System and method for combining fulfillment of customer orders from merchants in computer-facilitated marketplaces

• US 8,204,799 B1
• Filed: 09/07/2007
• Issued: 06/19/2012
• Est. Priority Date: 09/07/2007
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Griffith, Mark, Murray, Jason, Shepherd, Joel
• Primary Examiner(s): Smith, Jeffrey A
• Assistant Examiner(s): Desai, Resha
• Application Number:
  US11/852,040
• Time in Patent Office: 1,747 Days
• Field of Search: 705 261- 272
• US Class Current: 705/26.81
• CPC Class Codes: G06Q 10/0835 Relationships between shipper or supplier and carriers
• CPC Class Codes: G06Q 30/0605 Supply or demand aggregation
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

Combining fulfillment of customer orders from merchants in computer-facilitated marketplaces. An order management system may include a virtual shopping cart interface that may be used with a number of merchants. Each merchant may be registered to receive fulfillment services from a fulfillment services provider for inventory items the merchant offers in commerce. The virtual shopping cart interface may be configured to receive requests to indicate various items within a virtual shopping cart corresponding to a customer. Different inventory items offered by different merchants may be placed within the virtual shopping cart. In response to the customer'"'"'s request to finalize an order, the order management system may instruct the fulfillment services provider to ship the items in the virtual shopping cart to the customer. A single shipment may include items offered by several different merchants, and each of the merchants may be the merchant of record for its respective inventory item.

Claims

1. A system, comprising:

a memory configured to store instructions; and

one or more processors coupled to said memory;

wherein said instructions are executable by at least one of said one or more processors to implement an order management system;

wherein said order management system is configured to implement a virtual shopping cart interface configured for use with each of a plurality of merchants, wherein each given one of said plurality of merchants is registered to receive inventory fulfillment services provided by a fulfillment services provider for inventory items offered in commerce by said given merchant, wherein the fulfillment services provider is distinct from said plurality of merchants, wherein the inventory fulfillment services include shipping the inventory items to customers, and wherein at least two of said plurality of merchants are configured to present their own independent respective shopping interfaces, which each support the virtual shopping cart interface, to said customers;

wherein said virtual shopping cart interface is configured to receive requests on behalf of a given one of said customers to indicate two or more of said inventory items respectively offered by two or more different ones of said merchants within a virtual shopping cart managed by said virtual shopping cart interface, wherein said virtual shopping cart corresponds to said given customer; and

wherein, in response to receiving a request to finalize an order on behalf of said given customer, said order management system is configured to instruct said fulfillment services provider to ship said two or more inventory items to said given customer in one or more shipments, wherein at least one of said one or more shipments comprises inventory items offered by said two or more different merchants, and wherein each of said two or more different merchants is a merchant of record for its respective offered inventory item.

2. The system as recited in claim 1, wherein said order management system is further configured to determine said given customer'"'"'s eligibility for a particular fulfillment service dependent upon said two or more of said inventory items indicated within said virtual shopping cart corresponding to said given customer.

3. The system as recited in claim 2, wherein to determine said given customer'"'"'s eligibility for said particular fulfillment service, said order management system is further configured to determine whether a total value of said two or more of said inventory items indicated within said virtual shopping cart exceeds a threshold value.

4. The system as recited in claim 2, wherein said particular fulfillment service comprises reduced-cost or free shipping.

5. The system as recited in claim 2, wherein said particular fulfillment service comprises expedited shipping.

6. The system as recited in claim 2, wherein said particular fulfillment service comprises a fulfillment service other than shipping.

7. The system as recited in claim 2, wherein said order management system is further configured to notify said given customer of said given customer'"'"'s eligibility for said particular fulfillment service.

8. The system as recited in claim 7, wherein said order management system is further configured to apply said particular fulfillment service to said order dependent upon said given customer'"'"'s approval.

9. The system as recited in claim 1, wherein after being indicated within said virtual shopping cart, a given one of said inventory items remains indicated within said virtual shopping cart until said given customer requests that said given inventory item be removed.

10. The system as recited in claim 1, wherein after being indicated within said virtual shopping cart, a given one of said inventory items remains indicated within said virtual shopping cart until a given period of time has elapsed since said given inventory item was indicated within said virtual shopping cart.

11. The system as recited in claim 1, wherein to implement said virtual shopping cart interface, said order management system is further configured to present one or more Uniform Resource Indicators (URIs) to each of said plurality of merchants.

12. The system as recited in claim 11, wherein to receive a given one of said requests on behalf of said given customer to indicate a given inventory item within said virtual shopping cart, said virtual shopping cart interface is further configured to detect that said given customer has selected one of said URIs corresponding to said given inventory item.

13. The system as recited in claim 1, wherein to implement said virtual shopping cart interface, said order management system is further configured to present a client-executable virtual shopping cart application executable within a browser environment executable on a computer system associated with said given customer.

14. The system as recited in claim 13, wherein to receive a given one of said requests on behalf of said given customer to indicate a given inventory item within said virtual shopping cart, said client-executable virtual shopping cart application is configured to detect that said given customer has selected said given inventory item.

15. The system as recited in claim 1, wherein said instructions are further executable by at least one of said one or more processors to implement an inventory management system, wherein said inventory management system is configured to:

implement a registration interface;

receive, from a given one of said merchants via said registration interface, a registration request to receive inventory fulfillment services from said fulfillment services provider for a given one of said inventory items;

determine whether said registration request is valid; and

in response to determining that said registration request is valid, provide to said given merchant via said registration interface information for conveying units of said inventory item to said fulfillment services provider.

16. A computer-implemented method, comprising:

performing, by one or more computers;

an order management system presenting a virtual shopping cart interface to each of a plurality of merchants, wherein each given one of said plurality of merchants is registered to receive inventory fulfillment services provided by a fulfillment services provider for inventory items offered in commerce by said given merchant, wherein the fulfillment services provider is distinct from said plurality of merchants, wherein the inventory fulfillment services include shipping the inventory items to customers, and wherein at least two of said plurality of merchants are configured to present their own independent respective shopping interfaces, which each support the virtual shopping cart interface, to said customers;

said virtual shopping cart interface receiving requests on behalf of a given one of said customers to indicate two or more of said inventory items respectively offered by two or more different ones of said merchants within a virtual shopping cart managed by said virtual shopping cart interface, wherein said virtual shopping cart corresponds to said given customer; and

in response to receiving a request to finalize an order on behalf of said given customer, said order management system instructing said fulfillment services provider to ship said two or more inventory items to said given customer in one or more shipments, wherein at least one of said one or more shipments comprises inventory items offered by said two or more different merchants, and wherein each of said two or more different merchants is a merchant of record for its respective offered inventory item.

17. The method as recited in claim 16, further comprising said order management system determining said given customer'"'"'s eligibility for a particular fulfillment service dependent upon said two or more of said inventory items indicated within said virtual shopping cart corresponding to said given customer.

18. The method as recited in claim 17, wherein determining said given customer'"'"'s eligibility for said particular fulfillment service comprises said order management system determining whether a total value of said two or more of said inventory items indicated within said virtual shopping cart exceeds a threshold value.

19. The method as recited in claim 17, wherein said particular fulfillment service comprises reduced-cost or free shipping.

20. The method as recited in claim 17, wherein said particular fulfillment service comprises expedited shipping.

21. The method as recited in claim 17, wherein said particular fulfillment service comprises a fulfillment service other than shipping.

22. The method as recited in claim 17, further comprising said order management system notifying said given customer of said given customer'"'"'s eligibility for said particular fulfillment service.

23. The method as recited in claim 22, further comprising said order management system applying said particular fulfillment service to said order dependent upon said given customer'"'"'s approval.

24. The method as recited in claim 16, wherein after being indicated within said virtual shopping cart, a given one of said inventory items remains indicated within said virtual shopping cart until said given customer requests that said given inventory item be removed.

25. The method as recited in claim 16, wherein after being indicated within said virtual shopping cart, a given one of said inventory items remains indicated within said virtual shopping cart until a given period of time has elapsed since said given inventory item was indicated within said virtual shopping cart.

26. The method as recited in claim 16, wherein presenting said virtual shopping cart interface to said merchants comprises said order management system presenting one or more Uniform Resource Indicators (URIs) to each of said plurality of merchants.

27. The method as recited in claim 26, wherein receiving a given one of said requests on behalf of said given customer to indicate a given inventory item within said virtual shopping cart comprises said virtual shopping cart interface detecting that said given customer has selected one of said URIs corresponding to said given inventory item.

28. The method as recited in claim 16, further comprising said order management system presenting a client-executable virtual shopping cart application executable within a browser environment executable on a computer system associated with said given customer.

29. The method as recited in claim 28, wherein receiving a given one of said requests on behalf of said given customer to indicate a given inventory item within said virtual shopping cart comprises said client-executable virtual shopping cart application detecting that said given customer has selected said given inventory item.

30. The method as recited in claim 16, further comprising:

an inventory management system implementing a registration interface;

said inventory management system receiving, from a given one of said merchants via said registration interface, a registration request to receive inventory fulfillment services from said fulfillment services provider for a given one of said inventory items;

said inventory management system determining whether said registration request is valid; and

in response to determining that said registration request is valid, said inventory management system providing to said given merchant via said registration interface information for conveying units of said inventory item to said fulfillment services provider.