Routing telecommunications to a user in dependence upon device-based routing preferences
First Claim
1. A method for routing telecommunications to a user, the method comprising:
- receiving a call;
determining that the call is intended for the user;
receiving a plurality of RFID signals at a plurality of RFID reader locations from an RFID tag located with the user;
determining for each of the plurality of RFID reader locations an area of possible locations of the RFID tag;
determining an intersection of the areas of possible locations;
determining the user'"'"'s location in dependence upon the plurality of RFID signals;
identifying a plurality of available telephony devices in dependence upon the user'"'"'s location;
identifying a device-based preference for the user;
selecting one of the plurality of available telephony devices in dependence upon the device-based preference; and
forwarding the call to the selected telephony device.
1 Assignment
0 Petitions
Accused Products
Abstract
Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from an RFID tag located with the user, determining the user'"'"'s location in dependence upon the RFID signal, identifying a plurality of available telephony devices in dependence upon the user'"'"'s location, identifying a device-based preference for the user, selecting one of the plurality of available telephony devices in dependence upon the device-based preference, and forwarding the call to the selected telephony device. In typical embodiments, determining that the call is intended for the user also includes prompting the caller for the name of the user and receiving from the caller the name of the user.
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Citations
21 Claims
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1. A method for routing telecommunications to a user, the method comprising:
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receiving a call; determining that the call is intended for the user; receiving a plurality of RFID signals at a plurality of RFID reader locations from an RFID tag located with the user; determining for each of the plurality of RFID reader locations an area of possible locations of the RFID tag; determining an intersection of the areas of possible locations; determining the user'"'"'s location in dependence upon the plurality of RFID signals; identifying a plurality of available telephony devices in dependence upon the user'"'"'s location; identifying a device-based preference for the user; selecting one of the plurality of available telephony devices in dependence upon the device-based preference; and forwarding the call to the selected telephony device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for routing telecommunications to a user, the system comprising:
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means for receiving a call; means for determining that the call is intended for the user; means for receiving a plurality of RFID signals at a plurality of RFID reader locations from an RFID tag located with the user; means for determining for each of the plurality of RFID reader locations an area of possible locations of the RFID tag; means for determining an intersection of the areas of possible locations; means for determining the user'"'"'s location in dependence upon the plurality of RFID signals; means for identifying a plurality of available telephony devices in dependence upon the user'"'"'s location; means for identifying a device-based preference for the user; means for selecting one of the plurality of available telephony devices in dependence upon the device-based preference; and means for forwarding the call to the selected telephony device. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory computer program product for routing telecommunications to a user, the computer program product comprising:
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a recording medium; means, recorded on the recording medium, for receiving a call; means, recorded on the recording medium, for determining that the call is intended for the user; means, recorded on the recording medium, for receiving a plurality of RFID signals at a plurality of RFID reader locations from an RFID tag located with the user; means, recorded on the recording medium, for determining for each of the plurality of RFID reader locations an area of possible locations of the RFID tag; means, recorded on the recording medium, for determining an intersection of the areas of possible locations; means, recorded on the recording medium, for determining the user'"'"'s location in dependence upon the RFID signal; means, recorded on the recording medium, for identifying a plurality of available telephony devices in dependence upon the user'"'"'s location; means, recorded on the recording medium, for identifying a device-based preference for the user; means, recorded on the recording medium, for selecting one of the plurality of available telephony devices in dependence upon the device-based preference; and means, recorded on the recording medium, for forwarding the call to the selected telephony device. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification