Methods, systems, and computer-readable media for providing future job information

• US 8,249,905 B2
• Filed: 07/17/2007
• Issued: 08/21/2012
• Est. Priority Date: 07/17/2007
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property, Inc. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Primary Examiner(s): RANKINS, WILLIAM E
• Application Number:
  US11/779,087
• Publication Number:
  US 20090024431A1
• Time in Patent Office: 1,862 Days
• Field of Search: 705/7, 705/8, 705/9
• US Class Current: 705/7.14
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

Methods, systems, and computer-readable media provide for providing future job information. According to embodiments, a method for providing future job information is provided. According to the method, a number of non-dispatched jobs within a future time frame for a plurality of buckets and a plurality of turfs is determined. A numeric indicator indicating the number of non-dispatched jobs associated with at least one turf and at least one bucket is displayed.

Claims

1. A computer-implemented method for providing future job information, the method comprising computer-implemented operations for:

displaying, in a graphical user interface provided by a computer having a processor and a memory, a grid having a plurality of turfs as rows on the grid and a plurality of buckets as columns on the grid;

displaying, in the graphical user interface, a plurality of futures columns, each of the plurality of futures columns arranged under one of the columns, each of the plurality of futures columns comprising a plurality of cells, each of the plurality of cells corresponding to one of the rows;

identifying a plurality of turf-bucket pairs, each of the plurality of turf-bucket pairs comprising one of the plurality of turfs and one of the plurality of buckets;

determining, by the computer having a processor and memory, a number of non-dispatched jobs within a future time frame for each of the plurality of turf-bucket pairs; and

upon determining the number of non-dispatched jobs within the future time frame for each of the plurality of turf-bucket pairs, populating each of the plurality of cells in the graphical user interface with the number of non-dispatched lobs within the future time frame for a corresponding one of the plurality of turf-bucket pairs.

2. The computer-implemented method of claim 1, wherein the future time frame is between one day and three days, inclusive, ahead of a current day.

3. The computer-implemented method of claim 1, wherein displaying, in the graphical user interface, a plurality of futures columns comprises displaying, in the graphical user interface a plurality of additional columns, the plurality of additional columns comprising the plurality of futures columns and a plurality of other columns, the plurality of additional columns arranged under one of the columns, each of the plurality of other columns comprising a plurality of other cells, each of the plurality of other cells corresponding to one of the rows.

4. The computer-implemented method of claim 1, further comprising:

receiving, via the graphical user interface, a request for additional future job information associated with one of the plurality of cells; and

in response to receiving, via the graphical user interface, the request for additional future job information associated with one of the plurality of cells, displaying, in the graphical user interface, the additional future job information in a drop-down window dropping down from the one of the plurality of cells.

5. The computer-implemented method of claim 4, wherein receiving a request for additional job information comprises receiving a user access of the cell in the graphical user interface via an input device.

6. The computer-implemented method of claim 4, wherein additional future job information comprises for each of the non-dispatched jobs, a job identification number, a type of work to be performed on the non-dispatched job, and a duration of time with which a technician is expected to complete the non-dispatched job.

7. A system for providing future job information, comprising a memory for storing a program containing code for providing future job information;

a processor functionally coupled to the memory, the processor being responsive to computer-executable instructions contained in the program and operative to;

display, in a graphical user interface, a grid having a plurality of turfs as rows on the grid and a plurality of buckets as columns on the grid;

display, in the graphical user interface, a plurality of futures columns, each of the plurality of futures columns arranged under one of tile columns, each of the plurality of futures columns comprising a plurality of cells, each of the plurality of cells corresponding to one of the rows;

identify a plurality of turf-bucket pairs, each of the plurality of turf-bucket pairs comprising one of the plurality of turfs and one of the plurality of buckets;

determine a number of non-dispatched jobs within a future time frame for a each of the plurality of turf-bucket pairs; and

upon determining the number of non-dispatched jobs within the future time frame for each of the plurality of turf-bucket pairs, populate each of the plurality of cells in the graphical user interface with the number of non-dispatched lobs within the future time frame for a corresponding one of the plurality of turf-bucket pairs.

8. The system of claim 7, wherein the future time frame is between one day and three days, inclusive, ahead of a current day.

9. The system of claim 7, wherein display, in the graphical user interface, a plurality of futures columns comprises displaying, in the graphical user interface a plurality of additional columns, the plurality of additional columns comprising the plurality of futures columns and a plurality of other columns, the plurality of additional columns arranged under one of the columns, each of the plurality of other columns comprising a plurality of other cells, each of the plurality of other cells corresponding to one of the rows.

10. The system of claim 7, wherein the processor is further operative to:

receive, via the graphical user interface, a request for additional future job information associated with one of the plurality of cells, and

in response to receiving, via the graphical user interface, the request for additional future job information associated with one of the plurality of cells, display, in the graphical user interface, the additional future job information in a drop-down window dropping down from the one of the plurality of cells.

11. The system of claim 10, wherein additional future job information comprises for each of the non-dispatched jobs, a job identification number, a type of work to be performed on the non-dispatched job, and a duration of time with which a technician is expected to complete the non-dispatched job.

12. A computer-readable storage medium having instructions stored thereon for execution by a processor to perform a method for providing future job information, the method comprising:

displaying, in a graphical user interface provided by a computer having a processor and a memory, a grid having a plurality of turfs as rows on the grid and a plurality of buckets as columns on the grid;

displaying, in the graphical user interface, a plurality of futures columns, each of the futures columns arranged under one of the columns, each of the futures columns comprising a plurality of cells, each of the plurality of cells corresponding to one of the rows;

identifying a plurality of turf-bucket pairs, each of the turf-bucket pairs comprising, one of the plurality of turfs and one of the plurality of buckets;

determining a number of non-dispatched jobs within a future time frame for each of the plurality of turf-bucket pairs; and

upon determining the number of non-dispatched jobs within the future time frame for each of the plurality of turf-bucket pairs, populating each of the plurality of cells in the graphical user interface with the number of non-dispatched lobs within tile future time frame for a corresponding one of the plurality of turf-bucket pairs.

13. The computer-readable storage medium of claim 12, wherein the future time frame is between one day and three days, inclusive, ahead of a current day.

14. The computer-readable storage medium of claim 12, wherein displaying, in the graphical user interface, a plurality of futures columns comprises displaying, in the graphical user interface a plurality of additional columns, the plurality of additional columns comprising the plurality of futures columns and a plurality of other columns, the plurality of additional columns arranged under one of the columns, each of the plurality of other columns comprising a plurality of other cells, each of the plurality of other cells corresponding to one of the rows.

15. The computer-readable storage medium of claim 12, the method further comprising:

receiving, via the graphical user interface, a request for additional future job information associated with one of the plurality of cells; and

in response to receiving, via the graphical user interface, the request for additional future job information associated with one of the plurality of cells, displaying, in the graphical user interface, the additional future job information in a drop-down window dropping down from the one of the plurality of cells.

16. The computer-readable storage medium of claim 15, wherein receiving a request for additional job information comprises receiving a user access of the cell in the graphical user interface via an input device.

17. The computer-readable storage medium of claim 15, wherein additional future job information comprises for each of the non-dispatched jobs, a job identification number, a type of work to be performed on the non-dispatched job, and a duration of time with which a technician is expected to complete the non-dispatched job.