Methods and apparatus to display service quality to a user of a multiple mode communication device

• US 8,271,045 B2
• Filed: 01/31/2007
• Issued: 09/18/2012
• Est. Priority Date: 09/13/2006
• Status: Expired due to Fees

• Current Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Parolkar, Satish, Doradla, Anil
• Primary Examiner(s): Afshar, Kamran
• Assistant Examiner(s): LAM, DUNG LE
• Application Number:
  US11/669,710
• Publication Number:
  US 20080181211A1
• Time in Patent Office: 2,057 Days
• Field of Search: 455/566, 455/552.1, 455/448, 455/435.2, 455132-134
• US Class Current: 455/566
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]

Abstract

Methods and apparatus that relate to the display of network availability and quality of service (QoS) to a user of a multiple mode communication device are disclosed. An example method, obtains a quality of service QoS metric for a call routed through a first communication provider to a second communication provider, wherein the QoS metric represents a service quality provided by the first communication provider. Further, the representation of the QoS metric for the first communication provider is provided to a user. Additionally, the user can select a mode of communication for a communication device once the QoS metric has been established.

Claims

1. A method comprising:

measuring, at a communication device, a quality of service metric from a call registration response message for a call routed through a first communication provider to a second communication provider, wherein the quality of service metric represents a measured service quality only through the first communication provider for the call; and

displaying a representation of the quality of service metric for the first communication provider to a user at the communication device.

2. The method as defined in claim 1, further comprising a mode selector to change a mode of communication for a multiple mode communication device once the quality of service metric for the first communication provider is displayed to the user.

3. The method as defined in claim 2, wherein the communication device can be communicate as a Voice over Internet Protocol, Global System for Mobile Communication, or a combination of modes as enabled by a device to support multiple modes.

4. The method as defined in claim 1, wherein a global quality of service metric exists for a communication network comprising a plurality of network providers.

5. The method as defined in claim 1, wherein the quality of service metric is representative of call quality for a first communication network of the first communication provider network for the call routed though the plurality of network providers.

6. The method as defined in claim 1, wherein the quality of service metric represents the call quality of a multi-network environment of the first communication provider.

7. The method as defined in claim 6, wherein the multi-network environment comprises one or more of a public-switch telephone network, a Voice over Internet Protocol network, or a Global System for Mobile Communication network.

8. The method as defined in claim 1, wherein displaying the representation comprises displaying a graphical indication of the communication network of the first communication provider service quality to the user.

9. The method as defined in claim 1, wherein measuring the quality of service metric comprises performing a real-time determination of the call quality from a SIP response message sent through the network of the first communication provider.

10. The method as defined in claim 1, wherein the quality of service metric represents at least one of network availability, bandwidth, or time delay of a first network of the first communication provider.

11. The method as defined in claim 10, wherein displaying the representation comprises displaying a graphical representation of the quality of service metric.

12. The method as defined in claim 11, wherein the graphical representation of the quality of service metric is displayed as an icon on the communication device.

13. The method as defined in claim 1, further comprising removing the representation of the quality of service metric when the call registration response message expires.

14. An apparatus comprising:

a quality of service calculator to measure a quality of service metric from a call registration response message for a call routed through a first communication provider to a second communication provider, the quality of service metric to represent a measured call quality only through the first communication provider for the call; and

a quality of service displayer to display the quality of service metric for the first communication provider to a user, at least one of the quality of service calculator or the quality of service displayer being implemented using a processor.

15. The apparatus as defined in claim 14, further comprising a switch to select a mode of communication based on the quality of service metric.

16. The apparatus as defined in claim 15, wherein the switch is to select the mode based on a mode chosen by the user or to select the mode associated with the quality of service metric for the first communication provider.

17. The apparatus as defined in claim 16, wherein the quality of service calculator is to convert the quality of service metric to a graphical representation for display.

18. A tangible machine readable storage medium comprising machine accessible instructions which, when executed, cause a machine to at least:

measure a quality of service metric from a call registration response message for a call routed through a first communication provider to a second communication provider, the quality of service metric to represent a measured service quality only through the first communication provider for the call; and

display a graphical representation on a communication device for the quality of service metric of the first communication provider.

19. The machine readable storage medium as defined in claim 18, wherein the instructions further change a mode of communication of the communication device when the quality of service metric has been established.

20. The machine readable storage medium as defined in claim 18, wherein the machine accessible instructions, when executed, further cause the communication device to display the quality of service metric to the user, wherein the call may route to a plurality of provider networks.

21. The machine readable storage medium as defined in claim 18, wherein the machine accessible instructions, when executed, further cause the machine to convert the quality of service metric to the graphical representation.

22. The machine readable storage medium as defined in claim 18, wherein the machine accessible instructions, when executed, further cause the machine to select a mode of communication for the communication device as determined from the quality of service metric.

23. The machine readable storage medium as defined in claim 18, wherein the machine accessible instructions, when executed, further cause the machine to remove the representation of the quality of service metric when the call registration response message expires.