Systems and methods for visual presentation and selection of IVR menu

• US 8,223,931 B1
• Filed: 03/01/2012
• Issued: 07/17/2012
• Est. Priority Date: 03/01/2012
• Status: Expired due to Fees

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Lavian, Tal, Or-Bach, Zvi
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US13/409,106
• Time in Patent Office: 138 Days
• Field of Search: 370/250, 370/260, 379/88.04, 379/88.17, 379/88.18, 379/88.22, 379/88.23, 379/88.16, 379/93.23, 463/42, 704/246, 704/270.1, 704/275, 710/63, 705/14.49, 709/224, 715/756
• US Class Current: 379/88.13
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

Claims

1. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

data encoding a database, the database comprising a list of telephone numbers associated with plurality of destinations each implementing an IVR and at least one menu for the interactive voice response for each of said IVR;

wherein said destinations are grouped based on at least one category within said database, and

instructions executable by the processor for automatically communicating with at least one user; and

instructions executable by the processor to pull at least one menu from said database and transfer it to display said menu to said at least one user,

wherein said menu is a standard menu associated with the category related to the telephone number dialed by said at least one user.

2. The system of claim 1, wherein said memory further comprises instructions executable by the processor for converting said at least one user choice to the specific instruction for the specific destination related to said telephone number dialed by said at least one user according to the information in said database.

3. The system of claim 1, wherein said menu comprises at least one icon.

4. The system of claim 1, wherein said memory further comprises instructions executable by the processor for generating at least one personal record from said at least one user and storing said at least one personal record in the database.

5. The system of claim 1, wherein said memory further comprises instructions executable by said processor for associating a personal record of at least one caller with at least one of said telephone numbers and with said at least one caller'"'"'s phone number.

6. The system of claim 1, wherein said data base comprise time category for pluralities of menus and wherein said instructions executable by the processor to pull at least one menu comprise the step of checking the current time and pull menu that its time category fit said current time.

7. The system of claim 1, wherein said memory further comprising instructions executable by said processor to display at least one advertisement, wherein said advertisement is displayed based on said telephone number dialed by said user.

8. The system of claim 7, wherein said at least one menu comprises at least one icon.

9. The system of claim 7, wherein said memory further comprises instructions executable by the processor for generating at least one personal record of said at least one user and storing said at least one personal record in said database.

10. The system of claim 7, wherein said menu is a standard menu associated with the category related to the telephone number dialed by said at least one user.

12. The system of claim 8,

wherein said memory further comprises instructions executable by said processor for downloading one or more activation codes associated with at least one personal record of the user, and

wherein said activation codes are associated with one or more internal destinations of said at least one personal record.

13. The system of claim 12, wherein said memory further comprises instructions executable by the processor for converting said at least one user choice to the specific instruction for the specific destination related to said telephone number dialed by said at least one user according to the information in said database.

11. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

data encoding a database, said database comprising a list of telephone numbers associated with plurality of destinations each implementing IVR and at least one menu for the interactive voice response for each of said IVR;

wherein the destinations are grouped based on at least one category;

instructions executable by the processor for automatically communicating with at least one user;

instructions executable by the processor to pull at least one menu from said database and transfer it to display said at least one menu to the user; and

wherein

said data base comprise time category for pluralities of menus and wherein said instructions executable by the processor to pull at least one menu comprise a step of checking the current time and pull menu that its time category fit said current time.

14. The system of claim 11, wherein said memory further comprising instructions executable by said processor for associating a personal record of said user with at least one of said list of telephone numbers.

15. The system of claim 11, wherein said memory further comprising instructions executable by said processor to provide at least one advertisement, wherein said advertisement is provided based on a telephone number dialed by said user.

16. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a server processor; and

a server memory coupled to the server processor, the server memory comprising;

data encoding a server database, said server database comprising a list of telephone numbers associated with plurality of destinations each implementing IVR and at least one menu for the interactive voice response for each of said IVR;

instructions executable by the server processor for automatically communicating with plurality of user devices to pull at least one menu from said server database and transfer it to display said at least one menu to the user, wherein said menu is associated with a telephone number dialed by the user.

17. The system of claim 16, wherein said memory further comprises instructions executable by the user processor to display at least one advertisement, wherein said advertisement is selected based on said telephone number dialed by the user.

18. The system of claim 16, wherein said menu comprises at least one icon.

19. The system of claim 16, wherein said memory further comprises instructions executable by the user processor for generating at least one personal record associated with said user and storing said at least one personal record in said user memory.

20. The system of claim 16, wherein said user memory further comprises instructions executable by user processor for downloading one or more activation codes associated with at least one personal record of the user.

21. The system of claim 16, wherein said user memory further comprises instructions executable by said user processor for associating a personal record of the user with at least one of said telephone numbers.

22. The system of claim 19, wherein said user memory further comprises instructions executable by said user processor to associate a code related to a business domain of at least one of said destinations with at least one personal record of said user.

23. The system of claim 16, wherein said menu is a standard menu associated with the category related to the telephone number dialed by said user.

24. The system of claim 16, wherein said server database comprises one or more time categories for said at least one menu corresponding to said plurality of destinations and wherein said instructions executable by said processor to pull said at least one menu comprise a step of checking the current time and pulling said at least one menu corresponding to the current time based on said time categories.

25. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

instructions executable by the processor for automatically communicating with plurality of IVRs, and receive an information corresponding to said an interactive voice response menu sent in response to a user telephone call; and

instructions executable by the processor to transfer said information to an Internet Protocol (IP) address associated with said user.

26. The system of claim 25, wherein said memory further comprises instructions executable by the processor to attach at least one advertisement said transfer said menu information.

27. The system of claim 25, wherein said menu information comprises at least one icon.

28. The system of claim 26, wherein said memory comprise database for IVR business categories and wherein memory comprise an instruction executable by the processor to select said advertisement base on said business category.

29. The system of claim 25, wherein said memory further comprising instructions executable by said processor for generating at least one personal record associated with said user and storing said at least one personal record in said memory.

30. The system of claim 28, wherein said instructions executable by said processor to receive said information by performing a step of checking the current time and receiving said information corresponding to the current time based on one or more time categories corresponding to said plurality of IVRs.