Architecture for presence based transaction tracking across multiple devices and clients

• US 8,239,517 B1
• Filed: 12/17/2003
• Issued: 08/07/2012
• Est. Priority Date: 12/17/2003
• Status: Expired due to Fees

• Current Assignee: Sound View Innovations, LLC (Sound View Innovation Holdings, LLC)
• Original Assignee: Alcatel-Lucent SA (Nokia Corporation)
• Inventors: Jachner, Jack, Ozugur, Timucin, Mohammed, Aziz, Mehta, Kirit
• Primary Examiner(s): Goodchild, William
• Application Number:
  US10/738,619
• Time in Patent Office: 3,156 Days
• Field of Search: 709/224
• US Class Current: 709/224
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

A presence-based transaction tracking method and system for communicating transaction information over a data network in which a sensing device in a host network associated with a transaction publishes presence information associated with a sensed transaction state to a server. A watcher subscribes to the server for receiving the presence information in which a middleware application can enable a watcher access across disparate client messaging systems.

Claims

1. A method for communicating transaction information associated with a transaction to a communication device, comprising:

sensing a real-time state of said transaction, said transaction being carried out between separate entities that involves the exchange of a physical item of value;

publishing presence information containing said sensed real-time state of said transaction to a presence server that maintains additional presence information regarding the availability of users;

subscribing, by said communication device, to said presence server as a watcher of said transaction to receive said presence information, said communication device being associated with a user involved in said transaction; and

providing said presence information containing said sensed real-time state of said transaction from said presence server to said communication device.

2. The method of claim 1 further including publishing said presence information by means of a first messaging system using a first protocol;

and

translating said presence information received at said server to a protocol recognizable to other messaging systems which are conventionally incompatible with said first messaging system.

3. The method of claim 2 further including subscribing to said server from a messaging system which is conventionally incompatible with said first messaging system.

4. The method of claim 3 determining from which messaging system a subscription is received for selecting a translation protocol.

5. The method of claim 1 further including publishing said presence information by means of a first messaging system using a first protocol;

and

translating said presence information realized by said first protocol to a second protocol used by said communication device in a second messaging system.

6. The method of claim 5, wherein said communication device is one of a telephone device, a handheld computer device, a laptop computer device and a desktop computer device.

7. The method of claim 5, wherein said communication device is incapable of receiving said presence information realized in said first protocol.

8. The method of claim 1 further including publishing said presence information by means of a first messaging system using a first protocol, wherein a received subscription is receivable from a messaging system other than said first messaging system;

and

providing information of a second protocol necessary for translating said presence information realized by said first protocol.

9. The method of claim 8 determining from which other messaging system a subscription is received from information contained in an associated subscription.

10. The method of claim 1 further including sensing at least one state of a sequence of states associated with said transaction.

11. The method of claim 1, wherein said publishing step includes publishing said presence information via SIP messaging.

12. A system for communicating transaction information over a data network, comprising:

a sensing device in a host network associated with a transaction carried out between separate entities that involves the exchange of a physical item of value for sensing a real-time transaction state of said transaction and having an output for publishing presence information containing said sensed real-time transaction state;

a presence server in said host network and having an input for receiving said published presence information, said presence server further maintaining additional presence information regarding the availability of users; and

a communication device in communication with said server and having an output for providing a subscription message to said presence server to subscribe as a watcher of said transaction to receive said presence information and an input for receiving said requested presence information containing said sensed real-time transaction state, said communication device being associated with a user involved in said transaction.

13. The system of claim 12, wherein said communication device is in a guest network, and wherein said host network communicates presence information by means of a first messaging protocol and said guest network communicates presence information by means of a second messaging protocol.

14. The system of claim 13 further including an application layer in communication between said server and said communication device for translating communication therebetween.

15. The system of claim 14, wherein said application layer received a subscribe message from said communication device by means of said second messaging protocol and translates to said first messaging protocol for forwarding to said server, said application layer further receiving said presence information from said server by means of said first messaging protocol and translates to said second messaging protocol for forwarding to said communication device.

16. The system of claim 14, wherein said application layer is realized in computer readable memory having instruction for performing said translating functionality.

17. The system of claim 13, wherein said first and second messaging protocols each include one of MSN messenger, AOL, Yahoo.

18. The system of claim 12, wherein said publishing is via SIP messaging and said subscription message is via SIP messaging.

19. A system for providing transaction tracking services to clients over a plurality of disparate client messenger systems, comprising:

a presence-based host network for receiving presence information containing a sensed real-time state of a transaction carried out between separate entities that involves the exchange of a physical item of value and for maintaining additional presence information regarding the availability of users, said presence-based host network communicating said presence information by means of a first messaging protocol; and

a service access middleware interface for interfacing between said presence-based host network and a plurality of messaging systems, each communicating by means of further messaging protocols, to provide said presence information containing said sensed real-time state of said transaction to said plurality messaging systems in a respective appropriate format for transmission to a client associated with one of said plurality of messaging systems, said client subscribing to said presence-based host network via said service access middleware interface as a watcher of said transaction to receive said presence information, said client being associated with a user involved in said transaction.

20. The system of claim 19, wherein said further messaging protocols include one of MSN messenger, AOL, Yahoo.