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Intelligent collection of diagnostic data for communication to diagnosis site

  • US 8,260,871 B2
  • Filed: 10/15/2008
  • Issued: 09/04/2012
  • Est. Priority Date: 10/19/2007
  • Status: Active Grant
First Claim
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1. A method of identifying diagnostic data for communication from a first site to a second site, the method comprising:

  • receiving, by a computer system at the first site, a request to create a package to be communicated from the first site to the second site;

    identifying, by the computer system, a first set of one or more incidents in response to the request, each incident corresponding to an error in a system at the first site;

    identifying, by the computer system, a second set of incidents correlated to the first set of incidents,wherein each first incident in the first set of incidents is correlated to a second incident in the second set of incidents, correlation being based upon information values stored by correlation keys in metadata associated with the incidents, anda first value stored by a correlation key in metadata associated with the first incident is the same as a second value stored by the correlation key in metadata associated with the second incident;

    determining, by the computer system, diagnostic data for the first set of incidents and the second set of incidents; and

    preparing, by the computer system, a package comprising the diagnostic data determined for the first set of incidents and the second set of incidents.

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