Method and system for the collection of voice call statistics for a mobile device

• US 8,265,589 B2
• Filed: 10/22/2007
• Issued: 09/11/2012
• Est. Priority Date: 10/20/2006
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Blackberry Limited
• Inventors: Heit, David L., Asthana, Atul, Gisby, Douglas Michael
• Primary Examiner(s): Gary, Erika
• Assistant Examiner(s): TRAN, MONG-THUY THI
• Application Number:
  US11/876,168
• Publication Number:
  US 20080214143A1
• Time in Patent Office: 1,786 Days
• Field of Search: 455/426.2, 455/67.1, 455/423, 455/426, 455/435.1, 455/436, 455/406, 455/405, 455/412.1, 455/414.1, 455/432.3, 455/456.6, 455/461, 455/67.11, 379/355.02
• US Class Current: 455/405
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports
• CPC Class Codes: H04W 88/02 Terminal devices

Abstract

A method and system for collecting and tracking statistics of a mobile device having the steps of: adding a call statistics server at an enterprise, the call statistics server adapted to receive call statistics information from one or more mobile devices or adapted to gather call statistics information directly through monitoring call setup, throughput and disconnection traffic; and providing call statistics information to a recipient. The mobile device can then obtain and display the call statistics.

Claims

1. A method on a multi-mode mobile device for collecting and tracking call statistics of said mobile device that is adapted to communicate voice and data, with one or more networks having multiple radio technologies, said method comprising the steps of:

reporting to a call statistics server one or more call reporting messages for each call for compilation at said call statistics server to produce call statistics, each of said call reporting messages including at least one of;

duration of a call, data throughput, network used, networks the call was transferred to, time of the call transfer, and destination phone number;

requesting call statistics from said call statistics server, said call statistics including at least one of;

number of calls made to specific phone number, duration of calls, calls made using a specific network service, calls handed over across network services, calls received from a specific geographic location, missed incoming calls, calls made outside a home network, and calls rerouted to 800 service numbers versus direct dial numbers; and

updating a repository on said mobile device with said received call statistics,

wherein the mobile device provides a display to show call history, said call history being based on said call statistics stored in said repository and includes at least one of;

number of calls made from said mobile device;

duration, time, date and cost of each call;

total number of minutes and total costs of all calls made from said mobile device;

calls made to a specific phone number;

time, date, duration and cost for calls made to a specific phone number;

calls made using a specific network service;

calls handed over across network services; and

statistic enabling at least a comparison between voice service over a packet-switched wireless local area network and voice service over a circuit-switched wide area wireless network.

2. The method of claim 1, wherein said requesting step comprises:

after a call has ended, requesting statistics from said call statistics server;

receiving the statistics from the call statistics server.

3. The method of claim 2, wherein the received statistics only relate to the call that has ended.

4. The method of claim 1, wherein the call statistics further comprises at least one of:

a number of minutes of voice over wireless local area network ‘

WLAN’

as compared with the number of minutes of voice over a circuit-switched network service;

statistics for calls dropped from a WLAN and reconnected on a circuit switched network, information about circuit switched call set-ups that are re-routed to WLAN network services; and

ongoing circuit switched calls that automatically switched to WLAN network services.

5. The method of claim 1, wherein the mobile device is adapted to communicate voice and data with networks of multiple radio technologies that include at least voice service over a packet-switched wireless local area network and voice service over a circuit-switched wide area wireless network.

6. A multi-mode mobile device capable of voice and data communication and adapted to show call history, comprising:

a communications subsystem adapted to communicate with one or more networks of multiple radio technologies, said communication subsystem further adapted to communicate call reporting messages to a call statistics server, each of said call reporting messages includes at least one of;

duration of a call, data throughput, network used, networks the calls was transferred to, time of the call transfer, and designation phone number;

a repository, the repository adapted to store call statistics received from the call statistics server, said call statistics being compiled and produced by said call statistics server from said call reporting messages, said call statistics including at least one of;

number of calls made to a specific phone number, duration of calls, calls made using a specific network service, calls handed over across network services, calls received from a specific geographic location, missed incoming calls, calls made outside a home network, and calls rerouted to 800 service numbers versus direct dial numbers; and

a memory containing a program;

a processor arranged to execute said program for implementing the method of claim 1; and

a user interface, said user interface comprising a display for selectively showing call history on the mobile device, wherein said call history is based on said stored call statistics.

7. A system for collecting and providing call statistics to a multi-mode mobile device that is adapted for voice and data communication with one or more networks of multiple radio technologies, said system comprising:

a) a call statistics server, said call statistics server having;

a processor adapted to receive call reporting messages from a multi-mode mobile device that is capable of voice and data communication with one or more networks of multiple radio technologies, and is further adapted to compile and produce call statistics from said received reporting messages, and to communicate call statistics to said mobile device, each of said call reporting messages includes at least one of;

duration of a call, data throughput, network used, networks the call was transferred to, time of the call transfer, and destination phone number; and

storage, said storage adapted to store said call statistics, said call statistics including at least one of;

number of calls made to a specific phone number, duration of calls, calls made using a specific network service, calls handed over across network services, calls received from a specific geographic location, missed incoming calls, calls made outside a home network, calls rerouted to 800 service numbers versus direct dial numbers, number of minutes of voice calls over a packet-switched wireless local area network as compared with number of minutes of voice calls over a circuit-switched wide area wireless network, statistics for calls dropped from a packet-switched wireless local area network and reconnected on a circuit-switched wide area wireless network, statistics on circuit-switched call set-ups that are re-routed to a packet-switched wireless local area network, and statistics on ongoing circuit-switched calls that are automatically switched to a packet-switched wireless local area networks; and

b) the mobile device having;

a communications subsystem adapted to communicate with one or more networks of multiple radio technologies and further adapted to communicate call reporting messages to the call statistics server, each of said call reporting messages including at least one of;

duration of a call, data throughput, network used, networks the call was transferred to, time of the call transfer, and destination phone number;

a repository, the repository adapted to store call statistics received from the call statistics server, said call statistics being compiled and produced by said call statistics server from said call reporting messages, said call statistics including at least one of;

number of calls made to a specific phone number, duration of calls, calls made using a specific network service, calls handed over across network services, calls received from a specific geographic location, missed incoming calls, calls made outside a home network, and calls rerouted to 800 service numbers versus direct dial numbers; and

a user interface, said user interface comprising a display for selectively showing call history on the mobile device, wherein said call history is based on said stored call statistics;

a memory containing a program;

a processor arranged to execute said program for implementing the method of claim 1.

8. A method on a call statistics server for producing call statistics for a multi-mode mobile device that is adapted to communicate voice and data with one or more networks of multiple radio technologies, said method comprising the steps of:

receiving from said mobile device one or more call reporting messages for each call, each of said call reporting messages includes at least one of;

duration of a call, data throughput, network used, networks the call was transferred to, time of the call transfer, and destination phone number;

compiling said call reporting messages to produce call statistics, said call statistics includes at least one of;

number of calls made to a specific phone number, duration of calls, calls made using a specific network service, calls handed over across network services, calls received from a specific geographic location, missed incoming calls, calls made outside a home network, and calls rerouted to 800 service numbers versus direct dial numbers; and

storing said call statistics in a storage on said call statistics server,

wherein said call statistics further comprises at least one of;

number of minutes of voice calls over a packet-switched wireless local area network as compared with a number of minutes of voice calls over a circuit-switched wide area wireless network, statistics for calls dropped from a packet-switched wireless local area network and reconnected on a circuit-switched wide area wireless network, statistics on circuit-switched call set-ups that are re-routed to a packet-switched wireless local area network, and statistics on ongoing circuit-switched calls that are automatically switched to a packet-switched wireless local area network.

9. The method of claim 8, wherein said call statistics server sends call statistics to said mobile device when requested by said mobile device.