Methods and apparatus for intelligent selection of goods and services offered to conferees
First Claim
1. A method for offering at least one upsell item to conferees accessing a conferencing platform that supports conference calls, the method comprising at least the following:
- conducting at least one conferee-initiated primary transaction related to accessing the conferencing platform with at least one given conferee;
obtaining primary transaction data related to the primary transaction, including data representing an identity of a conferee and of a good or service for purchase in a primary transaction;
selecting the at least one upsell item as a result of the conferee-initiated primary transaction by;
utilizing the data representing the identity of the conferee to obtain at least a second data element relating to the conferee, the second data element comprising a list of previously purchased items purchased by the conferee;
comparing the list of previously purchased items to a list of potential items related to the primary transaction data to identify which of the potential items the conferee has not yet purchased;
utilizing the primary transaction data, including the data representing the identity of the conferee and the second data element to determine at least one upsell item among the potential items the conferee has not yet purchased for offer to the conferee, andoffering the upsell item to the conferee in real time with the primary transaction.
7 Assignments
0 Petitions
Accused Products
Abstract
Computer-based methods, computer readable media, and computer program products for offering upsell items to conferees accessing a conferencing platform utilizing, for example, an electronic communications device. Various aspects of the methods can include conducting one or more conferee-initiated primary transactions related to accessing the conferencing platform. The method then obtains data relating to the primary transaction, which data can include data representing the identity of the conferee and the subject matter of the primary transaction. The method then selects the upsell item as a result of or in response to the conferee-initiated primary transaction by, first, utilizing the data representing the identity of the conferee to obtain at least a second data element relating to the conferee. The method then utilizes, at least in part, the primary transaction data, including the identity of the subject matter of the primary transaction, along with the second data element, to determine the upsell item for offer to the conferee. Finally, the upsell item is offered to the conferee in real time with the primary transaction.
252 Citations
24 Claims
-
1. A method for offering at least one upsell item to conferees accessing a conferencing platform that supports conference calls, the method comprising at least the following:
-
conducting at least one conferee-initiated primary transaction related to accessing the conferencing platform with at least one given conferee; obtaining primary transaction data related to the primary transaction, including data representing an identity of a conferee and of a good or service for purchase in a primary transaction; selecting the at least one upsell item as a result of the conferee-initiated primary transaction by; utilizing the data representing the identity of the conferee to obtain at least a second data element relating to the conferee, the second data element comprising a list of previously purchased items purchased by the conferee; comparing the list of previously purchased items to a list of potential items related to the primary transaction data to identify which of the potential items the conferee has not yet purchased; utilizing the primary transaction data, including the data representing the identity of the conferee and the second data element to determine at least one upsell item among the potential items the conferee has not yet purchased for offer to the conferee, and offering the upsell item to the conferee in real time with the primary transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
-
-
21. At least one program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform a method for offering at least one upsell item to conferees accessing a conferencing platform that supports conference calls, the method comprising at least the following:
-
conducting at least one conferee-initiated primary transaction related to accessing the conferencing platform with at least one given conferee; obtaining primary transaction data related to the primary transaction, including data representing an identity of a conferee and of a good or service for purchase in a primary transaction; selecting the at least one upsell item as a result of the conferee-initiated primary transaction by; utilizing the data representing the identity of the conferee to obtain at least a second data element relating to the conferee, the second data element comprising a list of previously purchased items purchased by the conferee; comparing the list of previously purchased items to a list of potential items related to the primary transaction data to identify which of the potential items the conferee has not yet purchased; utilizing the primary transaction data, including the data representing the identity of the conferee and the second data element to determine at least one upsell item among the potential items the conferee has not yet purchased for offer to the conferee; and offering the upsell item to the conferee in real time with the primary transaction.
-
-
22. A computer program product comprising a computer useable medium having a computer readable code means embodied in said medium for offering at least one upsell item to conferees accessing a conferencing platform that supports conference calls, the computer readable program code in said computer program product comprising at least the following:
-
computer readable program code means for causing the computer to conduct at least one conferee-initiated primary transaction related to accessing the conferencing platform with at least one given conferee; computer readable program code means for causing the computer to obtain primary transaction data related to the primary transaction, including data representing an identity of a conferee and of a good or service for purchase in a primary transaction; computer readable program code means for causing the computer to select the at least one upsell item as a result of the conferee-initiated primary transaction by; utilizing the data representing the identity of the conferee to obtain at least a second data element relating to the conferee, the second data element comprising obtaining a list of previously purchased items purchased by the conferee; comparing the list of previously purchased items to a list of potential items related to the primary transaction data to identify which of the potential items the conferee has not yet purchased; utilizing the primary transaction data, including the data representing the identity of the conferee and the second data element to determine at least one upsell item among the potentials items the conferee has not yet purchased for offer to the conferee; and computer readable program code means for causing the computer to offer the upsell item to the conferee in real time with the primary transaction.
-
-
23. At least one program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform a method for offering at least one upsell item to conferees accessing a platform that supports conference calls, the method comprising at least the following:
conducting at least one conferee-initiated primary transaction related to accessing the conferencing platform with at least one given conferee; obtaining primary transaction data related to the primary transaction, including data representing an identity of a conferee and a subject matter of the primary transaction; selecting the at least one upsell item as a result of the conferee-initiated primary transaction by; utilizing the data representing the identity of the conferee to obtain at least a second data element relating to the conferee, the second data element comprising a list of previously purchased items purchased by the conferee; comparing the list of previously purchased items to a list of potential items related to the primary transaction data to identify which of the potential items the conferee has not yet purchased; utilizing the primary transaction data, including the identity of the subject matter of the primary transaction and the second data element to determine at least one upsell item among the potential items the conferee has not yet purchased for offer to the conferee; and offering the upsell item to the conferee in real time with the primary transaction.
-
24. A computer program product comprising a computer useable medium having a computer readable code means embodied in said medium for offering at least one upsell item to conferees accessing a platform that supports conference calls, the computer readable program code in said computer program product comprising at least the following:
computer readable program code means for causing the computer to conduct at least one conferee-initiated primary transaction related to accessing the conferencing platform with at least one given conferee; computer readable program code means for causing the computer to obtain primary transaction data related to the primary transaction, including data representing an identity of a conferee and a subject matter of the primary transaction; computer readable program code means for causing the computer to select the at least one upsell item as a result of the conferee-initiated primary transaction by; utilizing the data representing the identity of the conferee to obtain at least a second data element relating to the conferee, the second data element comprising a list of previously purchased items purchased by the conferee; comparing the list of previously purchased items to a list of potential items related to the primary transaction data to identify which of the potential items the conferee has not yet purchased; utilizing the primary transaction data, including the identity of the subject matter of the primary transaction and the second data element to determine at least one upsell item among the potential items the conferee has not yet purchased for offer to the conferee; and computer readable program code means for causing the computer to offer the upsell item to the conferee in real time with the primary transaction.
Specification