System and method for amending instructions for emergency auxiliary services following an emergency services request

• US 8,265,587 B2
• Filed: 06/17/2004
• Issued: 09/11/2012
• Est. Priority Date: 06/17/2004
• Status: Active Grant

• Current Assignee: Intrado Life & Safety Incorporated
• Original Assignee: West Corporation
• Inventors: D'Evelyn, Linda Kaye, Schlein, Edward Donald, Schmidt, Peter Roy, Potter, James Lee, Marriott, Laura Anne, Marics, Monica Ann, Knudsen, Kirk R.
• Primary Examiner(s): KIM, WESLEY LEO
• Application Number:
  US10/870,385
• Publication Number:
  US 20050282518A1
• Time in Patent Office: 3,008 Days
• Field of Search: 455/404.1
• US Class Current: 455/404.1
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A system for amending implementation instructions for any number or combination of Emergency Auxiliary Services, the Emergency Auxiliary Services being effected according to the implementation instructions regarding at least one predetermined receiver after a triggering communication is placed from a subscribing communication instrument includes: (a) A change ordering means for effecting the amending. The change ordering means is exercised by a service requesting entity using the subscribing communication entity. (b) An instruction amending means coupled with the subscribing communication entity. The instruction amending means responds to the change ordering means to effect the amending.

Claims

1. A system for use by a service requester after said service requester communicates an emergency service request to an emergency service answering point;

the system comprising;

an emergency auxiliary service entity separate from said emergency service answering point that carries out implementation steps responsive to said emergency service request;

a communication entity subscribingly associated with said emergency auxiliary service;

an alerting means used by said service requester employing said communication entity for generating an indication of a need for altering said emergency service request; and

an altering means coupled with said communication entity and responding to said indication to effect said altering.

2. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 1 wherein said communication entity is a telephone coupled with a telecommunication network.

3. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 1 wherein said communication entity is a communication device coupled with an internet protocol communication network.

4. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 1 wherein said communication entity is a wireless communication device coupled with a wireless communication network.

5. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 2, 3 or 4 wherein said alerting means is a predetermined character combination entered by said service requester engaging at least one switch.

6. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 2, 3 or 4 wherein said alerting means is a voice message spoken by said service requester.

7. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 5 wherein said altering means is a human operator.

8. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 6 wherein said altering means is a human operator.

9. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 5 wherein said altering means is at least one information storing device storing a plurality of data relating to said implementation steps;

said at least one information storing device responding to said indication to alter selected data of said plurality of data.

10. A system for use by a service requester for altering implementation steps carried out by an emergency auxiliary service after said service requester communicates an emergency service request as recited in claim 6 wherein said altering means is at least one information storing device storing a plurality of data relating to said implementation steps;

said at least one information storing device responding to said indication to alter selected data of said plurality of data.

11. A method for amending instructions for emergency auxiliary services comprising:

receiving notification at an emergency auxiliary services system responsive to an emergency service request to an emergency services answering point made by a service requester;

receiving a change order; and

amending said emergency auxiliary services system'"'"'s instructions in accordance with said change order.

12. A method in accordance with claim 11 wherein receiving a change order comprises receiving a change order from said service requester.

13. A method in accordance with claim 11 wherein receiving a change order comprises receiving a change order from an entity other than said service requester.

14. A method in accordance with claim 11 wherein said change order comprises an order to cancel emergency auxiliary services and wherein amending said emergency auxiliary services system'"'"'s instructions comprises instructing the emergency auxiliary service system to cancel emergency auxiliary services.

15. A method in accordance with claim 11 wherein said change order comprises an order to opt-in to emergency auxiliary services and wherein amending said emergency auxiliary services system'"'"'s instructions comprises instructing the emergency auxiliary service system to perform emergency auxiliary services.

16. A method in accordance with claim 11 wherein receiving notification responsive to an emergency service request and receiving a change order occur approximately simultaneously.

17. A method in accordance with claim 11 wherein receiving a change order occurs subsequent to receiving notification responsive to an emergency service request.

18. A method in accordance with claim 11 wherein receiving a change order comprises receiving dual-tone, multi-frequency signals.

19. A method in accordance with claim 11 wherein receiving a change order comprises receiving verbal commands.

20. A method in accordance with claim 11 wherein said emergency auxiliary services system includes an information store that stores a plurality of data relating to said instructions;

said method further including;

altering selected data of said plurality of data responsive to amending said emergency auxiliary services system'"'"'s instructions.