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Processing messages from a mobile computing device for diagnosis or service selection

  • US 8,213,925 B2
  • Filed: 07/01/2008
  • Issued: 07/03/2012
  • Est. Priority Date: 07/01/2008
  • Status: Expired due to Fees
First Claim
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1. A method of selecting a service for a mobile computing device, comprising:

  • receiving a message from the mobile computing device via a wireless network, the message comprising diagnostic data generated in response to a failure of an application on the mobile computing device;

    storing data from the message;

    querying the data to identify a characteristic;

    selecting a service from a plurality of services based on the identified characteristic, the service comprising a software upgrade to the application configured to remedy the failure; and

    sending the selected service to the mobile computing device.

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