Processing messages from a mobile computing device for diagnosis or service selection

• US 8,213,925 B2
• Filed: 07/01/2008
• Issued: 07/03/2012
• Est. Priority Date: 07/01/2008
• Status: Expired due to Fees

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Datta, Mainak, Waghmare, Sharang, Welingkar, Bharat, Nair, Jiji
• Primary Examiner(s): GESESSE, TILAHUN
• Application Number:
  US12/166,189
• Publication Number:
  US 20100003967A1
• Time in Patent Office: 1,463 Days
• Field of Search: 455/422.1, 455/423, 455/424, 455/425
• US Class Current: 455/423
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

Selecting a service for a mobile computing device includes receiving a message from the mobile computing device via a wireless network, storing data from the message, querying the data to identify a characteristic, selecting a service from a plurality of services based on the identified characteristic, and sending the selected service to the mobile computing device.

Claims

1. A method of selecting a service for a mobile computing device, comprising:

receiving a message from the mobile computing device via a wireless network, the message comprising diagnostic data generated in response to a failure of an application on the mobile computing device;

storing data from the message;

querying the data to identify a characteristic;

selecting a service from a plurality of services based on the identified characteristic, the service comprising a software upgrade to the application configured to remedy the failure; and

sending the selected service to the mobile computing device.

2. The method of claim 1, wherein the data comprises tokens and wherein the step of querying comprises searching for keywords among the tokens to identify the characteristic.

3. The method of claim 1, wherein the stored data comprises log data, further comprising indexing the log data using an information retrieval library.

4. The method of claim 3, wherein querying the data to identify a characteristic comprises:

selecting attributes of the characteristic to be identified;

storing the attributes in a database as an event definition; and

extracting the stored data based on the event definition.

5. The method of claim 4, wherein querying the data to identify a characteristic further comprises aggregating the extracted data and storing the aggregated data in a table.

6. The method of claim 1, wherein the characteristic is selected from the group consisting of a wireless connection failure, a dropped call, a dropped data connection, and a failure of a personal information management application.

7. The method of claim 1, wherein the characteristic is a characteristic of the mobile computing device.

8. The method of claim 1, wherein the characteristic is a characteristic of a model of mobile computing device.

9. The method of claim 1, wherein the characteristic is a characteristic of a wireless carrier associated with the mobile computing device.

10. The method of claim 1, wherein the characteristic is a trend.

11. A system comprising one or more server computers configured to receive a message from the mobile computing device via a wireless network, store data from the message, query the data to identify a characteristic, select a service from a plurality of services based on the identified characteristic, and send the selected service to the mobile computing device, wherein the message comprises diagnostic data generated in response to a failure of an application on the mobile computing device, and the service comprises a software upgrade to the application configured to remedy the failure.

12. The system of claim 11, wherein the characteristic comprises a trend.

13. The system of claim 11, wherein the stored data comprises log data, the one or more server computers configured to index the log data using an information retrieval library, select attributes of the characteristic to be identified, store the attributes in a database as an event definition, and extracting the stored data based on the event definition.

14. A method, comprising:

receiving messages from a plurality of mobile computing devices via a wireless network, the messages comprising diagnostic data generated in response to a failure of one or more applications on the mobile computing devices;

indexing data in the messages to generate an index;

generating a set of attributes;

querying the index based on the attributes to generate query results;

selecting a service from a plurality of services based on the query results, the service comprising a software upgrade to the one or more applications configured to remedy the failure; and

storing the query results in a database.

15. The method of claim 14, wherein the data comprises tokens and wherein the step of querying comprises searching for keywords among the tokens to identify a characteristic.

16. The method of claim 14, wherein the data in the messages comprises log data, wherein the data is indexed using an information retrieval library.

17. The method of claim 14, wherein the set of attributes is generated using a user interface.

18. The method of claim 14, further comprising:

generating a plurality of additional sets of attributes different than the set of attributes and different than each other; and

querying the index based on the additional sets of attributes.

19. The method of claim 14, wherein the received messages comprise log data for different events occurring on the plurality of mobile computing devices, wherein the index comprises index data for the different events.