Method and apparatus for a processing of calls in a telecommunications system

• US 8,243,899 B2
• Filed: 08/03/2007
• Issued: 08/14/2012
• Est. Priority Date: 08/23/2006
• Status: Active Grant

• Current Assignee: Motorola Solutions, Inc.
• Original Assignee: Motorola Solutions, Inc.
• Inventors: Ramakrishnan, Ramki, Seetharam, Ananth
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US12/376,008
• Publication Number:
  US 20090310769A1
• Time in Patent Office: 1,838 Days
• Field of Search: 379/201.02, 379/88.16, 379/211.02, 379/201.01, 379/201.05, 455/414.2, 455/432.3
• US Class Current: 379/201.02
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

A method and apparatus for a processing of a call in a telecommunication system is provided. Multiple personalization policies are specified by a callee (106) for a processing of calls. Each personalization policy is based on one or more conditions. Each condition of the multiple personalization policies is evaluated (202). A set of actions then is selected based on the evaluation of the conditions, wherein each action in the set of actions corresponds to a personalization policy. A subset of the set of actions then may be presented (204) to the callee as a set of options, wherein each option corresponds to an action in the subset of the set of actions and wherein an order of the options presented may be based on an algorithms. Thereafter, an option is selected (206) from a set of options, and the call is processed based on the selected option.

Claims

1. A method of processing a call in a telecommunications system, the method comprising:

evaluating each condition of a plurality of personalization policies associated with a callee, wherein each personalization policy is based on one or more conditions and the plurality of personalization policies are specified by the callee for processing a plurality of calls;

determining a subset of a set of actions based on at least one predefined criterion, wherein the set of actions is selected based on the evaluation of each condition of the plurality of personalization policies and each action in the set of actions corresponds to a personalization policy;

presenting a set of options to the callee, wherein each option in the set of options corresponds to an action in the subset of the set of actions;

receiving a selection of an option from the callee; and

processing the call based on the selected option.

2. The method of claim 1, wherein each condition of the plurality of personalization policies is evaluated in response to the call initiated by a caller for the callee.

3. The method of claim 1, wherein the call is processed without presenting the subset of the set of options when the at least one predefined criterion is not met.

4. The method of claim 1, wherein the at least one predefined criterion comprises one or more of an inaccuracy of information required to evaluate a condition associated with the callee and a requirement that a condition of the plurality of personalization policies evaluate to true.

5. The method of claim 1, wherein the set of actions comprises one or more of an action corresponding to each condition having inaccurate information required for evaluation and an action corresponding to each condition evaluating to true.

6. The method of claim 1, further comprising, when no selection of an option is received, processing the call based on a default action, wherein the default action is specified by the callee in the plurality of personalization policies.

12. The method of claim 1, further comprising determining an order of options in the set of options corresponding to an action in the subset of the set of actions.

13. The method of claim 12, further comprising determining an order of options in the set of options based on the frequency of use of the corresponding actions in the subset of set of actions by the callee.

14. The method of claim 1, wherein presenting a set of options to the callee comprises selecting an end device of the callee.

7. An apparatus for a processing of calls in a telecommunications system, the apparatus comprising:

a personalization server, wherein the personalization server comprises;

an evaluation module, wherein the evaluation module evaluates each condition of a plurality of personalization policies associated with a callee, wherein each personalization policy is based on one or more conditions and the plurality of personalization policies are specified by the callee for processing the plurality of calls; and

a selection module, wherein the selection module selects a set of actions based on at least one predefined criterion, wherein the set of actions is selected based on the evaluation of each condition of the plurality of personalization policies, and wherein each action in the set of actions corresponds to a personalization policy; and

wherein the personalization server evaluates each condition of the plurality of personalization policies in response to a call initiated by a caller for the callee and generates a subset of the set of actions for enabling the callee to select an option from a set of options corresponding to the subset of the set of actions to process the call.

8. The apparatus of claim 7, further comprising a personalization client that presents a subset of a set of actions to the callee, wherein the subset of the set of actions is presented as a set of options to the callee.

9. The apparatus of claim 8, wherein one or more of the personalization server and the personalization client are installed on at least one end-device used by the callee.

10. The apparatus of claim 7, wherein the personalization server further comprises:

a subset module, wherein the subset module selects the subset of the set of actions based on a first algorithm; and

an order module, wherein the order module determines an order of actions in the subset of the set of actions based on a second algorithm.

11. The apparatus of claim 7, further comprising at least one contextual-information server that stores information used to evaluate the conditions of the plurality of personalization policies.