Method and system for for reconstructing a session by integrating metadata and data of a session

• US 8,255,542 B2
• Filed: 05/20/2010
• Issued: 08/28/2012
• Est. Priority Date: 05/20/2010
• Status: Active Grant

• Current Assignee: Nice Ltd
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: Henson, Mark Edward
• Primary Examiner(s): Wasel, Mohamed
• Application Number:
  US12/784,067
• Publication Number:
  US 20110289220A1
• Time in Patent Office: 831 Days
• Field of Search: 709/227, 709/228
• US Class Current: 709/227
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system and method for reconstructing a session. A method may include receiving audio and metadata packets related to a session. Audio data may be recorded and metadata information may be extracted from the metadata packets and stored in association with the audio data. A session may be reconstructed by simultaneously replaying the audio data and presenting a visual representation of the metadata.

Claims

1. A computer-implemented method of reconstructing a session, the method comprising:

receiving one or more audio packets and one or more session initiation protocol (SIP) messages related to a request for assistance (RFA) session;

recording audio data included in the audio packets;

extracting location information from presence information within a SIP message and storing the location information in association with the audio data; and

reconstructing the RFA session by simultaneously replaying audio data and presenting a visual representation of the location information, wherein reconstructing the RFA session comprises dynamically updating the visual representation of a location of a caller in accordance with a progress of the RFA session.

2. The method of claim 1, wherein the one or more audio packets are real time protocol (RTP) packets.

3. The method of claim 1, wherein the one or more audio packets are received from an emergency services internet protocol network (ESInet).

4. The method of claim 1, wherein the one or more audio packets are received over a first network connection and the one or more SIP messages are received over a second network connection.

5. The method of claim 1, wherein the one or more SIP messages include a presence information data format location object (PIDF-LO) and wherein presenting a visual representation of location information comprises indicating a location of a caller associated with the RFA session on a map.

6. The method of claim 1, wherein receiving the one or more audio packets and one or more SIP messages is performed in a public safety answer point (PSAP).

7. The method of claim 1, wherein storing the location information in association with the audio data is such that stored location information is correlated in time with recorded audio data.

8. A system for reconstructing a session, the system comprising:

a storage system to store audio data related to a request for assistance (RFA) session;

a controller to;

receive one or more SIP messages related to the RFA session,

extract location information from presence information within a SIP message, and

cause storage of the location information in association with the audio data; and

a computer to receive the audio data and the location information and to reconstruct the RFA session by simultaneously replaying audio data and presenting a visual representation of the location information, wherein the computer is to reconstruct the RFA session by dynamically updating the visual representation of a location of a caller in accordance with a progress of the RFA session.

9. The system of claim 8, wherein the audio data is extracted from real time protocol (RTP) packets.

10. The system of claim 8, wherein the audio data is received from an emergency services internet protocol network (ESInet).

11. The system of claim 8, wherein the audio data is received over a first network connection and the SIP messages are received over a second network connection.

12. The system of claim 8, wherein the SIP messages include a presence information data format location object (PIDF-LO) and wherein presenting a visual representation of the location information comprises indicating a location of a caller associated with the RFA session on a map.

13. The system of claim 8, wherein the storage system and controller are located in a public safety answer point (PSAP).

14. The system of claim 8, wherein the controller is to cause storage of the location information such that stored location information is correlated in time with stored audio data.