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Methods and apparatus for providing remote diagnostics to a television receiver

  • US 8,245,261 B2
  • Filed: 11/04/2009
  • Issued: 08/14/2012
  • Est. Priority Date: 11/04/2009
  • Status: Active Grant
First Claim
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1. A method of processing a customer support request by a computerized call processing system comprising a processing device, the method comprising:

  • receiving, at the computerized call processing system, a telephone call from a user;

    identifying, by the computerized call processing system, a television receiver associated with the user;

    connecting the call processing system to the identified television receiver via a communication network;

    receiving video content, at the call processing system, from the identified television receiver that is connected to the call processing system; and

    outputting the video content received from the identified television receiver to a display for presentation to an agent handling the telephone call.

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