Method and system of alert notification

• US 8,234,365 B2
• Filed: 01/14/2005
• Issued: 07/31/2012
• Est. Priority Date: 04/04/2003
• Status: Active Grant

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Original Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Inventors: Doshi, Rutvik, Shankaranarayanan, Kartik, Mohapatra, Saurav
• Primary Examiner(s): Nguyen, Thu
• Assistant Examiner(s): GREENE, JOSEPH L
• Application Number:
  US11/036,087
• Publication Number:
  US 20050216781A1
• Time in Patent Office: 2,755 Days
• Field of Search: 709/203, 709/224, 709/229, 709/232
• US Class Current: 709/224
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 41/0233 Object-oriented techniques, for representation of network management data, e.g. common object request broker architecture [CORBA]
• CPC Class Codes: H04L 41/0273 using web services for network management, e.g. simple object access protocol [SOAP]
• CPC Class Codes: H04L 41/0286 for search or classification or discovery of web services providing management functionalities
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/0681 Configuration of triggering conditions
• CPC Class Codes: H04L 41/0803 Configuration setting
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching

Abstract

Method and system for alert notification is provided. A Simple Object Access Protocol (SOAP) based alert notification is sent from one or more agents, and the SOAP based alert notification(s) is received at a manager.

Claims

1. A method of alert notification, comprising:

identifying an alert notification agent monitoring a managed object associated with an agent device;

using a discovery process to query an agent metadata service running on the agent device for metadata information residing on the agent, the metadata information comprising information about the managed object;

using the metadata information retrieved from the agent metadata service running on the agent device to identify a schema associated with the alert notification agent;

providing an alert notification manager on a processor-controlled manager device;

using the processor controlled manager device to create a manager-side representation of an agent-side schema associated with the agent device in a repository associated with an alert notification manager;

using the processor controlled device to register the alert notification manager to receive alert notifications from the alert notification agent; and

receiving, at the alert notification manager, one or more Simple Object Access Protocol alert notifications from the alert notification agent, the alert notifications indicating a status of the managed object.

2. The method of claim 1, wherein creating a representation of the schema in a repository associated with the alert notification manager comprises translating the schema into a representation compatible with the alert notification manager.

3. The method of claim 1, wherein registering the alert notification manager to receive alert notifications from the alert notification agent comprises sending a request to register the alert notification manager as recipient of alert notifications regarding the managed object.

4. The method of claim 3, wherein the request comprises one or more pieces of information selected from the group consisting of alert notification manager identification information, connection parameters, security credentials, and proxy server information.

5. The method of claim 1, further comprising recording the one or more alert notifications in an agent behavior log.

6. The method of claim 1, further comprising sending an email notification to a user in response to the alert notification.

7. The method of claim 1, wherein the one or more Simple Object Access Protocol alert notifications are received at predetermined intervals.

8. The method of claim 1, wherein the managed object comprises one or more objects selected from the group consisting of a server, a router, a bridge, a hub, and a printer.

25. The method of claim 1, further comprising providing a schema manager service associated with the alert notification manager on the processor-controlled device, the schema manager service operable to provide a faç

ade over the repository to allow a user to add, delete, and update a plurality of agent schema objects.

9. A non-transitory storage medium storing a program instructions operable, when executed by one or more processors, to perform the steps comprising:

using a discovery process to query an agent metadata service running on the agent device for metadata information residing on the agent, the metadata information comprising information about the managed object;

using the metadata information retrieved from the agent metadata service running on the agent device to identify an alert notification agent monitoring a managed object associated with an agent device;

identifying a schema associated with the alert notification agent associated with the agent device;

creating a representation of the schema associated with the alert notification agent associated with the agent device in a repository associated with an alert notification manager provided on a processor-controlled manager device;

registering the alert notification manager to receive alert notifications from the alert notification agent; and

receiving, at the alert notification manager, one or more Simple Object Access Protocol alert notifications from the alert notification agent, the alert notifications indicating a status of the managed object.

10. The non-transitory storage medium of claim 9, wherein creating a representation of the schema in a repository associated with the alert notification manager comprises translating the schema into a representation compatible with the alert notification manager.

11. The non-transitory storage medium of claim 9, wherein registering the alert notification manager to receive alert notifications from the alert notification agent comprises sending a request to register the alert notification manager as recipient of alert notifications regarding the managed object.

12. The non-transitory storage medium of claim 11, wherein the request comprises one or more pieces of information selected from the group consisting of alert notification manager identification information, connection parameters, security credentials, and proxy server information.

13. The non-transitory storage medium of claim 9, further operable to perform the step comprising recording the one or more alert notifications in an agent behavior log.

14. The non-transitory storage medium of claim 9, further operable to perform the step comprising sending an email notification to a user in response to the alert notification.

15. The non-transitory storage medium of claim 9, wherein the one or more Simple Object Access Protocol alert notifications are received at predetermined intervals.

16. The non-transitory storage medium of claim 9, wherein the managed object comprises one or more objects selected from the group consisting of a server, a router, a bridge, a hub, and a printer.

26. The non-transitory storage medium of claim 9, further comprising program instructions operable when executed to provide a schema manager service associated with the alert notification manager on the processor-controlled device, the schema manager service operable to provide a faç

ade over the repository to allow a user to add, delete, and update a plurality of agent schema objects.

17. A system for alert notification, comprising:

an alert notification manager residing on a processor-controlled device; and

a database operable to store information received from the alert notification manager;

wherein the alert notification manager is configured to;

identify an alert notification agent monitoring a managed object associated with an agent device;

use a discovery process to query an agent metadata service running on the agent device for metadata information residing on the agent, the metadata information comprising information about the managed object;

use the metadata information retrieved from the agent metadata service running on the agent device to identify a schema associated with the alert notification agent associated with the agent device;

create, on a processor-controlled manager device, a manager-side representation of an agent-side schema associated with the agent device in the database;

register to receive alert notifications from the alert notification agent; and

receive one or more Simple Object Access Protocol alert notifications from the alert notification agent, the one or more alert notifications indicating a status of the managed object.

18. The system of claim 17, wherein creating a representation of the schema in the database comprises translating the schema into a representation compatible with the alert notification manager.

19. The system of claim 17, wherein registering the alert notification manager to receive alert notifications from the alert notification agent comprises sending a request to register the alert notification manager as recipient of alert notifications regarding the managed object.

20. The system of claim 19, wherein the request comprises one or more pieces of information selected from the group consisting of alert notification manager identification information, connection parameters, security credentials, and proxy server information.

21. The system of claim 17, wherein the alert notification manager is configured to record the one or more alert notifications in an agent behavior log.

22. The system of claim 17, wherein the alert notification manager is configured to send an email notification to a user in response to the alert notification.

27. The system of claim 17, further comprising a schema manager service associated with the alert notification manager on the processor-controlled device, the schema manager service operable to provide a faç

ade over the repository to allow a user to add, delete, and update a plurality of agent schema objects.

23. A system for alert notification, comprising:

an alert notification manager residing on a processor-controlled device; and

a database operable to store information received from the alert notification manager;

wherein the alert notification manager is configured to;

use a discovery process to query an agent metadata service running on the agent device for metadata information residing on the agent, the metadata information comprising information about the managed object;

use the metadata information retrieved from the agent metadata service running on the agent device to identify an alert notification agent monitoring a managed object;

identify a schema associated with the alert notification agent monitoring;

create a representation of the schema in the database;

register to receive alert notifications from the alert notification agent; and

receive one or more Simple Object Access Protocol alert notifications from the alert notification agent, the one or more alert notifications indicating a status of the managed object, and

wherein the alert notification manager is configured to receive the one or more Simple Object Access Protocol alert notifications at predetermined intervals.

24. The system of claim 23, further comprising a management user interface residing on a management console, the management user interface operable to allow a user to configure the predetermined interval for the managed object, the predetermined interval defining a collection frequency for the alert notification agent.