Network device management technology
First Claim
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1. A system for monitoring network devices located at a property, the system comprising:
- a monitoring system that is configured to monitor a property including multiple, different types of networked devices that are located at the property, the monitoring system including a monitoring server that is located remote from the property;
a native mobile device network application loaded onto a mobile device, the native mobile device network application including instructions that, when executed by the mobile device, cause the mobile device to perform operations comprising;
tracking the multiple, different types of networked devices that are located at the property, the multiple, different types of networked devices including at least;
a first networked device that uses a first communication protocol and performs a first type of functionality, anda second networked device that uses a second communication protocol and performs a second type of functionality, the second communication protocol being different than the first communication protocol and the second type of functionality being different than the first type of functionality;
based on the tracking of the multiple, different types of networked devices that are located at the property, detecting status of the multiple, different types of networked devices that are located at the property; and
providing a standardized interface for managing the multiple, different types of networked devices located at the property, the standardized interface providing a standardized display of the detected status of the multiple, different types of networked devices that are located at the property and providing standardized control elements that enable control of the multiple, different types of networked devices located at the property;
wherein the monitoring server is configured to perform operations comprising;
detecting a problem with one of the multiple, different types of networked devices, andin response to detecting the problem, sending an alert to the native mobile device network application identifying the detected problem and the networked device associated with the detected problem; and
wherein the native mobile device network application further includes instructions that, when executed by the mobile device, cause the mobile device to perform operations comprising;
receiving, at a time when the mobile device is located outside of the property, the alert identifying the detected problem and the networked device associated with the detected problem;
in response to receiving the alert at the time when the mobile device is located outside of the property, determining that the mobile device is unable to communicate with the networked device associated with the detected problem;
based on the determination that the mobile device is unable to communicate with the networked device associated with the detected problem, outputting alert information for the detected problem, the alert information including a description of the detected problem and a description of how to diagnose the detected problem;
after outputting the alert information, detecting potential to interact with the networked device associated with the detected problem; and
in response to detecting potential to interact with the networked device associated with the detected problem, starting a diagnosis process used to diagnose the detected problem.
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Abstract
Techniques are described for providing network device management. In some implementations, a native mobile device application enables use of a mobile device to add new devices to a network, remove devices from a network, change network and device profile settings, troubleshoot a network, provide an interface into network devices, communications, diagnostics, etc., and provide remote access to the network for installation, programming, troubleshooting, and inclusion.
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Citations
20 Claims
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1. A system for monitoring network devices located at a property, the system comprising:
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a monitoring system that is configured to monitor a property including multiple, different types of networked devices that are located at the property, the monitoring system including a monitoring server that is located remote from the property; a native mobile device network application loaded onto a mobile device, the native mobile device network application including instructions that, when executed by the mobile device, cause the mobile device to perform operations comprising; tracking the multiple, different types of networked devices that are located at the property, the multiple, different types of networked devices including at least; a first networked device that uses a first communication protocol and performs a first type of functionality, and a second networked device that uses a second communication protocol and performs a second type of functionality, the second communication protocol being different than the first communication protocol and the second type of functionality being different than the first type of functionality; based on the tracking of the multiple, different types of networked devices that are located at the property, detecting status of the multiple, different types of networked devices that are located at the property; and providing a standardized interface for managing the multiple, different types of networked devices located at the property, the standardized interface providing a standardized display of the detected status of the multiple, different types of networked devices that are located at the property and providing standardized control elements that enable control of the multiple, different types of networked devices located at the property; wherein the monitoring server is configured to perform operations comprising; detecting a problem with one of the multiple, different types of networked devices, and in response to detecting the problem, sending an alert to the native mobile device network application identifying the detected problem and the networked device associated with the detected problem; and wherein the native mobile device network application further includes instructions that, when executed by the mobile device, cause the mobile device to perform operations comprising; receiving, at a time when the mobile device is located outside of the property, the alert identifying the detected problem and the networked device associated with the detected problem; in response to receiving the alert at the time when the mobile device is located outside of the property, determining that the mobile device is unable to communicate with the networked device associated with the detected problem; based on the determination that the mobile device is unable to communicate with the networked device associated with the detected problem, outputting alert information for the detected problem, the alert information including a description of the detected problem and a description of how to diagnose the detected problem; after outputting the alert information, detecting potential to interact with the networked device associated with the detected problem; and in response to detecting potential to interact with the networked device associated with the detected problem, starting a diagnosis process used to diagnose the detected problem. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A method comprising:
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tracking multiple, different types of networked devices that are located at a property, the multiple, different types of networked devices including at least; a first networked device that uses a first communication protocol and performs a first type of functionality, and a second networked device that uses a second communication protocol and performs a second type of functionality, the second communication protocol being different than the first communication protocol and the second type of functionality being different than the first type of functionality; based on the tracking of the multiple, different types of networked devices that are located at the property, detecting status of the multiple, different types of networked devices that are located at the property; providing a standardized interface for managing the multiple, different types of networked devices located at the property, the standardized interface providing a standardized display of the detected status of the multiple, different types of networked devices that are located at the property and providing standardized control elements that enable control of the multiple, different types of networked devices located at the property; receiving, at a mobile device at a time when the mobile device is located outside of the property, an alert identifying a problem with one of the multiple, different types of networked devices detected by a monitoring server that is located remote from the property; in response to receiving the alert at the time when the mobile device is located outside of the property, determining that the mobile device is unable to communicate with the networked device associated with the detected problem; based on the determination that the mobile device is unable to communicate with the networked device associated with the detected problem, outputting, by the mobile device, alert information for the detected problem, the alert information including a description of the detected problem and a description of how to diagnose the detected problem; after outputting the alert information, detecting potential to interact with the networked device associated with the detected problem; and in response to detecting potential to interact with the networked device associated with the detected problem, starting a diagnosis process used to diagnose the detected problem.
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20. A native mobile device network application stored on a computer-readable storage medium, the native mobile device network application including instructions that, when executed by a mobile device, cause the mobile device to perform operations comprising:
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tracking multiple, different types of networked devices that are located at a property, the multiple, different types of networked devices including at least; a first networked device that uses a first communication protocol and performs a first type of functionality, and a second networked device that uses a second communication protocol and performs a second type of functionality, the second communication protocol being different than the first communication protocol and the second type of functionality being different than the first type of functionality; based on the tracking of the multiple, different types of networked devices that are located at the property, detecting status of the multiple, different types of networked devices that are located at the property; providing a standardized interface for managing the multiple, different types of networked devices located at the property, the standardized interface providing a standardized display of the detected status of the multiple, different types of networked devices that are located at the property and providing standardized control elements that enable control of the multiple, different types of networked devices located at the property; receiving, at a time when the mobile device is located outside of the property, an alert identifying a problem with one of the multiple, different types of networked devices detected by a monitoring server that is located remote from the property; in response to receiving the alert at the time when the mobile device is located outside of the property, determining that the mobile device is unable to communicate with the networked device associated with the detected problem; based on the determination that the mobile device is unable to communicate with the networked device associated with the detected problem, outputting alert information for the detected problem, the alert information including a description of the detected problem and a description of how to diagnose the detected problem; after outputting the alert information, detecting potential to interact with the networked device associated with the detected problem; and in response to detecting potential to interact with the networked device associated with the detected problem, starting a diagnosis process used to diagnose the detected problem.
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Specification