Processing messages from a mobile computing device for diagnosis or service selection
First Claim
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1. A method of selecting a service for a mobile computing device, comprising:
- receiving a message from the mobile computing device via a wireless network, the message comprising diagnostic data generated in response to a failure of an application on the mobile computing device;
storing data from the message;
querying the data to identify a characteristic;
selecting a service from a plurality of services based on the identified characteristic, the service comprising a software upgrade to the application configured to remedy the failure; and
sending the selected service to the mobile computing device.
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Abstract
Selecting a service for a mobile computing device includes receiving a message from the mobile computing device via a wireless network, storing data from the message, querying the data to identify a characteristic, selecting a service from a plurality of services based on the identified characteristic, and sending the selected service to the mobile computing device.
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Citations
19 Claims
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1. A method of selecting a service for a mobile computing device, comprising:
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receiving a message from the mobile computing device via a wireless network, the message comprising diagnostic data generated in response to a failure of an application on the mobile computing device; storing data from the message; querying the data to identify a characteristic; selecting a service from a plurality of services based on the identified characteristic, the service comprising a software upgrade to the application configured to remedy the failure; and sending the selected service to the mobile computing device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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- 11. A system comprising one or more server computers configured to receive a message from the mobile computing device via a wireless network, store data from the message, query the data to identify a characteristic, select a service from a plurality of services based on the identified characteristic, and send the selected service to the mobile computing device, wherein the message comprises diagnostic data generated in response to a failure of an application on the mobile computing device, and the service comprises a software upgrade to the application configured to remedy the failure.
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14. A method, comprising:
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receiving messages from a plurality of mobile computing devices via a wireless network, the messages comprising diagnostic data generated in response to a failure of one or more applications on the mobile computing devices; indexing data in the messages to generate an index; generating a set of attributes; querying the index based on the attributes to generate query results; selecting a service from a plurality of services based on the query results, the service comprising a software upgrade to the one or more applications configured to remedy the failure; and storing the query results in a database. - View Dependent Claims (15, 16, 17, 18, 19)
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Specification