Providing contextual information with a voicemail message
First Claim
1. In an Internet telephony environment that includes a voicemail system configured to receive a voicemail message, a method of obtaining contextual information from a caller that is requested by a callee, the method comprising:
- in response to a client associated with the caller being transferred to the voicemail system;
accessing a voicemail account of the callee for accepting the voicemail message that that includes callee specified rules for obtaining contextual information from the caller;
obtaining a first set of contextual information from the client associated with the caller may vary depending on the capabilities of the client;
determining whether the voicemail account is configured to obtain additional contextual information; and
when the voicemail account is configured to obtain additional contextual information, obtaining the additional contextual information requested by the callee, wherein obtaining the additional contextual information requested by the callee includes accessing a service that maintains the additional contextual information on behalf of the caller.
2 Assignments
0 Petitions
Accused Products
Abstract
Aspects of the present invention are directed at obtaining contextual information with a voicemail message. In accordance with one embodiment, a method is provided that obtains additional contextual information that is not obtained automatically when a voicemail message is received. More specifically, the method includes automatically obtaining a first set of contextual information from a client associated with the caller when the caller is transferred to a voicemail system. Then a determination is made regarding whether the callee requests that additional contextual information be obtained. If the callee requests that additional contextual information be obtained, the requested information is obtained from a third-party service or by prompting the caller.
62 Citations
18 Claims
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1. In an Internet telephony environment that includes a voicemail system configured to receive a voicemail message, a method of obtaining contextual information from a caller that is requested by a callee, the method comprising:
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in response to a client associated with the caller being transferred to the voicemail system; accessing a voicemail account of the callee for accepting the voicemail message that that includes callee specified rules for obtaining contextual information from the caller; obtaining a first set of contextual information from the client associated with the caller may vary depending on the capabilities of the client; determining whether the voicemail account is configured to obtain additional contextual information; and when the voicemail account is configured to obtain additional contextual information, obtaining the additional contextual information requested by the callee, wherein obtaining the additional contextual information requested by the callee includes accessing a service that maintains the additional contextual information on behalf of the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-readable memory containing computer-readable instructions which, when executed, performs a method of providing contextual information to a callee, when the callee accesses a voicemail account, the method comprising:
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identifying the capabilities of the client associated with the callee that accesses the voicemail account that is configured to attempt to obtain contextual information that may vary based on the capabilities of the client from a caller based on callee specified rules; identifying contextual information that will be made available to the callee; and providing the contextual information to the callee. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A computer-readable memory having computer executable components for obtaining contextual information related to a voicemail message from a caller and providing the contextual information to the callee, comprising:
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a collection component for obtaining contextual information from a caller that may vary depending on the capabilities of the client associated with the caller based on callee specified rules when a voicemail message is received; a notification component that provides the contextual information obtained from the caller to a callee when the voicemail message is accessed; and an account creation component for generating a voicemail account that store rules and preferences for obtaining contextual information with a voicemail message. - View Dependent Claims (17, 18)
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Specification