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System and method for dispatching field technicians based on locations of virtual warehouses

  • US 8,219,467 B2
  • Filed: 12/11/2008
  • Issued: 07/10/2012
  • Est. Priority Date: 12/11/2008
  • Status: Expired due to Fees
First Claim
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1. A method comprising:

  • identifying, at a server, a plurality of first service vehicles assigned to a service site in need of a service visit;

    obtaining, at the server, a service-visit location of the service site;

    obtaining, at the server, a first location of each of the first service vehicles;

    determining, at the server, a first plurality of distances between each of the first locations and a plurality of storage locations at which are disposed equipment for the service visit;

    determining, at the server, a second plurality of distances between each of the first locations and second locations corresponding to a plurality of second service vehicles at which are disposed the equipment for the service visit;

    determining, at the server, multiple total transit times for each of the first service vehicles, each of the total transit times representing an amount of time for the first service vehicle to travel from its first location to (i) one of the second locations and then to the service site or (ii) one of the storage locations and then to the service site, wherein determining the total transit times for each of the first service vehicles is based on;

    (a) the first plurality of distances corresponding to the first service vehicle;

    (b) the second plurality of distances corresponding to the first service vehicle; and

    (c) the service-visit location; and

    dispatching one of the first service vehicles to the service site based on the total transit times for the first service vehicles.

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