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Systems and methods for visual presentation and selection of IVR menu

  • US 8,223,931 B1
  • Filed: 03/01/2012
  • Issued: 07/17/2012
  • Est. Priority Date: 03/01/2012
  • Status: Expired due to Fees
First Claim
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1. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

  • a processor; and

    a memory coupled to the processor, the memory comprising;

    data encoding a database, the database comprising a list of telephone numbers associated with plurality of destinations each implementing an IVR and at least one menu for the interactive voice response for each of said IVR;

    wherein said destinations are grouped based on at least one category within said database, andinstructions executable by the processor for automatically communicating with at least one user; and

    instructions executable by the processor to pull at least one menu from said database and transfer it to display said menu to said at least one user,wherein said menu is a standard menu associated with the category related to the telephone number dialed by said at least one user.

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