Systems and methods for retrieving and modifying data records for rating and billing purposes

• US 8,200,577 B2
• Filed: 03/15/2002
• Issued: 06/12/2012
• Est. Priority Date: 03/20/2001
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Business Global LLC (Verizon Communications Inc.)
• Inventors: Leskuski, Walter J.
• Primary Examiner(s): RANKINS, WILLIAM E
• Application Number:
  US10/097,869
• Publication Number:
  US 20020138378A1
• Time in Patent Office: 3,742 Days
• Field of Search: 705 35- 45
• US Class Current: 705/40
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: H04L 12/14 Charging , metering or billing arrangements for data wireline or wireless communications
• CPC Class Codes: H04L 12/1403 Architecture for metering, charging or billing
• CPC Class Codes: H04L 12/1446 inter-operator billing
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 47/10 Flow control; Congestion control
• CPC Class Codes: H04L 47/125 by balancing the load, e.g. traffic engineering
• CPC Class Codes: H04L 47/19 at layers above the network layer network arrangements for networked applications for scheduling or organising the servicing of application requests H04L67/60
• CPC Class Codes: H04L 47/2408 for supporting different services, e.g. a differentiated services [DiffServ] type of service
• CPC Class Codes: H04L 47/2433 Allocation of priorities to traffic types
• CPC Class Codes: H04L 47/2441 relying on flow classification, e.g. using integrated services [IntServ]
• CPC Class Codes: H04L 61/00 Network arrangements, protocols or services for addressing or naming
• CPC Class Codes: H04L 61/4523 using lightweight directory access protocol [LDAP]
• CPC Class Codes: H04L 61/4535 using an address exchange platform which sets up a session between two nodes, e.g. rendezvous servers, session initiation protocols [SIP] registrars or H.323 gatekeepers
• CPC Class Codes: H04L 61/4557 : Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 63/0272 : Virtual private networks
• CPC Class Codes: H04L 63/102 : Entity profiles
• CPC Class Codes: H04L 63/1408 : by monitoring network traffic monitoring network traffic per se H04L43/00
• CPC Class Codes: H04L 63/1416 : Event detection, e.g. attack signature detection
• CPC Class Codes: H04L 63/1458 : Denial of Service
• CPC Class Codes: H04L 65/103 : in the network
• CPC Class Codes: H04L 65/104 : in the network
• CPC Class Codes: H04L 65/1043 : Gateway controllers, e.g. media gateway control protocol [MGCP] controllers
• CPC Class Codes: H04L 65/1069 : Session establishment or de-establishment
• CPC Class Codes: H04L 65/1094 : Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/1096 : Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1101 : Session protocols
• CPC Class Codes: H04L 65/1104 : Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/401 : wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 65/612 : for unicast
• CPC Class Codes: H04L 65/762 : at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/06 : specially adapted for file transfer, e.g. file transfer protocol [FTP]
• CPC Class Codes: H04L 67/14 : Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/303 : Terminal profiles
• CPC Class Codes: H04L 67/306 : User profiles
• CPC Class Codes: H04L 67/34 : involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 67/51 : Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/52 : specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/563 : Data redirection of data network streams
• CPC Class Codes: H04L 67/61 : taking into account QoS or priority requirements
• CPC Class Codes: H04L 69/08 : Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 69/329 : in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 : Network security protocols
• CPC Class Codes: H04M 15/00 : Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/06 : Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 15/41 : Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/43 : Billing software details
• CPC Class Codes: H04M 15/44 : Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/47 : Fraud detection or prevention means
• CPC Class Codes: H04M 15/49 : Connection to several service providers
• CPC Class Codes: H04M 15/51 : for resellers, retailers or service providers
• CPC Class Codes: H04M 15/52 : for operator independent billing system
• CPC Class Codes: H04M 15/53 : using mediation
• CPC Class Codes: H04M 15/55 : for hybrid networks
• CPC Class Codes: H04M 15/56 : for VoIP communications
• CPC Class Codes: H04M 15/58 : based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/63 : based on the content carried by the session initiation protocol [SIP] messages
• CPC Class Codes: H04M 15/745 : Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/80 : Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/8207 : Time based data metric aspects, e.g. VoIP or circuit switched packet data
• CPC Class Codes: H04M 15/8214 : Data or packet based
• CPC Class Codes: H04M 15/8292 : Charging for signaling or unsuccessful connection
• CPC Class Codes: H04M 2207/203 : composed of PSTN and data network, e.g. the Internet
• CPC Class Codes: H04M 2215/0104 : Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/0108 : Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0148 : Fraud detection or prevention means
• CPC Class Codes: H04M 2215/0152 : General billing plans, rate plans, e.g. charge rates, numbering plans, rate centers, customer accounts
• CPC Class Codes: H04M 2215/0164 : Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
• CPC Class Codes: H04M 2215/0168 : On line or real-time flexible customization or negotiation according to wishes of subscriber
• CPC Class Codes: H04M 2215/0172 : Mediation, i.e. device or program to reformat CDRS from one or more switches in order to adapt to one or more billing programs formats
• CPC Class Codes: H04M 2215/0176 : Billing arrangements using internet
• CPC Class Codes: H04M 2215/0188 : Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 2215/2013 : Fixed data network, e.g. PDN, ATM, B-ISDN
• CPC Class Codes: H04M 2215/202 : VoIP; Packet switched telephony
• CPC Class Codes: H04M 2215/2046 : Hybrid network
• CPC Class Codes: H04M 2215/22 : Bandwidth or usage-sensitve billing
• CPC Class Codes: H04M 2215/44 : Charging/billing arrangements for connection made over different networks, e.g. wireless and PSTN, ISDN, etc.
• CPC Class Codes: H04M 2215/46 : Connection to several service providers
• CPC Class Codes: H04M 2215/54 : Resellers-retail or service providers billing, e.g. agreements with telephone service operator, activation, charging/recharging of accounts
• CPC Class Codes: H04M 2215/7813 : Time based data, e.g. VoIP or circuit switched packet data
• CPC Class Codes: H04M 2215/782 : Data or packet based
• CPC Class Codes: H04M 3/2218 : Call detail recording
• CPC Class Codes: H04M 3/42229 : Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/46 : Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 : Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 7/006 : Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/0075 : Details of addressing, directories or routing tables
• CPC Class Codes: H04M 7/0078 : Security; Fraud detection; Fraud prevention
• CPC Class Codes: H04M 7/1205 : where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
• CPC Class Codes: H04M 7/128 : Details of addressing, directories or routing tables
• CPC Class Codes: H04Q 3/0029 : Provisions for intelligent networking
• CPC Class Codes: H04W 4/02 : Services making use of location information
• CPC Class Codes: H04W 4/029 : Location-based management or tracking services
• CPC Class Codes: H04W 4/20 : Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel

Abstract

An operational support system includes a data collection unit and a number of network devices that are associated with various telecommunications services. The data collection unit retrieves raw data records from the network elements and identifies information in the raw data records that is relevant for billing purposes. The data collection unit normalizes the raw data records to create a billable record. The billable record may then be passed to a rating or billing unit that determines the charges associated with a customer'"'"'s use of the telecommunications services.

Claims

1. In an operational support system that supports a plurality of telecommunications services, a method for generating billable data records associated with customers'"'"' use of the plurality of telecommunications services, comprising:

gathering raw data records, via a plurality of agent modules, from a number of network elements, each of the network elements being associated with at least one of the plurality of telecommunications services and interfacing with one of the agent modules, wherein a first one of the agent modules interfaces with a voice portal network element, a second one of the agent modules interfaces with a call center or contact center network element, a third one of the agent modules interfaces with a voice over Internet protocol (VoIP) services network element, and fourth one of the agent modules interfaces with an Internet protocol (IP) infrastructure network element;

identifying, by a processing device, information in the data records relevant to rating or billing;

generating, by the processing device, billable records based on the identifying, wherein the generating comprises;

converting the raw data records received from the first, second, third and fourth agent modules into normalized billing records associated with each of the plurality of telecommunication services;

forwarding the normalized billable records to a rating or billing system; and

rating the normalized billable records.

2. The method of claim 1, further comprising:

forwarding charge information based on the rating for billing the customer.

3. The method of claim 1, wherein the generating further comprises deleting a number of fields from the raw data records.

4. The method of claim 3, wherein the generating further comprises adding a number of fields to the raw data records.

5. The method of claim 1, further comprising:

accessing a database storing customer identifiers; and

performing a database lookup to determine the customer'"'"'s identifier.

6. The method of claim 5, wherein the generating further comprises inserting the customer'"'"'s identifier in the billable records.

7. The method of claim 1, wherein the plurality of telecommunications services comprises voice portal services, contact center services, voice over Internet protocol services and Internet protocol data services.

8. The method of claim 1, wherein the gathering raw data records, via the plurality of agent modules, from the number of network elements comprises:

tracking use of the voice portal network element by each of a first plurality of customers,

tracking use of the call center or contact center network element associated with each of a second plurality of customers,

tracking actions performed by network gateways with respect to routing communications using the VoIP services network element for a third plurality of customers, and

tracking actions performed by edge routers associated with the IP infrastructure network element for a fourth plurality of customers.

9. The method of claim 8, wherein the gathering raw data records further comprises:

gathering information associated with the use of the voice portal network element by each of the first plurality of customers,

gathering information based on the use of the call center or contact center by each of the second plurality of customers,

gathering information based on the actions performed by the network gateways for each of the third plurality of customers, and

gathering information based on the actions performed by the edge routers for each of the fourth plurality of customers.

10. The method of claim 9, wherein the converting the raw data records includes:

calculating a number of uses of the voice portal network element for one of the first plurality of customers, and

inserting the calculated number of uses in the billable record associated with the voice portal network element.

11. The method of claim 8, wherein the converting raw data records includes:

calculating a duration of each of a plurality of network communications using the VoIP services network element, and

inserting the calculated duration in a respective billable record associated with each of the network communications.