Collaboration interface for a multi-channel collaboration window with context support

• US 8,230,352 B2
• Filed: 12/18/2008
• Issued: 07/24/2012
• Est. Priority Date: 12/18/2008
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Gaillard, Jean Francois, Kresse, Andreas, Aubert, Christophe
• Primary Examiner(s): Tran, Tuyetlien
• Assistant Examiner(s): Ayeni, Abimbola
• Application Number:
  US12/338,554
• Publication Number:
  US 20100162131A1
• Time in Patent Office: 1,314 Days
• Field of Search: 715/751, 715/744, 715/746, 715/759, 715/804, 709/224, 345/330, 395/200, 379/202
• US Class Current: 715/753
• CPC Class Codes: H04M 1/00 Substation equipment, e.g. for use by subscribers subscriber services or facilities provided at exchanges H04M3/00; prepayment telephone coin boxes H04M17/00; current supply arrangements H04M19/08
• CPC Class Codes: H04M 1/2745 using static electronic memories, e.g. chips
• CPC Class Codes: H04M 1/27457 Management thereof, e.g. manual editing of data

Abstract

A collaboration window may provide a graphical user interface to a user for facilitating communication over at least one of a plurality of communication channels while providing data relevant to the communication and available from a backend application. A collaboration engine may be configured to generate the collaboration window including the graphical user interface, and configured to provide and receive information therewith regarding the communication. A collaboration manager may be configured to communicate, in accordance with a common collaboration interface, with each of a plurality of collaboration components, each collaboration component associated with at least one communication channel. The collaboration manager may include a component selector configured to select a selected collaboration component from among the plurality of collaboration components, the selected collaboration component associated with a communication channel for executing the communication, and a plurality of component managers, each associated with a corresponding one of the plurality of collaboration components and configured to communicate therewith using the common collaboration interface, wherein a selected component manager corresponding to the selected collaboration component is configured to relay information between the selected collaboration component and the collaboration engine to thereby execute the communication using the collaboration window.

Claims

1. A computer system configured to provide a collaboration window providing a graphical user interface to a user for facilitating communication over at least one of a plurality of communication channels while providing data relevant to the communication and available from a backend application, the computer system comprising:

a collaboration engine comprising instructions stored in a memory, the instructions configured to, when executed by a processor, generate the collaboration window including the graphical user interface, and configured to provide and receive information therewith regarding the communication;

a collaboration manager comprising instructions stored in the memory, the instructions configured to, when executed by the processor, communicate, in accordance with a common collaboration interface, with each of a plurality of collaboration components, each collaboration component associated with at least one communication channel, the collaboration manager including;

a component selector configured to select a selected collaboration component from among the plurality of collaboration components, the selected collaboration component associated with a communication channel for executing the communication;

a plurality of component managers, each associated with a corresponding one of the plurality of collaboration components and configured to communicate, using the common collaboration interface, with its corresponding collaboration component and with a connector of the corresponding collaboration component that is compatible with the backend application in order to receive the data relevant to the communication from the backend application, wherein a selected component manager corresponding to the selected collaboration component is configured to relay information between the selected collaboration component and the collaboration engine to thereby execute the communication using the collaboration window; and

a registration manager that is configured to register each of the plurality of collaboration components with the collaboration manager as being compatible with the common collaboration interface, the registering including associating each registered collaboration component with a corresponding component manager.

2. The system of claim 1 wherein the plurality of collaboration components are selected from among available collaboration components based at least in part on compatibility thereof with the common collaboration interface.

3. The system of claim 1 wherein the collaboration manager comprises a preference manager that is configured to assist the component selector in selecting the selected component by providing a preference of the user in this regard.

4. The system of claim 1 wherein the component selector is configured to select the selected component based on a user choice received via the collaboration window.

5. The system of claim 1 wherein the plurality of communication channels include at least two of a telephone line, a videoconference line, an email application, a chat application, or an instant messaging application.

6. The system of claim 1 wherein the component manager is configured to communicate with a lifecycle manager of the collaboration component to manage a status of the collaboration component.

7. The system of claim 1 wherein the component manager is configured to initiate communication with the connector to receive the data relevant to the communication from the backend application in response to initiation of a communication using its corresponding collaboration component.

8. A computer program product for enabling a collaboration window providing a graphical user interface to a user for facilitating communication over at least one of a plurality of communication channels while providing data relevant to the communication and available from a backend application, the computer program product being tangibly embodied on a computer-readable storage device and including executable code that, when executed, is configured to operate at least one data processing apparatus in accordance therewith, wherein the computer program product includes:

a collaboration component developed based on a reference implementation provided by a vendor of the backend application and configured to implement a common collaboration interface with a component manager associated with the collaboration window, to thereby implement at least one of the plurality of communication channels by relaying the communication between the component manager and a server implementing the channel, the collaboration component including

a lifecycle manager configured to receive commands from the component manager using the common collaboration interface and to configure a state of the collaboration component based thereon,

a connector configured to communicate with the backend application using the common collaboration interface and to provide the data therefrom that is relevant to the communication in conjunction with the communication,

a channel manager configured to exchange the communication with the component manager using the common collaboration interface, and configured to exchange the communication with the server implementing the channel; and

a simulator configured to execute a test version of the backend application for use in testing the connector and thereby the interoperation of the collaboration component with the common collaboration interface.

9. The computer program product of claim 8, comprising a certification manager configured to certify compatibility of the collaboration component with the common collaboration interface and thereby with the component manager.

10. The computer program product of claim 8, wherein the backend application is independently executing business software.

11. A method of supplementing a collaboration window providing a graphical user interface to a user for facilitating communication over at least one of a plurality of communication channels while providing data relevant to the communication and available from a backend application, the method comprising:

developing, based on a reference collaboration component, a collaboration component configured to implement a common collaboration interface with a collaboration manager associated with the collaboration window, to thereby implement at least one of the plurality of communication channels by relaying the communication between the collaboration manager and a server implementing the channel;

simulating operation of the collaboration component using a test collaboration window and test version of the backend application, the operation including relaying the communication and providing the relevant data from the backend application;

certifying compatibility of the collaboration component with the component manager using the common collaboration interface; and

providing the collaboration component to the collaboration window by registering the collaboration component with a registration manager associated with the collaboration window.

12. The method of claim 11 wherein the developing the collaboration component comprises developing the collaboration component using a development environment that is common to an operational environment in which the collaboration window will execute.

13. The method of claim 11 wherein the plurality of communication channels includes a telephone channel.

14. A method of supplementing a collaboration window providing a graphical user interface to a user for facilitating communication over at least one of a plurality of communication channels while providing data relevant to the communication and available from a backend application, the method comprising:

generating the collaboration window including the graphical user interface, and configured to provide and receive information therewith regarding the communication;

receiving a request, via the collaboration window, to execute the communication over a communication channel of the plurality of channels;

selecting a selected collaboration component from among the plurality of collaboration components, based on the request, the selected collaboration component associated with the communication channel for executing the communication;

selecting a component manager corresponding to the selected collaboration component from among a plurality of component managers, the component manager being configured to communicate with the selected collaboration component by way of a common collaboration interface that is associated with each of the plurality of component managers and the plurality of collaboration components;

exchanging information between the component manager and a connector of the selected collaboration component, the connector being compatible with the backend application in order to provide the data relevant to the communication; and

exchanging information between the collaboration window and a server implementing the communication channel, using the component manager, the common collaboration interface, and the collaboration component by;

analyzing at least a portion of the information;

accessing the backend application using the connector to obtain the data relevant to the communication, based on the analyzing;

and supplementing the information with the data relevant to the communication.

15. The method of claim 14 wherein selecting the selected collaboration component includes selecting the selected collaboration component from among a plurality of registered collaboration components that are registered with the collaboration manager as being compatible with the common collaboration interface.

16. The method of claim 14 wherein selecting the selected collaboration component comprises selecting the selected collaboration component based on a user preference stored with respect to the user.