System for concurrent optimization of business economics and customer value satisfaction
First Claim
1. A method for concurrent enhancement of value in a transaction between at least two entities, comprising:
- a. (1) dynamically receiving input defining multiple customers'"'"' needs and preferences with respect to a product offering of a business, (2) determining the customers'"'"' preferences with respect to at least one product offering of the business; and
(3) storing the determined customer preferences in a structured manner in a computer accessible database, wherein steps (1)-(3) are performed using a Customer Engine module;
b. creating, by a computer processor, executing stored program instructions configuring the processor as a module, termed a Value Option Creator module, Value Option Frameworks, and formulating corresponding multiple types of value options for said business that can be offered to customers while enhancing the business'"'"'s operations, in consideration of said determined customer preferences;
c. receiving from customers inputs representing purchase selections of value options;
d. on a computer processor, executing stored program instructions configuring the processor as a module, termed an Event Optimizer module, monitoring business operational information and executing event algorithms related to the types of value options which customers have purchased, the Event Optimizer module further invoking pre-designed protocols on occurrences of predetermined events associated with said option types;
e. dynamically integrating said preferences with the economics of said business using said Event Optimizer module; and
f. concluding a sale of the product, whereby concluding the sale thereby enhances both the customer'"'"'s purchase utilities expressed in said preferences and the business'"'"'s profitability with respect to its sales.
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Abstract
A method of dynamically formulating value options that maximize customer satisfaction and company profitability includes identifying a set of demand segments for a company, each demand segment having a satisfaction value. The method further includes identifying a set of demand options falling under each of the demand segments for each product offered by the company, each demand option having a preference value. Whenever a customer demands a product, the method further includes interacting with the customer in a structured manner to determine advanced and ongoing preferences of the customer for the product. The method further includes setting the preference value of each demand option based on the advanced and ongoing preferences of the customer for the product demanded by the customer. The method further includes formulating a set of value options that satisfy the customer demand. Each value option has a set of demand options and a customer satisfaction value based on an aggregate of individual satisfaction values for the demand segments and the company profitability in satisfying the demand options in the value option. The satisfaction value of each demand segment is based on the preference values of the demand options satisfied within the demand segment.
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Citations
19 Claims
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1. A method for concurrent enhancement of value in a transaction between at least two entities, comprising:
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a. (1) dynamically receiving input defining multiple customers'"'"' needs and preferences with respect to a product offering of a business, (2) determining the customers'"'"' preferences with respect to at least one product offering of the business; and
(3) storing the determined customer preferences in a structured manner in a computer accessible database, wherein steps (1)-(3) are performed using a Customer Engine module;b. creating, by a computer processor, executing stored program instructions configuring the processor as a module, termed a Value Option Creator module, Value Option Frameworks, and formulating corresponding multiple types of value options for said business that can be offered to customers while enhancing the business'"'"'s operations, in consideration of said determined customer preferences; c. receiving from customers inputs representing purchase selections of value options; d. on a computer processor, executing stored program instructions configuring the processor as a module, termed an Event Optimizer module, monitoring business operational information and executing event algorithms related to the types of value options which customers have purchased, the Event Optimizer module further invoking pre-designed protocols on occurrences of predetermined events associated with said option types; e. dynamically integrating said preferences with the economics of said business using said Event Optimizer module; and f. concluding a sale of the product, whereby concluding the sale thereby enhances both the customer'"'"'s purchase utilities expressed in said preferences and the business'"'"'s profitability with respect to its sales. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A system for concurrent enhancement of value in a transaction between a business entity and customers of the business entity, comprising:
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at least one memory storing program instructions; one or more processors configured to execute said program instructions, said one or more processors configured to; a. (1) dynamically receive input defining multiple customers'"'"' needs and preferences with respect to a product offering of a business, (2) determine the customers'"'"' preferences with respect to at least one product offering of the business; and
(3) store the determined customer preferences in a structured manner in a computer accessible database;b. create Value Option Frameworks and formulate corresponding multiple types of value options for said business that can be offered to customers while enhancing the business'"'"'s operations, in consideration of said determined customer preferences; c. receive from customers inputs representing purchase selections of value options; d. monitor business operational information, execute event algorithms related to the types of value options which customers have purchased, and invoke pre-designed protocols on occurrences of predetermined events associated with said option types; e. dynamically integrate said preferences with the economics of said business using; and f. conclude a sale of the product, whereby concluding the sale thereby enhances both the customer'"'"'s purchase utilities expressed in said preferences and the business'"'"'s profitability with respect to its sales. - View Dependent Claims (19)
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Specification