Drive-through transaction system and method

• US 8,234,216 B1
• Filed: 07/09/2007
• Issued: 07/31/2012
• Est. Priority Date: 07/10/2006
• Status: Active Grant

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Inventors: Reese, Rodney J., Harroff, B. Scott
• Primary Examiner(s): Dixon, Thomas
• Assistant Examiner(s): Vizvary, Gerald
• Application Number:
  US11/825,790
• Time in Patent Office: 1,849 Days
• Field of Search: None
• US Class Current: 705/43
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G07F 19/205 Housing aspects of ATMs

Abstract

A system (10) for carrying out transactions between a customer at a customer station (14, 21, 202, 204) and a service provider at a service provider station (12, 194), includes transferring items through transaction devices such as pneumatic carrier delivery and receiving device (21, 200) and a deal drawer (20, 208). The customer at the customer station provides inputs corresponding to a financial account through input devices on the body which is stored in the memory (82, 158) on the body. After transfer to the service provider station, data in the memory is output to a charge device (56) which is operative to assess a charge to the customer'"'"'s account responsive to data output from the memory. Vehicle sensors (230, 234) sense a vehicle adjacent the respective transaction device. At least one computer calculates at least one time value corresponding to each vehicle and stores the at least one time value and other data values concerning the respective transaction.

Claims

1. Apparatus comprising:

a facility adapted to carry out transactions, the facility including an interior area;

at least one drive-through lane externally adjacent the facility;

at least one transaction device operative to enable at least one service provider in the interior area of the facility to exchange items with persons in vehicles in the at least one drive-through lane and in a position adjacent the at least one transaction device;

at least one computerized transaction device within the interior area of the facility,

wherein the at least one computerized transaction device is usable in carrying out transactions,

wherein the at least one computerized transaction device is operative to record at least one transaction data item associated with each transaction;

at least one vehicle sensor adjacent the at least one drive-through lane,

wherein the at least one vehicle sensor is operative to sense each vehicle in the position adjacent the at least one transaction device,

wherein the at least one vehicle sensor is operative to communicate at least one vehicle sensed signal responsive to sensing a vehicle relative to the position adjacent the at least one transaction device;

at least one processor in operative connection with at least one data store,

wherein the at least one processor is located in the interior area of the facility,

wherein the at least one processor is in operative connection with the at least one vehicle sensor,

wherein the at least one processor is operative to receive at least one communication corresponding to at least one vehicle sensed signal communicated by the at least one vehicle sensor,

wherein the at least one processor is operative to determine for each respective vehicle sensed by the at least one vehicle sensor, at least one time value, wherein the at least one time value includes a total time value corresponding to a total elapsed time the respective vehicle was in the position,

wherein the at least one processor is in operative connection with the at least one computerized transaction device,

wherein for each transaction the at least one processor is operative to cause the at least one transaction data item and the at least one time value to be stored in associated relation in the at least one data store, enabling the at least one time value to be recovered from the at least one data store subsequent to the respective transaction.

2. The apparatus according to claim 1

wherein the at least one processor is operative to determine for each vehicle,

a first time value corresponding to entry of the respective vehicle at the position, and

a second time value corresponding to exit of the respective vehicle from the position,

wherein the at least one time value includes the first time value and the second time value,

wherein the at least one processor is operative to cause the first time value, the second time value, and the total time value to be stored in associated relation in the at least one data store.

3. The apparatus according to claim 2 wherein the at least one vehicle sensor comprises a wireless communication device, wherein the at least one vehicle sensor is in operative connection with the at least one processor through wireless communication carried out through the wireless communication device.

4. The apparatus according to claim 3 wherein the wireless communication device comprises at least one of a radio frequency (RF) emitter, infrared (IR) emitter, sonic emitter, and ultrasonic emitter.

5. The apparatus according to claim 3 wherein the at least one transaction device comprises a pneumatic carrier delivery and receiving device.

6. The apparatus according to claim 3 wherein the at least one transaction device comprises a deal drawer.

7. The apparatus according to claim 6 wherein the at least one transaction device comprises a pneumatic carrier delivery and receiving device.

8. The apparatus according to claim 3 and further comprising a plurality of drive-through lanes exteriorly adjacent the facility, wherein one vehicle sensor is positioned to sense vehicles in a respective one of the drive-through lanes, and a transaction device is positioned adjacent each drive-through lane, wherein the at least one processor is operative to determine the elapsed time, first time value, and second time value for each of a plurality of vehicles in the position adjacent the respective transaction function in each drive-through lane.

9. The apparatus according to claim 8 wherein the facility comprises a pharmacy and the at least one data item comprises data corresponding to a pharmacy item sale.

10. The apparatus according to claim 8 wherein the facility comprises a bank and the at least one data item comprises data corresponding to a banking transaction.

11. The apparatus according to claim 8 and further comprising:

at least one output device located in the interior area of the facility, wherein the at least one output device is in operative connection with the at least one processor, and wherein the at least one processor is operative to cause the at least one output device to output for each vehicle, the elapsed time, the first time value, the second time value and the at least one associated data item.

12. The apparatus according to claim 8 and further comprising:

at least one device operative to record data corresponding to images and audible information, and wherein the at least one device is in operative connection with the at least one processor, and wherein the at least one processor is operative to associate data corresponding to at least one time value with data corresponding to at least one of data corresponding to images and data corresponding to audio information.

13. A method comprising:

(a) conducting at least one transaction at a facility through a transaction device, including exchanging at least one item between a user in a vehicle and a service provider in an interior area of the facility, wherein the vehicle is in a drive-through lane exteriorly adjacent the facility, and wherein the vehicle is in a position adjacent the transaction device;

(b) receiving at least one transaction data item associated with the at least one transaction through operation of at least one computerized transaction function device in the facility, wherein the at least one computerized transaction function device is in operative connection with at least one processor located in the interior area of the facility;

(c) sensing with a vehicle sensing device, the vehicle in the drive-through lane relative to the position, wherein the vehicle sensing device is in operative connection with at least one processor;

(d) operating the at least one vehicle sensor to communicate at least one vehicle sensed signal responsive to the sensing in step (c);

(e) operating the at least one processor to receive at least one communication corresponding to the at least one vehicle sensed signal communicated in step (d);

(f) responsive to step (e), determining through operation of the at least one processor, at least one time value corresponding to the vehicle sensed in step (c), wherein the at least one time value includes a total time value corresponding to a total elapsed time the vehicle was in the position; and

(g) storing through operation of the at least one processor, the at least one transaction data item and the at least one time value in associated relation in at least one data store, enabling the at least one time value to be recovered from the at least one data store subsequent to the at least one transaction.

14. The method according to claim 13 wherein in (f) the at least one time value includes a first time value associated with the vehicle entering the position and a second time value associated with the vehicle leaving the position.

15. The method according to claim 13 wherein (d) includes wirelessly communicating at least one signal.

16. The method according to claim 13 wherein the facility comprises a bank, and the at least one transaction comprises a banking transaction.

17. The method according to claim 13 wherein the at least one facility comprises a pharmacy, and the at least one transaction comprises a sale of a pharmacy item.

18. The method according to claim 13 wherein in (a) the transaction device comprises a pneumatic tube carrier delivery and receiving device.

19. The method according to claim 13 wherein in (a) the transaction device comprises a deal drawer.

20. The method according to claim 13 and further comprising repeating steps (a) through (g) in connection with a further user in a further vehicle conducting at least one further transaction.

21. The method according to claim 13 wherein the facility further comprises a plurality of drive-through lanes, each of the plurality of drive-through lanes having a respective transaction device and a respective vehicle sensing device, and further comprising repeating (a) through (g) for a plurality of transactions carried out with a plurality of users in a plurality of respective vehicles in each of the plurality of drive-through lanes, and further comprising:

(h) producing through operation of the at least one processor responsive to data stored in the at least one data store, at least one report including the respective time value corresponding to each of the plurality of transactions.

22. The method according to claim 13 wherein in (a) the facility comprises a pharmacy, and the at least one transaction includes delivering at least one pharmacy item to the user, and wherein in (b) the at least one transaction data item corresponds to the at least one pharmacy item.

23. The method according to claim 22 wherein in (b) the at least one transaction data item includes data corresponding to verbal communication between the service provider and the user.

24. The method according to claim 22 wherein in (b) the at least one transaction data item includes data corresponding to visual images generated by at least one camera during the transaction.

25. The method according to claim 23 wherein in (b) the at least one transaction data item includes data corresponding to verbal communications between the user and a pharmacist located remotely of the pharmacy.

26. The method according to claim 24 wherein in (b) the visual images include at least one image corresponding to preparation of the at least one pharmacy item.

27. The method according to claim 13 and further comprising:

(h) generating the at least one transaction data item associated with the at least one transaction, wherein the at least one transaction data item includes data corresponding to verbal communication generated during the transaction by a microphone included on a pneumatic tube carrier.

28. The method according to claim 13 wherein in (a) the facility comprises a bank, and wherein the at least one transaction includes receiving a check, and wherein in (b) the at least one transaction data item includes at least one of data corresponding to at least one image of the check and data corresponding to visual images generated by at least one camera during the transaction.

29. The method according to claim 13 and further comprising:

(h) generating the at least one transaction data item associated with the at least one transaction, wherein the at least one transaction data item includes data corresponding to at least one visual image generated during the transaction by at least one camera included on a pneumatic tube carrier.

30. The method according to claim 13 wherein the at least one vehicle sensor includes a wireless communication device, wherein step (d) includes operating the at least one vehicle sensor to wirelessly communicate the at least one vehicle sensed signal.