Self-service terminal reporting

• US 8,214,290 B1
• Filed: 06/15/2009
• Issued: 07/03/2012
• Est. Priority Date: 04/30/2009
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Vannatter, Timothy B., Fitzgerald, Richard L., Crowley, Stephen R.
• Primary Examiner(s): Patel, Jagdish
• Application Number:
  US12/484,517
• Time in Patent Office: 1,114 Days
• Field of Search: 705/43, 714/22, 370/254
• US Class Current: 705/43
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

Apparatus and methods for monitoring a plurality of electronic self-service devices. The apparatus and methods may involve a receiver module, a database module, and a web server module. The receiver module may receive from each of the electronic self-service devices information regarding a fault-related event. The database module may associate each of the fault-related events with one of multiple event types. The database module may store the fault-related event information in machine readable memory. The web server module may provide reporting information based on the fault-related events to a user.

Claims

1. A system for monitoring plurality of electronic self-service devices, the system comprising:

a receiver module configured to receive from each of the electronic self-service devices information regarding a fault-related event that occurred in a corresponding one of the electronic self-service devices;

a database module configured to;

associate each of the fault-related events with one of multiple event types; and

store the fault-related event information in machine readable memory;

a web server module configured to provide reporting information based on the fault-related events to a user; and

a computational module that is configured to calculate a tally of fault-related events that are associated with at least one of the event types;

wherein the web server module is configured to include the tally in the reporting information.

2. The apparatus of claim 1 wherein the tally includes only fault-related events that occurred in a geographic region that is identified in the reporting information.

3. The apparatus of claim 1 wherein the tally includes only fault-related events that occurred in a time period that is identified in the reporting information.

4. The apparatus of claim 1 wherein the tally includes only fault-related events that occurred in electronic self-service devices having a common software configuration.

5. The apparatus of claim 1 wherein the tally includes only fault-related events that occurred in electronic self-service devices having a common hardware configuration.

6. The apparatus of claim 1 wherein the web server is configured to transmit to the user a notification if the tally exceeds a threshold value.

7. One or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for monitoring a plurality of electronic self-service devices, the method comprising:

receiving from each of the electronic self-service devices information regarding a fault-related event that occurred in a corresponding one of the electronic self-service devices;

associating each of the fault-related events with one of multiple event types;

storing the fault-related event information in machine readable memory;

providing web-browser-readable reporting information based on the fault-related events;

calculating a tally of fault-related events that are associated with at least one of the event types; and

including the tally in the reporting information.

8. The media of claim 7 wherein, in the method, the tally includes only fault-related events that occurred in a geographic region that is identified in the reporting information.

9. The media of claim 7 wherein, in the method, the tally includes only fault-related events that occurred in a time period that is identified in the reporting information.

10. The media of claim 7 wherein, in the method, the tally includes only fault-related events that occurred in electronic self-service devices having a common software configuration.

11. The media of claim 7 wherein, in the method, the tally includes only fault-related events that occurred in electronic self-service devices having a common hardware configuration.

12. The media of claim 7 wherein, in the method, the tally includes only fault-related events that occurred in electronic self-service devices having a common mechanical configuration.

13. A method for monitoring a plurality of electronic self-service devices, the method comprising:

using a receiver module, receiving from each of the electronic self-service devices information regarding a fault-related event that occurred in a corresponding one of the electronic self-service devices;

using a database module;

associating each of the fault-related events with one of multiple event types; and

storing the fault-related event;

information in machine readable memory;

using a web server module, providing reporting information based on the fault-related events;

calculating a tally of fault-related events that are associated with at least one of the event types; and

including the tally in the reporting information.

14. The method of claim 13 wherein the tally includes only fault-related events that occurred in a geographic region that is identified in the reporting information.

15. The method of claim 13 wherein the tally includes only fault-related events that occurred in a time period that is identified in the reporting information.

16. The method of claim 13 wherein the tally includes only fault-related events that occurred in electronic self-service devices having a common software configuration.

17. The method of claim 13 wherein the tally includes only fault-related events that occurred in electronic self-service devices having a common hardware configuration.

18. The method of claim 13 wherein the tally includes only fault-related events that occurred in electronic self-service devices having a common mechanical configuration.