Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail

• US 8,204,191 B2
• Filed: 10/27/2009
• Issued: 06/19/2012
• Est. Priority Date: 09/05/2001
• Status: Expired due to Term

• Current Assignee: Thryv, Inc. (Mudrick Capital Management LP)
• Original Assignee: UTBK, Inc.
• Inventors: Lurie, Steven, Faber, Scott, Van der Linden, Sean
• Primary Examiner(s): Tran, Quoc D
• Application Number:
  US12/606,932
• Publication Number:
  US 20100046724A1
• Time in Patent Office: 966 Days
• Field of Search: 379/114.01, 379/114.03, 379/114.05, 379/114.1, 379/114.13, 379/114.21, 37911423-11428, 379/67.01, 379/88.06, 379/88.12, 379/88.17, 379/88.18, 379/80.01, 379/201.01, 379/209.01, 379/210.01, 379/214.01, 379/218.01, 379/265.01, 379/265.06, 379/265.09, 379/265.12, 705/5, 705/37, 705/52, 705/53, 707/6, 707/10
• US Class Current: 379/114.1
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/49 Connection to several service providers
• CPC Class Codes: H04M 15/68 Payment of value-added services
• CPC Class Codes: H04M 15/805 Bidding
• CPC Class Codes: H04M 17/00 Prepayment of wireline communication systems, wireless communication systems or telephone systems using a coded card to authorise calls from a telephone set H04M1/675
• CPC Class Codes: H04M 2215/0168 On line or real-time flexible customization or negotiation according to wishes of subscriber
• CPC Class Codes: H04M 2215/018 On-line real-time billing, able to see billing information while in communication, e.g. via the internet
• CPC Class Codes: H04M 2215/0196 Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
• CPC Class Codes: H04M 2215/46 Connection to several service providers
• CPC Class Codes: H04M 2215/7457 Biding

Abstract

A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system'"'"'s software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.

Claims

1. A method, comprising:

presenting to a user over a voice transmission network a verbal list of service providers available to provide voice communications in real time, the verbal list indicating that each service provider presented in the verbal list is currently available to provide voice communications in real time with the user via a live voice transmission connection;

responsive to the user selecting a service provider from the verbal list, initiating a first connection attempt by the voice transmission network system for real time voice communications between the user and the service provider;

in response to a failure to establish real time voice communications between the user and the service provider through the first connection attempt due to unavailability of the service provider, enabling the user to record a voice message on the voice transmission network system, for the service provider; and

responsive to the service provider reviewing the voice message recorded on the voice transmission network system, connecting the service provider to initiate a second connection attempt for real time voice communications between the service provider and the user, wherein the voice transmission network system does not disclose contact information of the user to the service provider.

2. The method of claim 1, further comprising:

collecting a premium fee for a connection between the user and the service provider established through the second connection attempt.

3. The method of claim 2, wherein the premium fee is based on a duration of real time communications through the second connection attempt and a price specified by the service provider.

4. The method of claim 1, wherein the second connection attempt comprises an attempt for a telephonic connection between the user and the service provider.

5. The method of claim 1, further comprising:

presenting the voice message to the service provider with an option to call back the user for the second connection attempt;

wherein the second connection attempt is initiated in response to the service provider selecting the option.

6. The method of claim 1, further comprising:

notifying the service provider of the voice message via a web based interface.

7. The method of claim 1, further comprising:

establishing a telephonic connection between the user and the voice transmission network system;

wherein the verbal list of service providers is provided over the telephonic connection between the user and the voice transmission network system.

8. The method of claim 7, further comprising:

receiving a user selection of a field of service over the telephonic connection between the user and the voice transmission network system; and

selecting the verbal list of service providers based on the user selection of the field of service and based on inputs received from the service providers, the inputs indicating real time availability of the service providers for telephonic communications.

9. The method of claim 1, wherein the failure comprises failing by the voice transmission network system to get through to the service provider after a predetermined number of attempts.

10. A tangible machine readable storage medium, storing instructions, which instructions, when executed by a voice transmission system computing device, cause the voice transmission system computing device to execute a method, the method comprising:

presenting to a user through the voice transmission network a verbal list of service providers available to provide voice communications in real time, the verbal list indicating that each service provider presented in the verbal list is currently available to provide voice communications in real time with the user via a live voice transmission connection;

responsive to the user selecting a service provider from the verbal list, initiating a first connection attempt by the voice transmission network system for real time voice communications between the user and the service provider;

in response to a failure to establish real time communications between the user and the service provider through the first connection attempt, allowing the user to record a voice message on the voice transmission system;

presenting the voice message to the service provider with an option to connect the service provider to the user;

establishing real time voice communications between the user and the service provider through a second connection attempt over the voice transmission system in response to a selection of the option, wherein the voice transmission system does not disclose contact information of the user to the service provider;

billing the user for a connection established through the second connection attempt; and

compensating the service provider for service provided by the service provider during a second connection.

11. The storage medium of claim 10, wherein billing the user and compensating the verbal service provider are according to a price specified by the service provider.

12. The storage medium of claim 11, wherein billing the user and compensating the verbal service provider are further according to a duration of real time communications through the second connection.

13. The storage medium of claim 10, wherein billing the user and compensating the service provider are for a service rendered by the service provider through the second connection.

14. The storage medium of claim 10, wherein the second connection comprises a telephonic connection.

15. A communication system, comprising:

a first unit of a voice transmission system configured to present to a user a verbal list of service providers available to provide voice communications in real time, the verbal list indicating that each service provider presented in the verbal list is currently available to provide voice communications in real time with the user;

a second unit of the voice transmission system configured to initiate a first connection attempt for real time communications between the user and a service provider, responsive to the user selecting the service provider from the verbal list; and

a third unit of the voice transmission system configured to record a voice message from the user for the service provider, in response to a failure to establish real time communications between the user and the service provider through the first connection attempt due to unavailability of the service provider, the second unit configured to initiate a second connection attempt for real time communications between the service provider and the user, in response to the service provider reviewing the voice message, wherein contact information of the user is not disclosed to the service provider.

16. The system of claim 15, further comprising:

a fourth unit of the voice transmission system configured to notify the service provider of the voice message via a web based interface.

17. The system of claim 15, wherein the list of service providers is provided over a telephonic connection between the user and the voice transmission system.

18. The system of claim 15, wherein the failure comprises failing by the voice transmission system to get through to the service provider after a predetermined number of attempts.