Messaging advise in presence-aware networks

• US 8,218,735 B2
• Filed: 12/10/2007
• Issued: 07/10/2012
• Est. Priority Date: 01/20/2003
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Brunson, Gordon R., Zmolek, Andrew Charles
• Primary Examiner(s): Patel, Hemant
• Application Number:
  US11/953,591
• Publication Number:
  US 20080089488A1
• Time in Patent Office: 1,674 Days
• Field of Search: 370351-356, 370259-271, 379 671- 8828, 379/106.01, 379/201.01, 379/201.06, 4554121-417, 709201-207, 709/238, 709217-232, 709243-244, 348 1401- 1416
• US Class Current: 379/88.12
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A presence aware communications system that includes a messaging system configured to perform one or more of

• • provide a subscriber'"'"'s communication device with information regarding an incoming contact during a messaging session between the subscriber'"'"'s communication device and the messaging system,
  • provide the subscriber'"'"'s communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber'"'"'s communication device is available,
  • provide the subscriber'"'"'s communication device with a text message relating to a voice message from a different first party received by the messaging system,
  • in response to the subscriber'"'"'s communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber'"'"'s communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address,
  • while a contact between the subscriber and a different third party is in progress, provide the subscriber'"'"'s communication device with information respecting the at least one eligible message from the third party,
  • transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio sessions, and
  • transform the audio messaging session into a session having a video channel or both audio and video channels.

Claims

1. An architecture, comprising:

a presence aware communications system configured to provide a subscriber'"'"'s communication device with a text message containing information regarding one or more messages available via a messaging system, the text message being provided to the subscriber'"'"'s communication device from the messaging system when a notification is received at the messaging system from a presence server, the notification being provided to the messaging system in response to the presence server determining that the subscriber'"'"'s communication device is currently available, wherein, when the subscriber'"'"'s communication device is not configured to receive a text message, the messaging system is configured to contact the subscriber'"'"'s communication device to initiate an audio session for providing the message-related information, wherein the messaging system sends the subscriber'"'"'s communication device an INVITE message to initiate the audio session, wherein the presence server determines that the subscriber'"'"'s communication device is currently available by receiving a REGISTER message from the subscriber'"'"'s communication device, wherein the text message is in a second notification and the messaging system is configured to determine a notification type for the second notification based on one or more capabilities of the subscriber'"'"'s communication device and when the subscriber'"'"'s communication device is configured to receive a text message, transmitting the second notification as a text message, wherein the messaging system is operable to;

(b1) subscribe to the presence server to receive notifications when the subscriber becomes available at the subscriber'"'"'s communication device;

(b2) in response to receipt of a notification, determine communication capabilities of the subscriber'"'"'s communication device; and

(b3) based on the communication capabilities, determine a type of advice to be forwarded to the subscriber, the advice including the information.

2. The architecture of claim 1, wherein the subscriber'"'"'s communication device is deemed to be available when at least one of the following statements is true:

the communication device has an unexpired registered address, and the subscriber used the communication device within a predetermined time period.

3. The architecture of claim 1, wherein the messaging system is further operable to:

(b4) when the subscriber'"'"'s communication device is text instant message-capable, provide the text message in the form of an instant message.

5. The architecture of claim 1, wherein the advice comprises at least one of information contained in a voice mail message, information contained in an e-mail message, information contained in a multimedia message, information regarding a call received for the subscriber for which no message was left, information regarding a state of dynamic greeting, information regarding an alert, information regarding a notice, and information regarding a broadcast.

6. The architecture of claim 1, wherein the messaging system is operable to:

in response to receipt of a message for the subscriber, determine, by a query to the presence server, whether the subscriber is currently present and/or available;

in response to the subscriber being present and/or available at the subscriber'"'"'s communication device, determine what type of and frequency of updates the subscriber is to receive; and

based on a communication capability of the subscriber'"'"'s communication device, determine a type of advice to be forwarded to the subscriber, the advice including the information.

4. The architecture of claim, wherein the messaging system is further operable to:

(b4) when the subscriber'"'"'s communication device is audio capable, place a call from the messaging system to the subscriber'"'"'s communication device to provide announcements including the advice.

7. A method, comprising:

receiving a notification at a messaging system from a presence server, the notification being provided to the messaging system in response to the presence server receiving REGISTER message from a subscriber'"'"'s communication device and determining that a subscriber is currently available via the subscriber'"'"'s communication device;

in response to receiving the notification, providing the subscriber'"'"'s communication device with a text message from the messaging system, the text message containing information regarding one or more messages available via the messaging system, wherein, when the subscriber'"'"'s communication device is not configured to receive a text message, the messaging system is configured to contact the subscriber'"'"'s communication device to initiate an audio session for providing the message-related information, wherein the messaging system sends the subscriber'"'"'s communication device an INVITE message to initiate the audio session, wherein the messaging system is operable to;

(b1) subscribe to the presence, server to receive notifications when the subscriber becomes available at the subscriber'"'"'s communication device;

(b2) in response to receipt of a notification, determine communication capabilities of the subscriber'"'"'s communication device; and

(b3) based on the communication capabilities, determine a type of advice to be forwarded to the subscriber, the advice including the information.

8. The method of claim 7, wherein the presence server determines that the subscriber'"'"'s communication device is currently available by receiving a REGISTER message from the subscriber'"'"'s communication device, wherein the text message is in a second notification and the messaging system is configured to determine a notification type for the second notification based on one or more capabilities of the subscriber'"'"'s communication device and when the subscriber'"'"'s communication device is configured to receive a text message, transmitting the second notification as a text message.

9. The method of claim 7, wherein the subscriber'"'"'s communication device is deemed to be available when at least one of the following statements is true:

the communication device has an unexpired registered address, and the subscriber used the communication device within a predetermined time period.

10. The method of claim 7, wherein the messaging system is further operable to:

(b4) when the subscriber'"'"'s communication device is text instant message-capable, provide the text message in the form of an instant message.

11. The method of claim 7, wherein the messaging system is further operable to:

(b4) when the subscriber'"'"'s communication device is audio capable, place a call from the messaging system to the subscriber'"'"'s communication device to provide announcements including the advice.

12. The method of claim 7, wherein the advice comprises at least one of information contained in a voice mail message, information contained in an e-mail message, information contained in a multimedia message, information regarding a call received for the subscriber for which no message was left, information regarding a state of dynamic greeting, information regarding an alert, information regarding a notice, and information regarding a broadcast.

13. A non-transitory computer readable medium comprising processor-executable instructions that, when executed by a processor, perform the method of claim 7.