Use of three-dimensional data center to support servicing external operations

• US 8,259,099 B2
• Filed: 05/17/2007
• Issued: 09/04/2012
• Est. Priority Date: 05/17/2007
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Dillenberger, Donna N., Greenberg, Robert M., Hulber, Mark F., Osias, Michael J.
• Primary Examiner(s): HAJNIK, DANIEL F
• Application Number:
  US11/750,141
• Publication Number:
  US 20080288505A1
• Time in Patent Office: 1,937 Days
• Field of Search: None
• US Class Current: 345/419
• CPC Class Codes: H04L 41/50 Network service management, e.g. ensuring proper service fulfilment according to agreements

Abstract

A solution for supporting servicing an outsource operation(s) using a three-dimensional (3D) data center is provided. In particular, a solution is provided in which a 3D data center is created from aggregating information technology (IT) resource data received from a plurality of outsourced operation locations that may be geographically or task distributed amongst multiple IT service providers.

Claims

1. A method of servicing an outsourced operation, the method comprising:

receiving, using a computer device, a packet header and a tuple-based data payload containing information technology (IT) resource data from a plurality of outsourced operation locations, wherein the IT resource data includes elements that the outsourced operation is managing, and wherein each outsourced operation location includes a holographic enterprise interface for sending the packet header and the tuple-based data payload;

aggregating, using the computer device, the IT resource data from the plurality of outsourced operation locations, wherein the aggregated IT resource data represents the outsourced operation;

creating, using the computer device, a three-dimensional simulation of the aggregated IT resource data;

using, using the computer device, the three-dimensional simulation of a data center to remotely service the outsourced operation;

providing through the three-dimensional simulation of the data center near-real time operational capability of one of physical machines, software, and processes of the plurality of outsource operation locations; and

providing the near-real time operational capabilities of the outsource operation locations by using the IT resource information contained within each packet header and each tuple-based data payload and by using a holographic protocol architecture (HPA) to define the packet types.

2. The method of claim 1, wherein the element comprises one selected from a group consisting of:

IT storage system, a computer system, a network system, and an application.

3. The method of claim 1, wherein the aggregating further comprising monitoring one of physical machines, software, and processes of the outsourced operation.

4. The method of claim 1, wherein the outsource operation includes a plurality of IT service providers.

5. The method of claim 1, wherein the plurality of outsource operation locations are one of task distributed and geographically distributed.

6. The method of claim 1, wherein the receiving comprises one of:

checking status of one of physical machines, software, and processes of the outsourced operation;

checking a metric of the outsourced operation; and

implementing an operation of the outsourced operation.

7. The method of claim 6, wherein the status is one of utilization of a server, memory usage of a server, and number of transactions an application is supporting;

and wherein the metric is one of response time of an application, and availability measurement of an application.

8. A system for servicing an outsourced operation, the system comprising:

a computer hardware device including;

a system for receiving a packet header and a tuple-based data payload containing information technology (IT) resource data from a plurality of outsourced operation locations, wherein the IT resource data includes elements that the outsourced operation is managing, and wherein each outsourced operation location includes a holographic enterprise interface for sending the packet header and the tuple-based data payload;

a system for aggregating the IT resource data from the plurality of outsourced operation locations, wherein the aggregated IT resource data represents the outsourced operation;

a system for creating a three-dimensional simulation of the aggregated IT resource data;

a system for using the three-dimensional simulation of a data center to remotely service the outsourced operation;

a system for providing through the three-dimensional simulation of the data center near-real time operational capability of one of physical machines, software, and processes of the plurality of outsource operation locations; and

a system for providing the near-real time operational capabilities of the outsource operation locations by using the IT resource information contained within each packet header and each tuple-based data payload and by using a holographic protocol architecture (HPA) to define the packet types.

9. The system of claim 8, wherein the element comprises one selected from a group consisting of:

IT storage system, a computer system, a network system, and an application.

10. The system of claim 8, wherein the system for aggregating further comprises a system for monitoring one of physical machines, software, and processes of the outsourced operation.

11. The system of claim 8, wherein the outsource operation includes a plurality of IT service providers.

12. The system of claim 8, wherein the plurality of outsource operation locations are one of task distributed and geographically distributed.

13. The system of claim 8, wherein the system for receiving comprises one of:

a system for checking status of one of physical machines, software, and processes of the outsourced operation;

a system for checking a metric of the outsourced operation; and

a system for implementing an operation of the outsourced operation.

14. The system of claim 13, wherein the status is one of utilization of a server, memory usage of a server, and number of transactions an application is supporting;

and wherein the metric is one of response time of an application, and availability measurement of an application.

15. A computer program comprising program code stored on a computer-readable non-transitory medium, which when executed, enables a computer system to implement a method of servicing an outsourced operation, the method comprising:

receiving a packet header and a tuple-based data payload containing information technology (IT) resource data from a plurality of outsourced operation locations, wherein the IT resource data includes elements that the outsourced operation is managing, and wherein each outsourced operation location includes a holographic enterprise interface for sending the packet header and the tuple-based data payload;

aggregating the IT resource data from the plurality of outsourced operation locations, wherein the aggregated IT resource data represents the outsourced operation;

creating a three-dimensional simulation of the aggregated IT resource data;

using the three-dimensional simulation of a data center to remotely service the outsourced operation;

providing through the three-dimensional simulation of the data center near-real time operational capability of one of physical machines, software, and processes of the plurality of outsource operation locations; and

providing the near-real time operational capabilities of the outsource operation locations by using the IT resource information contained within each packet header and each tuple-based data payload and by using a holographic protocol architecture (HPA) to define the packet types.

16. A method of generating a system for servicing an outsourced operation, the method comprising:

providing a computer system operable to;

receive a packet header and a tuple-based data payload containing information technology (IT) resource data from a plurality of outsourced operation locations, wherein the IT resource data includes elements that the outsourced operation is managing, and wherein each outsourced operation location includes a holographic enterprise interface for sending the packet header and the tuple-based data payload;

aggregate the IT resource data from the plurality of outsourced operation locations, wherein the aggregated IT resource data represents the outsourced operation;

create a three-dimensional simulation of the aggregated IT resource data;

use the three-dimensional simulation of a data center to remotely service the outsourced operation;

provide through the three-dimensional simulation of the data center near-real time operational capability of one of physical machines, software, and processes of the plurality of outsource operation locations; and

provide the near-real time operational capabilities of the outsource operation locations by using the IT resource information contained within each packet header and each tuple-based data payload and by using a holographic protocol architecture (HPA) to define the packet types.