Method for distributing services for knowledge management processing

• US 8,195,671 B2
• Filed: 01/14/2003
• Issued: 06/05/2012
• Est. Priority Date: 01/14/2002
• Status: Expired due to Fees

• Current Assignee: Beijing Zitiao Network Technology Company Limited (ByteDance Ltd.)
• Original Assignee: International Business Machines Corporation
• Inventors: Goodwin, James P., Newbold, David L., Schirmer, Andrew L., Reagen, Jeff, Banks-Binici, John, Curtis, John D.
• Primary Examiner(s): Pyo, Monica
• Application Number:
  US10/341,587
• Publication Number:
  US 20030177127A1
• Time in Patent Office: 3,430 Days
• Field of Search: 709/225, 707/9, 707/200, 707/10, 707/3, 707/4, 707/100, 707/732, 707/749, 707/999.003, 707/999.01, 706/45, 715/234
• US Class Current: 707/749
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/313 Selection or weighting of terms for indexing
• CPC Class Codes: G06F 16/93 Document management systems
• CPC Class Codes: G06N 5/00 Computing arrangements using knowledge-based models
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: Y10S 707/99936 Pattern matching access
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

A method for processing data in a knowledge management system gathers information content and transmits a work request for the information content gathered. The information content may be registered with a K-map and assigned a unique document identifier. A work queue processes the work requests. The processed information may then be transmitted to another work queue for further processing. Further processing may include categorization, full-text indexing, metrics extraction or other process. Control messages may be transmitted to one or more users providing a status of the work request. The information may be analyzed and further indexed. A progress statistics report may be generated for each of the processes performed on the document. The progress statistics may be provided in a record. A shared access to a central data structure representing the metrics history and taxonomy may be provided for all work queues via a CORBA service.

Claims

1. A method for distributing one or more services for processing knowledge data, the method comprising:

providing a plurality of electronic document repositories, wherein each of the plurality of electronic document repositories is configured to store electronic documents and comprises at least one electronic document that is created or accessed by an individual;

monitoring users'"'"' activities with one or more of the plurality of electronic documents;

providing a primary server for at least one of the services for processing the knowledge data gathered from the electronic document repositories, wherein the knowledge data is processed according to a type of repository from which the knowledge data is gathered, wherein the primary server comprises one or more work queues, each of which is associated with at least one of the one or more services;

providing a plurality of secondary servers, each secondary server configured for (i) scanning the contents of a respective one of the electronic document repositories, (ii) gathering of the knowledge data related to at least one scanned electronic document from respective electronic document repositories according to a schedule, and (iii) transmitting the gathered knowledge data to the primary server;

determining, at the primary server, affinities of users to one or more of the knowledge data based on the monitored activities including calculating a weighting factor for a user based on the user'"'"'s monitored activities and gathered knowledge data; and

notifying the user when the weighting factor is above a predetermined threshold.

2. The method of claim 1, wherein one or more of the plurality of secondary servers further comprises a spider component.

3. The method of claim 1, wherein determining the affinity of a user further comprises:

determining a relationship between the users and categories of knowledge data that are based on an observed history of users'"'"' activities with knowledge data that have been assigned to those categories.

4. The method of claim 1, wherein determining a weighting factor comprises:

accruing a weighted sum of values assigned to users'"'"' activities related to one or more of;

a person, an action, a document, or a category.

5. The method of claim 4, further comprising:

adjusting the weighted sum to reflect an organization'"'"'s pattern of knowledge data usage.

6. The method of claim 1, further comprising:

gathering additional data that is relevant to a user'"'"' s affinity.

7. The method of claim 1, further comprising:

providing a knowledge map which includes a map of one or more of;

all information stored in the repositories, categories of information stored in the repositions, full-text index of information stored in the repositories, or metrics information for information stored in the repositories.

8. The method of claim 1, further comprising:

monitoring changes, updates or deletions to knowledge data in the plurality of data repositories.

9. The method of claim 1, further comprising:

providing a searchable index of gathered knowledge data from the plurality of data repositories.

10. The method of claim 1, further comprising:

creating or updating a user profile based on a user'"'"'s affinity.

11. The method of claim 1, further comprising:

providing a metrics subsystem that monitors users'"'"' activities with knowledge data and records a history of these activities in a metrics database.

12. The method of claim 11, wherein recorded activities can include one or more of:

authoring documents, responding to documents, linking to documents, modifying documents, reading documents, or interacting with documents.

13. The method of claim 1, wherein automatically processing the knowledge data can include one or more of:

providing knowledge map, assigning information stored in the repositories to certain categories, generating a full-text index for information stored in the repositories, or extracting metrics information from information stored in the repositories.

14. The method of claim 1, further comprising:

normalizing the gathered knowledge data;

transmitting the normalized knowledge data into one of the work queues;

automatically processing the normalized knowledge data from the one of the work queues at the primary server; and

providing a progress statistics report that indicates the completion status of the work requests.

15. The method of claim 14, wherein the schedule is based on the progress statistics report.

16. The method of claim 14, wherein the normalizing of gathered knowledge data further comprises converting the gathered knowledge data from its native format to an XML form.

17. The method of claim 1, further comprising:

receiving a request for the user; and

in response to the request, providing the user with the gathered knowledge data.

18. A method for distributing one or more services for processing knowledge data, the method comprising:

providing a first and a second type of electronic document repository, wherein each of the electronic document repositories is configured to store a plurality of electronic documents and comprises at least one electronic document that is created or accessed by an individual;

monitoring users'"'"' activities with one or more of the plurality of electronic documents;

providing a first secondary server, wherein the first secondary server hosts a first spider process that scans the contents of the first type of electronic document repository and gathers information related to at least one scanned electronic document;

providing a second secondary server, wherein the second secondary server hosts a second spider process that scans the contents of second type of electronic document repository and gathers information related to at least one scanned electronic document;

providing the gathered information to a primary server for processing the gathered knowledge data, wherein the knowledge data is processed according to a type of repository from which the knowledge data is gathered, wherein the primary server comprises one or more work queues each of which is associated with at least one of the one or more services;

calculating, at the primary server, a weighting factor for a user based on the user'"'"'s monitored activities and gathered knowledge data; and

notifying the user when the weighting factor is above a predetermined threshold.

19. The method of claim 18, further comprising:

storing at the primary server mapping information that associates the gathered information to users having an affinity to the gathered information based on the monitored activities.