Method and system for providing a camp-on service for a network service

• US 8,280,961 B2
• Filed: 02/09/2006
• Issued: 10/02/2012
• Est. Priority Date: 02/09/2006
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Shaffer, Shmuel, Patel, Labhesh, Caballero-Mccann, Denise G.
• Primary Examiner(s): Lazaro, David
• Assistant Examiner(s): MURPHY, CHARLES C
• Application Number:
  US11/352,074
• Publication Number:
  US 20070201657A1
• Time in Patent Office: 2,427 Days
• Field of Search: 709/249, 709/246, 709/240, 709/238, 709/229, 709/227, 709/245, 709/228, 709/223, 709/207, 709/206, 709/204, 709/201, 709/224, 709/217, 709/203, 379/88.12, 379/215.01, 379/210.01, 379/204.01, 379/202.01, 379/201.01, 379/198, 379/167.01, 379/406.01, 379/266.04, 379/265.11, 379/265.09, 379/265.02, 379/265.01, 379/207.02, 370/466, 370/395.2, 370/392, 370/353, 370/352, 370/338, 370/238, 719/314, 719/313
• US Class Current: 709/206
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Abstract

A method for providing a camp-on service for a network service includes detecting a request from a user for access to a network service and detecting that the network service is unavailable. The method includes subscribing the user to a camp-on service for the network service. The method includes detecting that the network service is available and notifying the user that the network service is available.

Claims

1. A method for providing a camp-on service for a network service, comprising:

detecting, at a camp-on server, a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server;

detecting, at the camp-on server, that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribing the user to a camp-on service for the network service at the camp-on server, wherein the user is automatically subscribed to the camp-on service by the camp-on server upon detecting that the network service is unavailable;

detecting, at the camp-on server, that the network service is available;

notifying each of the plurality of users from the camp-on server that the network service is available for each of the plurality of users to re-send their respective request; and

receiving a re-sent request from at least one user of the plurality of users subscribed to the camp-on service.

2. The method of claim 1:

wherein;

detecting that the network service is unavailable comprises monitoring the network service to detect the network service unavailability; and

detecting a request from a user for access to a network service comprises intercepting the request; and

further comprising notifying the user that the network service is unavailable.

3. The method of claim 1, wherein subscribing the user to a camp-on service comprises receiving a request from the user for access to a network service after detecting that the network service is unavailable.

4. The method of claim 1, wherein:

detecting that the network service is unavailable comprises detecting that the request from the user for access to a network service was not granted; and

subscribing the user to a camp-on service comprises automatically subscribing the user to the camp-on service in response to detecting that the request from the user for access to a network service was not granted.

5. The method of claim 1:

further comprising determining a location of the user using presence information; and

wherein notifying the user that the network service is available comprises notifying the user based on the presence information.

6. The method of claim 1, wherein notifying the user that the network service is available comprises notifying the user that the network service is available via phone notification.

7. The method of claim 1, wherein notifying the user that the network service is available comprises notifying the user that the network service is available via e-mail notification.

8. The method of claim 1, wherein notifying the user that the network service is available comprises notifying the user that the network service is available via short message service (SMS) notification.

9. The method of claim 1, wherein notifying the user that the network service is available comprises notifying the user that the network service is available via instant messaging (IM) notification.

10. The method of claim 1, further comprising, upon detecting that the network service is unavailable, transmitting an error message to the endpoint of the user.

37. The method of claim 10, wherein transmitting the error message comprises transmitting an error message indicating that the user has been automatically subscribed to a camp-on service.

11. A method for providing a camp-on service for a network service, comprising:

detecting, at a camp-on server, a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server;

detecting, at the camp-on server, that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribing the user to a camp-on service for the network service at the camp-on server, wherein the user is automatically subscribed to the camp-on service by the camp-on server upon detecting that the network service is unavailable, the user is one of a plurality of users subscribed to the camp-on service to be notified from the camp-on server that the network service is available for each of the plurality of users to re-send their respective request; and

receiving a request from the user to not be subscribed to the camp-on service.

12. A system for providing a camp-on service for a network service, comprising a camp-on server, the camp-on server comprising:

an interface operable to detect a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server; and

a processor coupled to the interface and operable to;

detect that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribe the user to a camp-on service for the network service, wherein the user is automatically subscribed to the camp-on service by the processor upon detecting that the network service is unavailable; and

detect that the network service is available; and

wherein the interface is further operable to;

notify each of the plurality of users that the network service is available for each of the plurality of users to re-send their respective request; and

receive a re-sent request from at least one user of the plurality of users subscribed to the camp-on service.

13. The system of claim 12, wherein:

the processor operable to detect that the network service is unavailable comprises a processor operable to monitor the network service to detect the network service unavailability;

the interface operable to detect a request from a user for access to a network service comprises an interface operable to intercept the request; and

the processor is further operable to notify the user that the network service is unavailable.

14. The system of claim 12, wherein the processor operable to subscribe the user to a camp-on service comprises a processor operable to receive a request from the user for access to a network service after detecting that the network service is unavailable.

15. The system of claim 12, wherein the processor operable to:

detect that the network service is unavailable comprises a processor operable to detect that the request from the user for access to a network service was not granted; and

subscribe the user to a camp-on service comprises a processor operable to automatically subscribe the user to the camp-on service in response to the processor detecting that the request from the user for access to a network service was not granted.

16. The system of claim 12:

wherein the processor is further operable to determine a location of the user using presence information; and

wherein the processor operable to notify the user that the network service is available comprises a processor operable to notify the user based on the presence information.

17. The system of claim 12, wherein the processor operable to notify the user that the network service is available comprises a processor operable to notify the user that the network service is available via phone notification.

18. The system of claim 12, wherein the processor operable to notify the user that the network service is available comprises a processor operable to notify the user that the network service is available via e-mail notification.

19. The system of claim 12, wherein the processor operable to notify the user that the network service is available comprises a processor operable to notify the user that the network service is available via short message service (SMS) notification.

20. The system of claim 12, wherein the processor operable to notify the user that the network service is available comprises a processor operable to notify the user that the network service is available via instant messaging (IM) notification.

21. A system for providing a camp-on service for a network service, comprising a camp-on server, the camp-on server comprising:

an interface operable to detect a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server; and

a processor coupled to the interface and operable to;

detect that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribe the user to a camp-on service for the network service, wherein the user is automatically subscribed to the camp-on service by the processor upon detecting that the network service is unavailable, the user is one of a plurality of users subscribed to the camp-on service to be notified from the camp-on server that the network service is available for each of the plurality of users to re-send their respective request; and

wherein the interface is further operable to receive a request from the user to not be subscribed to the camp-on service.

22. A non-transitory computer readable storage medium, the computer readable storage medium comprising executable code that when executed by a processor is operable to:

detect, at a camp-on server, a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server;

detect, at the camp-on server, that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribe the user to a camp-on service for the network service at the camp-on server, wherein the user is automatically subscribed to the camp-on service by the camp-on server upon detecting that the network service is unavailable;

detect, at the camp-on server, that the network service is available;

notify each of the plurality of users from the camp-on server that the network service is available for each of the plurality of users to re-send their respective request; and

receive a re-sent request from at least one user of the plurality of users subscribed to the camp-on service.

23. The computer readable storage medium of claim 22:

wherein;

the code operable to detect that the network service is unavailable comprises code operable to monitor the network service to detect the network service unavailability; and

the code operable to detect a request from a user for access to a network service comprises code operable to intercept the request; and

further comprising code operable to notify the user that the network service is unavailable.

24. The computer readable storage medium of claim 22, wherein the code operable to subscribe the user to a camp-on service comprises code operable to receive a request from the user for access to a network service after detecting that the network service is unavailable.

25. The computer readable storage medium of claim 22, wherein the code operable to:

detect that the network service is unavailable comprises code operable to detect that the request from the user for access to a network service was not granted; and

subscribe the user to a camp-on service comprises code operable to automatically subscribe the user to the camp-on service in response to detecting that the request from the user for access to a network service was not granted.

26. The computer readable storage medium of claim 22:

further comprising code operable to determine a location of the user using presence information; and

wherein the code operable to notify the user that the network service is available comprises code operable to notify the user based on the presence information.

27. The computer readable storage medium of claim 22, wherein the code operable to notify the user that the network service is available comprises code operable to notify the user that the network service is available via phone notification.

28. The computer readable storage medium of claim 22, wherein the code operable to notify the user that the network service is available comprises code operable to notify the user that the network service is available via e-mail notification.

29. The computer readable storage medium of claim 22, wherein the code operable to notify the user that the network service is available comprises code operable to notify the user that the network service is available via short message service (SMS) notification.

30. The computer readable storage medium of claim 22, wherein the code operable to notify the user that the network service is available comprises code operable to notify the user that the network service is available via instant messaging (IM) notification.

31. A non-transitory computer readable storage medium, the computer readable storage medium comprising executable code that when executed by a processor is operable to:

detect, at a camp-on server, a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server;

detect, at the camp-on server, that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribe the user to a camp-on service for the network service at the camp-on server, wherein the user is automatically subscribed to the camp-on service by the camp-on server upon detecting that the network service is unavailable, the user is one of a plurality of users subscribed to the camp-on service to be notified from the camp-on server that the network service is available for each of the plurality of users to re-send their respective request; and

receive a request from the user to not be subscribed to the camp-on service.

32. A system for providing a camp-on service for a network service, comprising:

means for detecting, at a camp-on server, a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server;

means for detecting, at the camp-on server, that the network service is unavailable and that the plurality of requests will not be fulfilled;

means for subscribing the user to a camp-on service for the network service at the camp-on server, wherein the user is automatically subscribed to the camp-on service by the camp-on server upon detecting that the network service is unavailable;

means for detecting, at the camp-on server, that the network service is available;

means for notifying each of the plurality of users from the camp-on server that the network service is available for each of the plurality of users to re-send their respective request; and

means for receiving a re-sent request from at least one user of the plurality of users subscribed to the camp-on service.

33. A method comprising:

detecting, at a camp-on server, a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server, each request from an initial device associated with a respective user;

detecting, at the camp-on server, that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribing the user to a camp-on service for the network service at the camp-on server;

detecting, at the camp-on server, that the network service is available;

notifying each of the plurality of users from the camp-on server at a secondary device different than the initial device that the network service is available for each of the plurality of users to re-send their respective request; and

receiving a re-sent request from at least one user of the plurality of users subscribed to the camp-on service.

34. The method of claim 33, further comprising determining an identification of the secondary device from a presence server aware of a presence associated with the user.

35. A method comprising:

detecting, at a camp-on server, a plurality of requests from a plurality of users requesting access to a network service hosted by a network service server, each request from an initial communication method associated with a respective user;

detecting, at the camp-on server, that the network service is unavailable and that the plurality of requests will not be fulfilled;

subscribing the user to a camp-on service for the network service at the camp-on server;

detecting, at the camp-on server, that the network service is available;

notifying each of the plurality of users from the camp-on server via a secondary communicate method different than the initial communication method that the network service is available for each of the plurality of users to re-send their respective request; and

receiving a re-sent request from at least one user of the plurality of users subscribed to the camp-on service.

36. The method of claim 35, further comprising determining a type of communication associated with the secondary communication method from a presence server aware of a presence associated with the user.