Method and system for providing assistance resource progress information along a route
First Claim
1. A method for providing location information of a service provider resource on its way to a user location, comprising:
- receiving a request for assistance message from a user device at a user location, the message including information describing the location of the user device;
processing the request message at a data center associated with the user device to determine a services provider that can provide a type of services corresponding to the request for assistance message;
transmitting the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message, wherein the data center associated with the user device determines the provider of services to transmit the request for assistance message to based on the type of service requested in the request for assistance message;
receiving from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider based on the information describing the location of the user device in response to the transmitted request for assistance message; and
transmitting a location message from the data center associated with the user device to the user device indicating the location of the service resource relative to the device location.
4 Assignments
0 Petitions
Accused Products
Abstract
A user, either in a vehicle with a telematics device, at a home having a computer device, using a handheld wireless device, or other type of communication device, can request services such as to repair a flat tire, unlock a locked door, repair cable television service, etc. using the communication device. The user'"'"'s communication device sends a request message over the communication network to a second server. The second server creates a request for service record and forwards the message to a first server that determines a resource to dispatch to the user'"'"'s location. The first server sends resource information, including location information, to the user'"'"'s device, and either the device, or a device coupled to the user'"'"'s communication device, displays the current location of the service resource on a map as the resource makes its way toward the user'"'"'s location.
19 Citations
18 Claims
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1. A method for providing location information of a service provider resource on its way to a user location, comprising:
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receiving a request for assistance message from a user device at a user location, the message including information describing the location of the user device; processing the request message at a data center associated with the user device to determine a services provider that can provide a type of services corresponding to the request for assistance message; transmitting the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message, wherein the data center associated with the user device determines the provider of services to transmit the request for assistance message to based on the type of service requested in the request for assistance message; receiving from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider based on the information describing the location of the user device in response to the transmitted request for assistance message; and transmitting a location message from the data center associated with the user device to the user device indicating the location of the service resource relative to the device location. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for tracking progress of service personnel along a route, comprising:
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receiving from a user device a request for assistance message at a second data center; creating a request record of the request message at the second data center; transmitting the request for assistance message to a first data center, wherein the second data center determines the first data center to transmit the request for assistance message to based on the type of service requested in the request for assistance message; receiving service resource information related to a service resource assigned in response to the transmitted request for assistance message; updating the request record with a current location of the service resource; and transmitting a location message to the user device indicating the location of the service resource relative to the user device. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A telematics services central server configured to provide location information of a service provider resource on its way to a user location, comprising:
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receiver circuitry configured to receive a request for assistance message from a user device at a user location; a processor coupled to the receiver circuitry configured to determine a services provider that can provide a type of services corresponding to the request for assistance message; transmitter circuitry coupled to the processor configured to transmit the request for assistance message to a data center associated with a provider of services that can provide the type of services requested in the request message, wherein the processor determines the provider of services to transmit the request for assistance message to based on the type of service requested in the request for assistance message; the receiver circuitry further configured to receive from the data center associated with the provider of services service resource information related to a service resource assigned by the services provider in response to the transmitted request for assistance message; and the transmitter further configured to transmit a location message from the data center associated with the user device to the user device indicating the location of the service resource relative to the device location. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification