Rapid knowledge transfer among workers

• US 8,224,767 B2
• Filed: 10/31/2011
• Issued: 07/17/2012
• Est. Priority Date: 07/29/2003
• Status: Expired due to Term

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Swaminathan, Kishore, Nebolsky, Charles
• Primary Examiner(s): Holmes, Michael B
• Application Number:
  US13/285,508
• Publication Number:
  US 20120047106A1
• Time in Patent Office: 260 Days
• Field of Search: 706/60
• US Class Current: 706/60
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.

Claims

1. A method to initiate an engagement to transfer knowledge from first workers to second workers, the method comprising:

at a server having a processor in data communication with a database, serving web pages including one or more on-line forms to a client computer of a user involved in the engagement;

at the server, receiving from the user information about the knowledge transfer provided in the on-line forms;

storing the user-provided information in the database;

at the server, based on the user-provided information, creating a set of web pages accessible by respective first workers and respective second workers for conducting the transfer of the knowledge from the respective first workers to the respective second workers; and

communicating web pages of the set of web pages to the respective first workers and respective second workers in response to user requests during the transfer of knowledge.

2. The method of claim 1 further comprising:

based on the user-provided information, identifying a set of applications to be transitioned from the first workers to the second workers, and

wherein creating the set of web pages comprises creating a respective web page for each application to be transitioned, the respective web page being accessible by a respective first worker and a respective second worker during the transfer of the knowledge.

3. The method of claim 1 further comprising:

based on the user-provided information, identifying a set of users involved in knowledge transfer process and needing access to one or more web pages of the set of web pages; and

wherein creating the set of web pages comprises creating a respective user home page for each respective user including information and access to resources determined based on the user-provided information.

4. The method of claim 3 wherein the respective user home page comprises a role specific portal for the respective user.

5. The method of claim 1 wherein creating a set of web pages comprises mapping the user-provided information to a standard knowledge transfer methodology.

6. A knowledge transfer method comprising:

at a server, receiving information related to a role-specific function to be transferred from a first worker to a second worker;

storing in a database accessible by the server the information related to the role-specific function;

at the server, based on the received information, evaluating knowledge transfer from the first worker to the second worker along a continuum from no knowledge transfer to a substantially complete knowledge transfer;

at the server, generating an application home page accessible by at least the first worker and the second worker, the application home page providing a substantially real-time humanly readable output of the evaluation; and

communicating the application home page to a user in response to a request from the user for the application home page.

7. The knowledge transfer method of claim 6 further comprising:

at the server, receiving from an administrator information about

the first worker,

the second worker,

the role-specific function to be transferred from the first worker to the second worker, and

an application to be used in performing the role-specific function; and

generating the application home page using the information received from the administrator.

8. The knowledge transfer method of claim 7 wherein generating the application home page comprises:

arranging, by the server, a list of tasks to be completed for completion of knowledge transfer for the application.

9. The knowledge transfer method of claim 8 wherein generating the application home page further comprises:

at the server, associating each task on the list of tasks with a link to a web page providing additional information about that task, the link being selectable by a user accessing the application home page.

10. The knowledge transfer method of claim 7 wherein generating the application home page comprises:

arranging, by the server, a list of milestones associated with knowledge transfer for the application.

11. The knowledge transfer method of claim 10 wherein generating the application home page further comprises:

at the server, associating each milestone on the list of milestones with a link to a web page providing more information about the associated milestone and its completion, the link being selectable by a user accessing the application home page.

12. Apparatus for simplifying a knowledge transfer engagement in which work-related knowledge is to be transferred from first workers to second workers, the apparatus comprising:

a database to store data;

a server system in data communication with the database; and

code stored in memory and operable in conjunction with the server system to cause the server system to

receive from a transition specialist information about the knowledge transfer engagement;

based on the received information, create respective database records in the database for respective users including the first workers and the second workers; and

based on the received information about the engagement, create database records about applications to be transferred.

13. The apparatus of claim 12 further comprising:

code stored in the memory and operable to form a knowledge transfer template, the knowledge transfer template being configured to provide to the transition specialist lists of tasks to be accomplished during knowledge transfer engagements.

14. The apparatus of claim 13 further comprising:

code stored in the memory and operable to present one or more web pages to the transition specialist to prompt the transition specialist to provide the information about the knowledge transfer engagement.

15. The apparatus of claim 14 wherein the database comprises a structured query language (SQL) database and wherein the code comprises and ASP.NET application that accesses the SQL database.

16. The apparatus of claim 15 wherein the ASP.NET application is operable to create a SharePoint repository in the database using the SharePoint object model and the received information about the engagement.

17. The apparatus of claim 16 further comprising a SharePoint Web Part encapsulating the ASP.NET application for use within a SharePoint site.

18. The apparatus of claim 14 wherein the code operable to present one or more web pages comprises code to generate and present to the transition specialist one or more ASP.NET forms, each ASP.NET form prompting an input response from the transition specialist to provide the information about the engagement.

19. The apparatus of claim 12 further comprising:

code stored in the memory and operable to form a best practices resource, the best practices resource including information that may be communicated to the transition specialist based on one or more past knowledge transfer engagements.