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Method and system for for reconstructing a session by integrating metadata and data of a session

  • US 8,255,542 B2
  • Filed: 05/20/2010
  • Issued: 08/28/2012
  • Est. Priority Date: 05/20/2010
  • Status: Active Grant
First Claim
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1. A computer-implemented method of reconstructing a session, the method comprising:

  • receiving one or more audio packets and one or more session initiation protocol (SIP) messages related to a request for assistance (RFA) session;

    recording audio data included in the audio packets;

    extracting location information from presence information within a SIP message and storing the location information in association with the audio data; and

    reconstructing the RFA session by simultaneously replaying audio data and presenting a visual representation of the location information, wherein reconstructing the RFA session comprises dynamically updating the visual representation of a location of a caller in accordance with a progress of the RFA session.

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