Application access for support users
First Claim
1. A method for implementing a support function to a support user accessing a computing system storing system data performed by at least one processer, the method including:
- receiving support user login information at a login screen of the computing system;
receiving a selection of a system user identification of a user of the computing system;
setting a support mode based on the support user identification, the set support mode indicating that a function to modify the system data is to be simulated; and
providing functionality associated with the computing system based on the user identification and the support user identification,wherein the functionality simulates the function to modify the system data without recording the modification in the computing system.
2 Assignments
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Accused Products
Abstract
One embodiment of the invention relates to a system for providing a support function in maintaining a computing system. The system includes a computer-implemented interface configured to receive a support user identification and a system user identification. The system also includes a support user implementation engine configured to set a support mode based on the support user identification and to log the support user into the computing system based on the system user identification. The system also includes one or more applications implemented by the computing system configured to perform one or more functions on the computing system in accordance with the system user identification and the support user identification.
107 Citations
24 Claims
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1. A method for implementing a support function to a support user accessing a computing system storing system data performed by at least one processer, the method including:
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receiving support user login information at a login screen of the computing system; receiving a selection of a system user identification of a user of the computing system; setting a support mode based on the support user identification, the set support mode indicating that a function to modify the system data is to be simulated; and providing functionality associated with the computing system based on the user identification and the support user identification, wherein the functionality simulates the function to modify the system data without recording the modification in the computing system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for providing a support function in maintaining a computing system storing system data, the system including at least one processor configured to execute instructions stored on a non-transitory computer readable medium, the system comprising:
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a computer-implemented interface configured to receive a support user identification and a system user identification; a support user implementation engine configured to set a support mode based on the support user identification and to log the support user into the computing system based on the system user identification, the set support mode indicating that a function to modify the system data is to be simulated; and one or more applications implemented by the computing system configured to perform one or more functions on the computing system in accordance with the system user identification and the support user identification, wherein the one or more applications are configured to simulate the function to modify the system data without recording the modification in the computing system. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system for providing a support function in maintaining a computing system storing system data, the system including at least one processor configured to execute instructions stored on a non-transitory computer readable medium, the system comprising:
a computer-implemented interface to an inventory replenishment workbench implementation system configured to receive a support user identification and a system user identification; a support user implementation engine configured to set a support mode based on the support user identification and to log the support user into the computing system using the system user identification, the set support mode indicating that a function to modify the system data is to be performed; and one or more applications implemented by the computing system configured to check whether the support mode is set and perform one or more functions on the computing system in accordance with the system user identification and the support user identification based on the determination, wherein the one or more applications are configured to simulate the function to modify the system data without recording the modification in the computing system. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
Specification