Content-based storage management
First Claim
1. A method for managing data storage comprising:
- receiving, over a service center communication network, a stream of audio data related to a communication;
converting the audio data into textual data and automatically analyzing the textual data to determine at least one characteristic of the audio content of the received stream;
generating, based on the analysis, textual analysis metadata associated with the audio content;
receiving Computer Telephony Integration (CTI) metadata related to the stream of audio data communication;
receiving, over the service center communication network, captured screen data; and
automatically analyzing the screen data and generating screen data metadata based on the analysis screen; and
selecting, according to said textual analysis metadata, CTI metadata and screen data metadata and according to at least one rule, either to store at least a portion of the audio data in a selected storage option from a plurality of storage options having different types of accessibility and capacity and placing at least said portion of the audio data in the selected storage option;
or not to store the audio data and deleting said portion of the audio data.
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0 Petitions
Accused Products
Abstract
Embodiments of the invention are directed to a system and method for data management according to the content of the data. The system may enable data to be stored in one of a plurality of different storage options according to at least one characteristic of the data, in which the at least one characteristic is related to the content of the data. The system may comprise a rule-based storage management mechanism for the processes of archiving and/or retrieving data. Optionally, the data is stored for a time interval according to the at least one characteristic of the data and may be moved to a different type of storage option after an event occurs, for example the time interval has elapsed.
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Citations
16 Claims
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1. A method for managing data storage comprising:
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receiving, over a service center communication network, a stream of audio data related to a communication; converting the audio data into textual data and automatically analyzing the textual data to determine at least one characteristic of the audio content of the received stream; generating, based on the analysis, textual analysis metadata associated with the audio content; receiving Computer Telephony Integration (CTI) metadata related to the stream of audio data communication; receiving, over the service center communication network, captured screen data; and automatically analyzing the screen data and generating screen data metadata based on the analysis screen; and selecting, according to said textual analysis metadata, CTI metadata and screen data metadata and according to at least one rule, either to store at least a portion of the audio data in a selected storage option from a plurality of storage options having different types of accessibility and capacity and placing at least said portion of the audio data in the selected storage option;
or not to store the audio data and deleting said portion of the audio data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for audio data management comprising:
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a storage device; a format module to receive, over a service center communication network, a stream of audio data related to a communication and to convert the audio data into textual data; an analyzer to automatically analyze the textual data so as to determine at least one characteristic of the audio content of the stream and to generate, based on the analysis, textual analysis metadata associated with the audio content and further to automatically analyze captured screen data and to generate screen data metadata based on the analysis; a computer telephony integration (CTI) server to receive Computer Telephony Integration (CTI) metadata related to the stream of audio data communication; a rule engine to select according to the textual analysis metadata, CTI metadata and screen data metadata and according to at least one rule, either to store at least a portion of the audio data in a selected storage option from a plurality of storage options having different types of accessibility and capacity;
or not to store the audio data; anda storage manager to receive a decision from said rule engine. - View Dependent Claims (13, 14, 15, 16)
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Specification