×

Method and system for determining root cause of problems in members of a fleet of multi-function devices

  • US 8,264,702 B2
  • Filed: 12/04/2009
  • Issued: 09/11/2012
  • Est. Priority Date: 12/04/2009
  • Status: Active Grant
First Claim
Patent Images

1. A method for determining the root cause of problems of members in a fleet of multi-function devices, comprising:

  • capturing high frequency data with respect to a state of a multi-function device associated with a multi-function device cloud in order to thereafter store said data in a database accessible by said multi-function device, by executing a program instruction in a data-processing system;

    acquiring said high frequency data in association with a configurable heartbeat and in response to at least one event with a high cadence and fine granularity, by executing a program instruction in a data-processing system; and

    periodically and frequently analyzing said high frequency data stored in association with said multi-function device cloud utilizing a distributed data mining module to rapidly determine a root cause of at least one difficult to detect problem, wherein said distributed data mining module is associated with said multi-function device cloud, by executing a program instruction in a data-processing system.

View all claims
  • 7 Assignments
Timeline View
Assignment View
    ×
    ×