System and method for the playing of key phrases in voice mail messages
First Claim
Patent Images
1. A method for playing one or more key portions of a voice communication, comprising:
- storing a communication comprising one or more speech signals in a memory;
using a speech recognition engine to scan the communication and identify a key portion of the one or more speech signals, the key portion comprising a series of patterns in the communication that are recognized by the speech recognition engine;
storing a tag identifying the key portion;
retrieving the communication and the tag from the memory;
in response to receiving a request to play the communication, playing the communication in its entirety for a first end user, wherein while playing the communication in its entirety the at least one key portion is played a first time for the first end user; and
after playing the communication in its entirety to the first end user and without requiring any further interaction from the first end user, automatically and immediately playing the key portion of the communication identified by the tag for a second time for the first end user such that the communication is not replayed in its entirety.
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Abstract
A method is provided for playing one or more key portions of a voice communication. The method includes storing, in a memory, a communication that includes one or more speech signals and a tag identifying a key portion of the one or more speech signals. The communication and the tag are retrieved from the memory. The key portion of the communication identified by the tag is played for a first end user.
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Citations
28 Claims
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1. A method for playing one or more key portions of a voice communication, comprising:
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storing a communication comprising one or more speech signals in a memory; using a speech recognition engine to scan the communication and identify a key portion of the one or more speech signals, the key portion comprising a series of patterns in the communication that are recognized by the speech recognition engine; storing a tag identifying the key portion; retrieving the communication and the tag from the memory; in response to receiving a request to play the communication, playing the communication in its entirety for a first end user, wherein while playing the communication in its entirety the at least one key portion is played a first time for the first end user; and after playing the communication in its entirety to the first end user and without requiring any further interaction from the first end user, automatically and immediately playing the key portion of the communication identified by the tag for a second time for the first end user such that the communication is not replayed in its entirety. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 10, 11, 25)
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9. A method for playing one or more key portions of a voice communication, comprising:
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storing a communication comprising one or more speech signals in a memory; using a speech recognition engine to scan the communication and identify a key portion of the one or more speech signals, the key portion comprising a series of patterns in the communication that are recognized by the speech recognition engine; storing a tag identifying the key portion; retrieving the communication and the tag from the memory; playing only the key portion of the communication identified by the tag for a first end user such that the communication is not played in its entirety; and after playing only the key portion of the communication to the first end user and without requiring any further interaction from the first end user, automatically and immediately playing the communication in its entirety for the first end user after playing only the key portion of the communication.
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12. A system for playing one or more key portions of a voice communication, comprising:
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a memory operable to store; a communication comprising one or more speech signals; and a tag identifying a key portion of the one or more speech signals; and a processor in communication with the memory and operable to; use a speech recognition engine to scan the communication and identify the key portion of the one or more speech signals, the key portion comprising a series of patterns in the communication that are recognized by the speech recognition engine; tag key portion to identify the location of the key portion in the communication; retrieve the communication and the tag from the memory; in response to receiving a request to play the communication, play the communication in its entirety for a first end user, wherein while playing the communication in its entirety the at least one key portion is played a first time for the first end user; and after playing the communication time to the first end user and without requiring any further interaction from the first end user, automatically and immediately play the key portion of the communication identified by the tag for a second time for the first end user such that the communication is not replayed in its entirety. - View Dependent Claims (13, 14, 17, 18, 19, 20, 21, 22, 26)
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15. A system for playing one or more key portions of a voice communication, comprising:
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a memory operable to store; a communication comprising one or more speech signals; and a tag identifying a key portion of the one or more speech signals; and a processor in communication with the memory and operable to; receive the communication from a second end user; scan the communication to identify the key portion of the speech signals; associate the tag with the key portion of the speech signals; retrieve the communication and the tag from the memory; in response to receiving a request to play the communication, play the communication in its entirety for a first end user, wherein while playing the communication in its entirety the at least one key portion is played a first time for the first end user; and after playing the communication in its entirety to the first end user and without requiring any further interaction from the first end user, automatically and immediately play the key portion of the communication identified by the tag for a second time for the first end user such that the communication is not replayed in its entirety. - View Dependent Claims (16, 27)
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23. A system for playing one or more key portions of a voice communication, comprising:
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means for storing a communication comprising one or more speech signals in a memory; means for using a speech recognition engine to scan the communication and identify a key portion of the one or more speech signals, the key portion comprising a series of patterns in the communication that are recognized by the speech recognition engine; means for storing a tag identifying the key portion; means for retrieving the communication and the tag from the memory; and in response to receiving a request to play the communication, means for playing the communication in its entirety for a first end user, wherein while playing the communication in its entirety the at least one key portion is played a first time for the first end user; and after playing the communication in its entirety to the first end user and without requiring any further interaction from the first end user, means for automatically and immediately playing the key portion of the communication identified by the tag for a second time for the first end user such that the communication is not replayed in its entirety.
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24. A tangible non-transitory machine-readable medium comprising logic operable to:
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store a communication comprising one or more speech signals in a memory; use a speech recognition engine to identify a key portion of the one or more speech signals, the key portion comprising a series of patterns in the communication that are recognized by the speech recognition engine; store a tag identifying the key portion; retrieve the communication and the tag from the memory; in response to receiving a request to play the communication, play the communication in its entirety for a first end user, wherein while playing the communication in its entirety the at least one key portion is played a first time for the first end user; and after playing the communication in its entirety to the first end user and without requiring any further interaction from the first end user, automatically and immediately play the key portion of the communication identified by the tag for a second time for the first end user such that the communication is not replayed in its entirety. - View Dependent Claims (28)
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Specification