Method and system for for reconstructing a session by integrating metadata and data of a session
First Claim
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1. A computer-implemented method of reconstructing a session, the method comprising:
- receiving one or more audio packets and one or more session initiation protocol (SIP) messages related to a request for assistance (RFA) session;
recording audio data included in the audio packets;
extracting location information from presence information within a SIP message and storing the location information in association with the audio data; and
reconstructing the RFA session by simultaneously replaying audio data and presenting a visual representation of the location information, wherein reconstructing the RFA session comprises dynamically updating the visual representation of a location of a caller in accordance with a progress of the RFA session.
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Abstract
A system and method for reconstructing a session. A method may include receiving audio and metadata packets related to a session. Audio data may be recorded and metadata information may be extracted from the metadata packets and stored in association with the audio data. A session may be reconstructed by simultaneously replaying the audio data and presenting a visual representation of the metadata.
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Citations
14 Claims
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1. A computer-implemented method of reconstructing a session, the method comprising:
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receiving one or more audio packets and one or more session initiation protocol (SIP) messages related to a request for assistance (RFA) session; recording audio data included in the audio packets; extracting location information from presence information within a SIP message and storing the location information in association with the audio data; and reconstructing the RFA session by simultaneously replaying audio data and presenting a visual representation of the location information, wherein reconstructing the RFA session comprises dynamically updating the visual representation of a location of a caller in accordance with a progress of the RFA session. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for reconstructing a session, the system comprising:
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a storage system to store audio data related to a request for assistance (RFA) session; a controller to; receive one or more SIP messages related to the RFA session, extract location information from presence information within a SIP message, and cause storage of the location information in association with the audio data; and a computer to receive the audio data and the location information and to reconstruct the RFA session by simultaneously replaying audio data and presenting a visual representation of the location information, wherein the computer is to reconstruct the RFA session by dynamically updating the visual representation of a location of a caller in accordance with a progress of the RFA session. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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Specification