying location based routing preferences for the user. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying device-based routing preferences for the user. In typical embodiments, anticipating a user'"'"'s future location in dependence upon the RFID signals also includes determining a first user location, determining a second user location, and predicting a user'"'"'s future location in dependence upon the first user location and the second user location.

Claims

1. A method for rerouting telecommunications to a user, the method comprising:

receiving a call;

determining that the call is intended for the user;

receiving a plurality of RFID signals from an RFID tag located with the user;

anticipating a user'"'"'s future location in dependence upon the RFID signals including determining a first user location, determining a second user location, and predicting a user'"'"'s future location in dependence upon the first user location and the second user location;

wherein determining a first user location further comprises;

receiving a plurality of RFID signals at a plurality of RFID fixed reader locations from the RFID tag;

and

determining the first user location based on applying a rule set to the plurality of RFID fixed reader locations;

and wherein the method further comprises;

selecting a telephony device in dependence upon the anticipated future location including identifying location based routing references for the user; and

rerouting an ongoing call to the selected telephony device.

2. The method according to claim 1, wherein said determining that the call is intended for the user further comprises:

prompting the caller for the name of the user and receiving from the caller the name of the user.

3. The method according to claim 1, wherein said determining the first user location is based on the intersection of the areas of possible locations.

4. The method according to claim 1, wherein said determining the first user location is based on a most recent one of the plurality of RFID signals corresponding to the areas of possible locations.

5. The method according to claim 1, further comprising:

identifying a plurality of available telephone devices in dependence upon the anticipated future location.

6. The method according to claim 5, wherein said selecting a telephony device further comprises:

selecting the telephony device from among said plurality of available telephone devices.

7. The method according to claim 5, wherein said plurality of available telephone devices includes at least three selected from a group consisting of a wireless telephone, a wireline telephone, a speakerphone, a personal digital assistant (PDA), a laptop computer and a desktop computer.

8. The method according to claim 5, further comprising:

selecting the telephony device from among said plurality of available telephone devices in dependence upon the anticipated future location and on device based preferences.

9. A software product comprising a non-transitory machine readable medium including a program of instructions for rerouting telecommunications to a user, wherein the program of instructions upon being executed on a computer causes the computer to perform activities comprising:

receiving a call;

determining that the call is intended for the user;

receiving a plurality of RFID signals from an RFID tag located with the user;

anticipating a user'"'"'s future location in dependence upon the RFID signals including determining a first user location, determining a second user location, and predicting a user'"'"'s future location in dependence upon the first user location and the second user location;

wherein determining a first user location further comprises;

receiving a plurality of RFID signals at a plurality of RFID fixed reader locations from the RFID tag; and

determining the first user location based on applying a rule set to the plurality of RFID fixed reader locations;

and wherein the method further comprises;

selecting a telephony device in dependence upon the anticipated future location including identifying location based routing references for the user; and

rerouting an ongoing call to the selected telephony device.

10. The software product according to claim 9, wherein said determining that the call is intended for the user further comprises:

prompting the caller for the name of the user and receiving from the caller the name of the user.

11. The software product according to claim 9, wherein said determining the first user location is based on the intersection of the areas of possible locations.

12. The software product according to claim 9, wherein said determining the first user location is based on a most recent one of the plurality of RFID signals corresponding to the areas of possible locations.

13. The software product according to claim 9, further comprising:

identifying a plurality of available telephone devices in dependence upon the anticipated future location.

14. The software product according to claim 13, wherein said selecting a telephony device further comprises:

selecting the telephony device from among said plurality of available telephone devices.

15. The software product according to claim 13, wherein said plurality of available telephone devices includes at least three selected from a group consisting of a wireless telephone, a wireline telephone, a speakerphone, a personal digital assistant (PDA), a laptop computer and a desktop computer.

16. The software product according to claim 13, further comprising:

selecting the telephony device from among said plurality of available telephone devices in dependence upon the anticipated future location and on device based preferences.