System and method for security monitoring and response delivery

• US 8,275,096 B2
• Filed: 05/30/2007
• Issued: 09/25/2012
• Est. Priority Date: 05/30/2006
• Status: Active Grant

• Current Assignee: Neece, Roger Neil
• Original Assignee: Neece, Roger Neil
• Inventors: Neece, Roger Neil
• Primary Examiner(s): Briney, III, Walter F
• Assistant Examiner(s): SHARIFZADEH, IBRAHAM KALEL
• Application Number:
  US11/806,205
• Publication Number:
  US 20070280462A1
• Time in Patent Office: 1,945 Days
• Field of Search: 379 37- 51
• US Class Current: 379/38
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/5125 with remote located operators
• CPC Class Codes: H04M 3/5233 Operator skill based call distribution

Abstract

A system and method of security monitoring and response delivery for a user having a user'"'"'s device by a monitoring service whose services include monitoring the user upon request. The method includes maintaining a user profile for each user in a user database, maintaining response provider information in a response provider database in which response providers are predetermined and include providers of at least one of assistance and emergency services which are selected from among public, private, commercial and non-commercial providers; receiving a transmission of a request for monitoring from a user sent via the user'"'"'s device over the communication system; and commencing monitoring of the user via the user'"'"'s device using advanced decision making and analysis tools employing higher logic.

Claims

1. A method of security monitoring and response delivery for a user having a user'"'"'s device which at least transmits and may additionally receive information, by a monitoring service whose services include monitoring the user upon request, using a communication system accessible by the user'"'"'s device and the monitoring system, the method comprising the steps of:

a. maintaining a user profile for each user in a user database that is not resident on the user'"'"'s device;

b. maintaining response provider information in a response provider database in which response providers are predetermined and include providers of at least one of assistance and emergency services which are selected from among public, private, commercial and non-commercial providers;

c. receiving a transmission of a request for monitoring from a user sent via the user'"'"'s device over the communication system;

d. commencing monitoring of the user via the user'"'"'s device including;

i. capturing at least one of data transmitted and signals generated by the user'"'"'s device to provide at least one of captured data and signals;

ii. using advanced decision science techniques that utilize logic higher than dual binary logic to make decisions concerning best methods to employ to analyze the captured data and signals;

iii. analyzing the captured data and signals employing advanced analysis techniques that utilize more than dual binary logic to provide captured data and signals analysis results;

iv. making decisions concerning best methods to use to monitor the user selected from among at least one of human and automated monitoring methods employing advanced decision science techniques that utilize logic higher than dual binary logic; and

v. storing in a records database at least one of (a) the data transmitted and signals generated by the user'"'"'s device and (b) the captured data and signals analysis results;

e. transmitting over the communication system at least one of (i) at least one of information and an alert to the user'"'"'s device and (ii) a request for services to at least one response provider selected based on advanced decision science techniques and the captured data and signal analysis results, with or without receiving one of a trigger, a response, and an action physically initiated by the user;

f. continuing monitoring of the user via the user'"'"'s device and monitoring of the at least one response provider via a response provider'"'"'s device over said communication system to receive from the at least one response provider at least one of an acknowledgement of the request for services, a confirmation of a dispatch of personnel to the user, and a confirmation of delivery of services to the user;

g. interactively facilitating satisfaction of the request for services including sharing information; and

h. recording in the records database at least one of satisfaction status of the request for services and data transmitted and signals generated by at least one of the user'"'"'s device and the at least one provider'"'"'s device.

2. The method according to claim 1, wherein transmitting over the communication system in step (e) transmits at least one of information and an alert to the user'"'"'s device.

3. The method according to claim 1, wherein transmitting over said communication system at least one of information and an alert to the user'"'"'s device in step (e)(i) comprises information and alerts generated by at least one of (a) federal agencies including Federal Department of Homeland Security, Federal Emergency Management Agency, and National Weather Service (b) state public health and safety and homeland security systems, and (c) and local public health and safety and homeland security systems supplied to the monitoring service by subscription or for free as pre-event or post-event emergency or homeland security alerts, and (d) alerts and information generated by the monitoring service from its operation.

4. The method according to claim 1, wherein continuing monitoring of the user via the user'"'"'s device in step (f) further comprises transmitting information and alerts to the user'"'"'s device based on at least one of captured data and signals analysis results, indication of urgency, severity rating, and pre-event or post-event alerts.

5. The method according to claim 1, wherein interactively facilitating satisfaction of the request for services in step (g) further comprises i. granting limited access to the at least one provider to databases of the monitoring service including the user database containing the profile of the user, and the location database indicating a geospatial location of the user'"'"'s device, and ii. providing joint access to or copies of pertinent data transmitted and signals generated by the user'"'"'s device, and access to data and signals analysis results determined by the monitoring service.

6. The method according to claim 1, wherein the monitoring service is at least one of a commercial service and a non-commercial service, wherein the monitoring and response service is structured as a geographically distributed network of monitoring and response service providers that includes human service providers, available over the communication system and including the user'"'"'s device, and is not structured at a central station or location or at a number of commercial locations where monitoring and response services occur and are physically supervised, and wherein monitoring and provider services are facilitated by the monitoring service through monitoring of the data transmitted and signals generated by at least one of the user and the at least one response provider.

7. The method according to claim 1, wherein the request for services is transmitted as at least one of (a) a request for services transmitted by the monitoring service to selected commercial service providers based on information in the response provider database and (b) an opportunity for self-initiation of assistance is transmitted by the monitoring service to selected non-commercial volunteers providers based on information in the provider database, and wherein selection is based on factors including a non-commercial or commercial provider profile, current location, rate of travel, self-determined availability, current possession of a device that enables monitoring, and existence of selected information in the user'"'"'s profile.

8. The method according to claim 7, wherein the request for services is transmitted as an opportunity for self-initiation of assistance by the monitoring service to at least one selected non-commercial volunteer provider based on information in the provider database, wherein delivery of emergency services or other assistance is self-initiated by the at least one selected non-commercial volunteer, wherein the at least one selected non-commercial volunteer is selected from the group consisting of users, members, subscribers, and persons who maintain an affiliation with a private, commercial or non-commercial emergency and other assistance provider, wherein the at least one selected non-commercial volunteer has established and currently maintains a profile with the monitoring service, and wherein the at least one selected non-commercial volunteer is within the appropriate local area determined by the monitoring service of the user requesting monitoring at that time when the monitoring service transmits the request for service and is not providing services as a member of a public health and safety work force at that time.

9. The method according to claim 1, wherein the monitoring service is a commercial service, wherein the request for services is transmitted by the monitoring service to a commercial service provider based on information in the provider database, and wherein the request for services results in delivery of assistance and emergency services by the commercial service provider, and is facilitated by continued monitoring by the monitoring service.

10. The method according to claim 1, wherein the request for services transmitted by the monitoring service results in delivery of services including at least one of assistance and emergency services by any service provider selected from among public and private, commercial and non-commercial service providers including volunteers, and is facilitated by continuing monitoring by the monitoring service which provides joint access to at least one of the user'"'"'s data transmitted and signals generated, data and signals analysis results, indication of urgency, and severity rating.

11. The method according to claim 1, wherein the communication system comprises at least one of a wireless communication network, Internet, cable, and PSTN, and wherein the user'"'"'s device is selected from among a common wireless communication device, an Internet-enabled PC, and any other device having communication capability over said communication system and having at least one of a microphone and a camera.

12. The method according to claim 11, wherein the user database is housed in a storage device which is resident in at least one of the wireless communication network, the wireless Internet, the PSTN, cable or other wired Internet service providers, the Internet at a specific Internet address, and at a service provider selected from among at least one of a monitoring provider and an response provider, and wherein each user profile comprises information related to at least one of contact, medical, time, billing, call tracking, and geospatial location.

13. The method according to claim 1, wherein the request for monitoring from a user sent via the user'"'"'s device over the communication system further comprises one of a 911 request, an E911 request, and another public assistance request.

14. A method of security monitoring and response delivery for a user having a user'"'"'s device which at least transmits and may additionally receive information, by a monitoring service whose services include monitoring the user upon request, using a communication system accessible by the user'"'"'s device and the monitoring system, the method comprising the steps of:

a. maintaining a user profile for each user in a user database that is not resident on the user'"'"'s device;

b. maintaining response provider information in a response provider database in which response providers are predetermined and include providers of at least one of assistance and emergency services which are selected from among public, private, commercial and non-commercial providers;

c. receiving a transmission of a request for monitoring from a user sent via the user'"'"'s device over the communication system; and

d. commencing monitoring of the user via the user'"'"'s device including;

i. identifying at least one of the user and the user'"'"'s device;

ii. capturing at least one of the data transmitted and the signals generated by the user'"'"'s device to provide captured data and signals;

iii. accessing the user profile for the user identified;

iv. maintaining a location database of the locations of the user'"'"'s device over time;

v. using advanced decision science techniques that utilize logic higher than dual binary logic to make decisions concerning best methods to employ to analyze the captured data and signals including accessing or maintaining an alert database of alerts issued by at least one of federal, state, and local entities regarding at least one of public health and safety, weather and homeland security;

vi. analyzing the captured data and signals and the alert database employing advanced analysis techniques that utilize more than dual binary logic to provide captured data and signals analysis results, by;

(a) maintaining a signature database of pre-determined signatures of human speech, visual, and event signatures whose presence in at least one of the data transmitted and the signals generated by the user'"'"'s device are subjects for analysis; and

(b) determining whether or not the pre-determined signatures are present by;

(1) using advanced decision science techniques that utilize more than dual state binary logic to make decisions concerning best methods to employ to analyze the captured data and signals and provide captured data and signal analysis results that determine whether or not the pre-determined signatures are present,

(2) analyzing the captured data and signals employing advanced automated analysis techniques that utilize more than dual state binary logic to provide captured data and signal analysis results that determine whether or not the pre-determined signatures are present and perform further analysis and interpretation functions,

(3) making decisions concerning best methods to use to monitor the user selected from among at least one of human and automated monitoring methods employing advanced decision science techniques that utilize logic higher than dual binary logic, and

(4) storing in a records database at least one of (a) the data transmitted and signals generated by the user'"'"'s device and (b) the captured data and signals analysis results;

vii. maintaining a results database of the captured data and signals analysis results; and

viii. determining an indication of urgency for a required response by applying operations research and management science analysis and decision science support tools to information including the captured data and signals analysis results, the alerts, the location data, and information from other databases, and calculating a severity rating based on occurrence and number of the pre-determined signatures included in the captured data and signals, and internal measures produced by the monitoring system in the course of the captured data and signals analysis.

15. The method according to claim 14, wherein the signature database contains pre-determined signatures unique to the user including signatures established by at least one of biometric analysis of the user, voice recognition of the user, and another signature personal to the user, and event signatures attributed to or correlated with certain physical events including firing of weapons and sirens from public health and safety emergency response vehicles.

16. The method according to claim 14, further comprising the step of:

e. transmitting over the communication system at least one of (1) at least one of information and an alert to the user'"'"'s device and (2) a request for services to at least one response provider selected based on advanced decision science techniques and the captured data and signal analysis results, with or without receiving one of a trigger, a response, and an action physically initiated by the user,

wherein transmitting the request for services to at least one provider in step (e) comprises;

(i.) selecting the at least one provider from the provider database based on data and signal analysis results, indication of urgency, and severity rating;

(ii.) accessing contact information including internet address, telephone number, and facsimile number for respective ones of the at least one provider; and

(iii.) transmitting the request for services to the at least one provider.

17. The method according to claim 16, wherein transmitting the request for services to at least one provider in step (e) further comprises:

(iv.) granting limited access to the at least one provider to databases of the monitoring service including the user database containing the profile of the user, and the location database indicating a geospatial location of the user'"'"'s device; and

(v.) providing joint access to or copies of pertinent data transmitted and signals generated by the user'"'"'s device, and access to data and signal analysis results determined by the monitoring service.

18. A method of pro bono security monitoring and response delivery for a pro bono user having a user'"'"'s device which at least transmits and may additionally receive information, by a monitoring service whose services include monitoring the user upon request, using a communication system accessible by the user'"'"'s device and the monitoring system, the method comprising the steps of:

a. maintaining a user profile for each pro bono user in a pro bono user database that is not resident on the user'"'"'s device;

b. maintaining response provider information in a response provider database in which response providers are predetermined and include providers of at least one of assistance and emergency services which are selected from among public providers and private non-commercial volunteer providers;

c. receiving a transmission of a request for monitoring from a pro bono user sent via the user'"'"'s device over the communication system or pro bono generating such a request for response by the monitoring system itself with or without receiving a request for response from the user;

d. attempting to commence monitoring utilizing an appropriate volunteer human monitor, and commencing monitoring of the user via the user'"'"'s device if an appropriate volunteer human monitor is available including;

i. capturing at least one of data transmitted and signals generated by the user'"'"'s device to provide captured data and signals,

ii. using advanced decision science techniques that utilize logic higher than dual binary logic to make decisions concerning best methods to employ to analyze the captured data and signals,

iii. analyzing the captured data and signals employing advanced analysis techniques that utilize more than dual binary logic to provide captured data and signals analysis results, and

iv. storing in a records database at least one of (A) the data transmitted and signals generated by the user'"'"'s device and (B) the captured data and signals analysis results;

e. transmitting over the communication system at least one of (i.) at least one of information and an alert to the user'"'"'s device and (ii.) a request for response to at least one response provider selected based on advanced decision science techniques and the captured data and signal analysis results, with or without receiving one of a trigger, a response, and an action physically initiated by the pro bono user;

f. continuing monitoring of the pro bono user via the user'"'"'s device and monitoring of the at least one response provider via a response provider'"'"'s device over said communication system to receive from the at least one response provider at least one of an acknowledgement of the request for services, a confirmation of a dispatch of personnel to the pro bono user, and a confirmation of delivery of services to the pro bono user;

g. interactively facilitating satisfaction of the request for services including sharing information; and

h. recording in the records database at least one of (i.) satisfaction status of the request for services and (ii.) data transmitted and signals generated by at least one of the user'"'"'s device and the at least one provider'"'"'s device.

19. A system for security monitoring and response delivery for a user having a user'"'"'s device which at least transmits and may additionally receive information, by a monitoring and response service whose services include monitoring the user upon request, using a communication system accessible by the user'"'"'s device and the monitoring system, the system comprising:

a. a user database that is not resident on the user'"'"'s device for maintaining a user profile for each user;

b. a response provider database for maintaining response provider information in which response providers are predetermined and include providers of at least one of assistance and emergency services which are selected from among public, private, commercial and non-commercial pro bono volunteer response providers;

c. means for transmitting a request for monitoring from a user over the communication system to the monitoring and response service which is the user'"'"'s device;

d. means for monitoring of the user via the user'"'"'s device commenced by the monitoring and response service in response to the request for monitoring, the monitoring and response service including;

i. capturing at least one of data transmitted and signals generated by the user'"'"'s device to provide captured data and signals,

ii. using advanced decision science techniques that utilize logic higher than dual binary logic to make decisions concerning best methods to employ to analyze the captured data and signals,

iii. analyzing the captured data and signals employing advanced analysis techniques that utilize logic higher than dual binary logic to provide captured data and signals analysis results,

iv. making decisions concerning best methods to use to monitor the user selected from among at least one of human and automated monitoring methods employing advanced decision science techniques that utilize logic higher than dual binary logic, and

v. storing in a records database at least one of (A) the data transmitted and signals generated by the user'"'"'s device and (B) the captured data and signals analysis results;

e. means for transmitting by the monitoring and response service at least one of (i.) at least one of information and an alert to the user'"'"'s device and (ii.) a request for response to at least one response provider selected based on advanced decision science techniques and the captured data and signal analysis results, with or without receiving one of a trigger, a response, and an action physically initiated by the user;

f. means for continued monitoring of the user via the user'"'"'s device and monitoring of the at least one response provider via a response provider'"'"'s device over the communication system to receive from the at least one response provider at least one of an acknowledgement of the request for services, a confirmation of a dispatch of personnel to the user, and a confirmation of delivery of services to the user;

g. means for interactively facilitating satisfaction of the request for services including sharing information; and

h. a records database for recording at least one of (i.) satisfaction status of the request for services and (ii.) data transmitted and signals generated by at least one of the user'"'"'s device and the at least one provider'"'"'s device.

20. The system according to claim 19, wherein said means for transmitting transmits at least one of information and an alert to the user'"'"'s device.

21. The system according to claim 19, wherein the means for monitoring and responding is a monitoring and response service which is at least one of a commercial service and a non-commercial service, which is structured as a geographically distributed network of monitoring and response service providers that includes human monitors and responders operating individually or in small groups from locations including at least one of the monitoring and response service providers'"'"' homes, vehicles, or other locations, which locations are not provided by the monitoring and response service, and being remotely supervised, and which is available over the communication system and includes the user'"'"'s device, and wherein the means for monitoring and response s not structured at a central station or location or at a number of commercial locations where monitoring and response services are dispatched or occur and are locally physically supervised.