System for enhancing business performance

• US 8,219,440 B2
• Filed: 02/05/2010
• Issued: 07/10/2012
• Est. Priority Date: 02/05/2010
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bhandari, Muthulakshmi, Botros, Allison Baines, Giesen, Edward H B, Harishankar, Raman, Jaishankar, Jayashree, Jalaldeen, Ahamed, Leung, Ying Tat, Mungi, Ashish, Purohit, Siddharth N., Rains, Philip G., Sanz, Jorge L. C.
• Primary Examiner(s): Jeanty, Romain
• Application Number:
  US12/701,245
• Publication Number:
  US 20110196719A1
• Time in Patent Office: 886 Days
• Field of Search: 705/7.39
• US Class Current: 705/7.39
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling

Abstract

A system gathers real-time data about an enterprise over a network. A user device displays a dashboard showing a component business model map, a heat map, key performance indicators for components, key performance indicators for the enterprise, and gradients. The business is enhanced by making investments and changes to those operations having large gradients.

Claims

1. A system for enhancing the business performance of an enterprise, comprising:

one or more client systems;

a server operably coupled to said one or more client systems over a network;

a data storage device coupled to said server;

a component business model map of components for said enterprise, said map having been developed using an industry business architecture model residing on said server, said model having business processes, enterprise key performance indicators, and attributes;

operational key performance indicators in said model, based on said enterprise key performance indicators;

an automatic data collection apparatus coupled to said server, for gathering cost center data from said enterprise, and therefrom calculating said enterprise and said operational key performance indicators, and gradients of said enterprise key performance indicators; and

a real-time dashboard having a user interface comprising said component business model map, said key performance indicators, and said gradients for modifying said business processes and therefrom recalculating said key performance indicators using said cost center data and said gradients.

2. The system of claim 1, wherein said dashboard is adapted to show a heat map from said component business model map in response to selection of a corresponding enterprise key performance indicator.

3. The system of claim 1, wherein said dashboard displays a key performance indicator tree with one of said enterprise key performance indicators as the root and said operational key performance indicators as its children.

4. The system of claim 1, further comprising an enterprise architecture assessment model performing:

generating a maturity model map including a component business model, a process model, a service model, and an information model, each said model having content elements;

defining specific levels of maturity for said maturity model map;

determining associations, relationships, and linkages between said content elements; and

therefrom determining one of said specific levels of aggregate maturity for said business model according to an algorithm.

5. The system of claim 1 wherein said industry business architecture model comprises a component business model, a process model, a services model, and an information model.

6. The system of claim 5 wherein said information model comprises a data model, a message model, and a glossary of business terms.