Image-processing apparatus with online support function
First Claim
1. An image processing apparatus, comprising:
- a user operation data retaining section for retaining user operation data in which user operation contents are recorded;
an input section having a help key for instructing start of execution of an online support function; and
a support data retaining section for retaining information about a support connecting destination to be connected on a online support,wherein when pressing of the help key is recognized, at least a part of the contents of the user'"'"'s operation performed until the pressing is gained by referring to the user operation data, and a support connecting destination according to the gained user operation contents is selected by referring to the support data retaining section, so that connection of communication with the selected support connecting destination is requested.
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Abstract
An image processing apparatus that can provide an online support service is provided. The image processing apparatus includes a user operation data retaining section for retaining user operation data in which contents of user'"'"'s operation performed by a user is recorded, an input section having a help key for instructing start of execution of an online support function, and a support data retaining section for retaining information about a support connecting destination to be connected in the online support. When recognizing pressing of the help key, the image processing apparatus refers to the user operation data so as to gain at least a part of the contents of the operation performed until a time point of the pressing, selects the support connecting destination according to the gained user operation contents with reference to the support data retaining section so as to request connection of communication with the selected support connecting destination.
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Citations
15 Claims
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1. An image processing apparatus, comprising:
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a user operation data retaining section for retaining user operation data in which user operation contents are recorded; an input section having a help key for instructing start of execution of an online support function; and a support data retaining section for retaining information about a support connecting destination to be connected on a online support, wherein when pressing of the help key is recognized, at least a part of the contents of the user'"'"'s operation performed until the pressing is gained by referring to the user operation data, and a support connecting destination according to the gained user operation contents is selected by referring to the support data retaining section, so that connection of communication with the selected support connecting destination is requested. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An online support method in an image processing apparatus comprising:
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a step of recording user operation data including contents of user'"'"'s operation into a user operation data retaining section; a step of displaying an input section having a help key for instructing start of execution of an online support function; a step of referring to the support data retaining section for retaining information about a support connecting destination to be connected on an online support; a step of, when pressing of the help key is recognized, gaining at least a part of the contents of the user'"'"'s operation performed until a time point of the pressing with reference to the user operation data; a step of selecting a support connecting destination according to the gained user operation contents with reference to the support data retaining section; and a step of requesting connection of communication with the selected support connecting destination.
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Specification