Recording in a distributed environment

• US 8,280,011 B2
• Filed: 12/08/2006
• Issued: 10/02/2012
• Est. Priority Date: 12/08/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Calahan, Marc, Coleman, Mark Edmund
• Primary Examiner(s): Patel, Hemant
• Application Number:
  US11/608,350
• Publication Number:
  US 20080137820A1
• Time in Patent Office: 2,125 Days
• Field of Search: 348 1401- 1416, 370259-271, 370351-356, 379 37- 51, 379 671- 8828, 379/201.01, 379 3201- 52, 379 9301- 9304, 379/112.01, 379133-134, 379/142.01, 379/202.01, 379/207.01, 379/211.01, 704270-278, 709201-207, 709217-248, 4554121-417, 455/426.1, 455/426.2, 4555501-560
• US Class Current: 379/35
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/123 where the packet-switched network is an Internet Protocol Multimedia System-type network
• CPC Class Codes: H04Q 11/045 Selection or connection testing arrangements
• CPC Class Codes: H04Q 3/0025 Provisions for signalling
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/0087 Network testing or monitoring arrangements

Abstract

Included are embodiments for recording data from a communication. A least one embodiment includes a system for recording data from a communication that includes a controller component and a gateway component passively coupled to a switching component. In at least one embodiment the gateway component configured to receive at least a portion of the control data, the gateway component further configured to receive media data associated with the with the communication.

Claims

1. A system for recording data from a communication, comprising:

a controller component configured to receive control data associated with a communication between a first communications device and a second communications device;

a switching component including a first receive port, a second receive port, a first transmit port and a second transmit port, the switching component configured to receive media data associated with the communication via the first receive port, the switching component further configured to send the received media data to the second receive port via the first transmit port, the switching component further comprising the second transmit port, wherein the first transmit port and the second receive port are coupled via a connection line; and

a gateway component passively coupled to the connection line, the gateway component configured to receive at least a portion of the control data, the gateway component further configured to receive media data associated with the communication,

wherein the coupling of the gateway component and the connection line is a non-terminating point.

2. The system of claim 1, wherein the gateway component is further configured to send at least a portion of the media data to a recorder.

3. The system of claim 1, wherein the gateway component is coupled to a wide area network, wherein the gateway component is configured to send at least a portion of the media data to at least one recorder via the wide area network.

4. The system of claim 1, wherein the gateway component is coupled to a Wide Area Network, wherein the gateway component is configured to send at least a portion of the control data to at least one recorder via the Wide Area Network.

5. The system of claim 1, wherein the controller component is configured to receive control data via a Signaling System 7 (SS7) protocol.

6. The system of claim 1, wherein the media data is configured for communication in a Time Division Multiplexing (TDM) environment.

7. The system of claim 1, wherein the media data is configured for communication in an Internet Protocol environment.

8. The system of claim 1, further comprising at least one recorder configured to receive at least a portion of the media data, wherein the at least one recorder is coupled to the gateway component via wide area network.

9. A system for recording data from a communication, comprising:

a controller component configured to receive control data associated with a communication between a first communications device and a second communications device;

a switching component including a first receive port, a second receive port, a first transmit port and a second transmit port, the switching component configured to receive media data associated with the communication and send the received media data to the first receive port via the first transmit port, wherein the first transmit port and the first receive port are coupled via a connection line; and

a gateway component passively coupled to the switching component at the connection line, the gateway component configured to receive at least a portion of the control data, the gateway component further configured to receive media data associated with the communication.

10. The system of claim 9, further comprising a switching component configured to receive the media data via a first receive port, the switching component further configured to send the received media data to a second receive port via the first transmit port, the switching component further comprising the second transmit port, wherein the first transmit port and the second receive port are coupled via a connection line.

11. The system of claim 10, wherein the gateway component is coupled to the switching component via the connection line.

12. The system of claim 9, wherein the control data is received via a Signaling System 7 (SS7) protocol.

13. The system of claim 9, further comprising a recorder coupled to the gateway component, the recorder configured to receive at least a portion of the media data.

14. The system of claim 9, wherein the media data is configured for communication in a Time Division Multiplexing (TDM) environment.

15. The system of claim 9, wherein the media data is configured for communication in an Internet Protocol (IP) environment.

16. The system of claim 9, wherein at least a portion of the media data is sent to a recorder controller, the recorder controller configured to determine a recorder for recording the media data.

17. A system for recording data from a communication, comprising:

controller logic configured to receive control data associated with a communication;

switching logic executing at a switching component that includes a first receive port, a second receive port, a first transmit port and a second transmit port, the switching component configured to receive media data associated with the communication and send the received media data to the first receive port via the first transmit port, wherein the first transmit port and the first receive port are coupled via a connection line; and

gateway logic passively coupled to the switching component at the connection line, the gateway component configured to receive media data associated with the communication.

18. The system of claim 17, further comprising switching logic configured to receive the media data via the first receive port, the switching component further configured to send the received media data to the second receive port via the first transmit port, the switching component further comprising the second transmit port, wherein the first transmit port and the second receive port are coupled via a connection line.

19. The system of claim 17, wherein the gateway logic is coupled to the switching logic via the connection line.

20. The system of claim 17, wherein the control data is received via a Signaling System 7 (SS7) protocol.

21. The system of claim 17, further comprising recording logic coupled to the gateway logic, the recording logic configured to receive at least a portion of the media data.

22. The system of claim 17, wherein the gateway component is further configured to receive at least a portion of the control data.