Automatic analysis of voice mail content
First Claim
Patent Images
1. A method, comprising:
- receiving, by a device, an audio voice mail message;
converting, by the device, the audio voice mail message to a text message;
analyzing, by the device, the text message to identify;
information identifying a topic of the audio voice mail message, andinformation identifying a context of the audio voice mail message;
extracting, by the device and from the text message, the information identifying the topic of the audio voice mail message and the information identifying the context of the audio voice mail message;
providing, by the device and to a user device, the audio voice mail message, the text message, the extracted information identifying the topic of the audio voice mail message, and the extracted information identifying the context of the audio voice mail message; and
receiving, by the device, a reply to the audio voice mail message, the reply including the extracted information identifying the topic of the audio voice mail message and the extracted information identifying the context of the audio voice mail message.
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Abstract
A device receives an audio voice mail message, converts the audio voice mail message to a text voice mail message, analyzes the text voice mail message for voice mail information, and provides the voice mail information associated with the audio voice mail message to enable review of the voice mail information.
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Citations
25 Claims
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1. A method, comprising:
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receiving, by a device, an audio voice mail message; converting, by the device, the audio voice mail message to a text message; analyzing, by the device, the text message to identify; information identifying a topic of the audio voice mail message, and information identifying a context of the audio voice mail message; extracting, by the device and from the text message, the information identifying the topic of the audio voice mail message and the information identifying the context of the audio voice mail message; providing, by the device and to a user device, the audio voice mail message, the text message, the extracted information identifying the topic of the audio voice mail message, and the extracted information identifying the context of the audio voice mail message; and receiving, by the device, a reply to the audio voice mail message, the reply including the extracted information identifying the topic of the audio voice mail message and the extracted information identifying the context of the audio voice mail message. - View Dependent Claims (2, 3, 4)
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5. A method, comprising:
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receiving, by a first device, voice mail information extracted from an audio voice mail message from a second device, the voice mail information including topical information and contextual information associated with a content of the audio voice mail message; determining, by the first device, a delivery technique for the voice mail information based on one or more user preferences of a user; providing, by the first device, the voice mail information to a third device, of a plurality of third devices associated with the user, based on the determined delivery technique; receiving, by the first device and from the third device, a selection of the audio voice mail message based on the voice mail information; receiving, by the first device and from the third device, a reply to the selected audio voice mail message, the reply including the topical information and the contextual information included in the voice mail information; and transmitting, by the first device, the reply, including the topical information and the contextual information to the second device. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12)
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13. A system, comprising:
one or more devices to; receive an audio voice mail message, convert the audio voice mail message to a text message, extract voice mail information from the text message, provide the voice mail information, associated with the audio voice mail message, to enable review of the voice mail information by a user, receive, from the user, a selection of the audio voice mail message based on the voice mail information, and receive, from the user, a reply to the selected audio voice mail message, the reply including the voice mail information. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system, comprising:
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one or more processors; and a memory to store one or more instructions which, when executed by the one or more processors, cause the one or more processors to; receive an audio voice mail message; convert the audio voice mail message to a text message; analyze the text message to identify; information identifying a topic of the audio voice mail message, and information identifying a context of the audio voice mail message; extract, from the text message, the information a identifying the topic of the audio voice mail message and the information a identifying the context of the audio voice mail message; provide, to a device associated with a user, the audio voice mail message, the text message, the extracted information identifying the topic of the audio voice mail message, and the extracted information identifying the context of the audio voice mail message; receive, from the device associated with the user, a response to the audio voice mail message, the response including the audio voice mail message, the text message, the extracted information identifying the topic of the audio voice mail message, and the extracted information identifying the context of the audio voice mail message.
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Specification