Service communication list

• US 8,280,962 B2
• Filed: 04/08/2008
• Issued: 10/02/2012
• Est. Priority Date: 04/08/2008
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Muniz, Kelly, Roy, Heeral, Ruge, Alison, Oliver, Mark, Butt, David
• Primary Examiner(s): HOANG, HIEU T
• Application Number:
  US12/099,654
• Publication Number:
  US 20090252312A1
• Time in Patent Office: 1,638 Days
• Field of Search: 709204-207
• US Class Current: 709/206
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 1/72469 for operating the device by selecting functions from two or more displayed items, e.g. menus or icons
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2215/0188 Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs
• CPC Class Codes: H04M 3/2218 Call detail recording

Abstract

A method for displaying communication events is provided. The method includes collecting past, present, and future communication events from two or more communication services, where a communication device performs the collecting; combining the past, present, and future communication events into a communication events list, where the communication device performs the combining; and displaying the communication events list, such that past, present, and future communication events may be viewed, where the communication events list is displayed on the communication device.

Claims

1. A method for displaying communication events at a communication device, the method comprising:

communicating with a plurality of communication servers;

collecting, from a first of the plurality of communication servers, a first present communication event that is currently taking place, and a future communication event that has been scheduled to take place;

collecting, from a second of the plurality of communication servers, a past communication event that has already taken place, and a second present communication event that is currently taking place, where a communication device performs the collecting;

combining the first present communication event, and the future communication event, from the first of the plurality of communication servers, and the past communication event and the second present communication event, from the second of the plurality of communication servers, into a communication events list, where the communication device performs the combining;

displaying the communication events list, such that the past communication event, the first present communication event, the second present communication event, and the future communication event are viewed simultaneously, where the communication events list is displayed on the communication device, wherein the communication events list comprises a first link for the first present communication event configured to initiate a voice over internet protocol call and a second link for the second present communication event configured to allow a user to join a meeting, wherein communication events in the communication events list are associated graphically, where a conversation that began from a first communication service is shown as a past communication event and is indicated in the display device as being continued into a collaboration session from a second communication service currently active as a present communication event;

receiving a new communication event after the communication events list has been displayed; and

updating the communication events list with the new communication event.

2. The method as claimed in claim 1, wherein the communication events list is displayed in chronological order, and wherein the communication events include two or more of a telephone call, electronic mail message, instant message, short text message, video message, voice message, meeting, and calendar event.

3. The method as claimed in claim 1, wherein displaying the communication events list includes displaying the communication events list on a second communication device, such that past, present, and future communication events may be viewed on the second communication device.

4. The method as claimed in claim 1, wherein the communication event list includes a pathway to a communication service.

5. The method as claimed in claim 1, comprising:

scrolling through the communication events list, such that future communication events may be viewed.

6. The method as claimed in claim 1, comprising:

searching the communication events list.

7. The method as claimed in claim 1, wherein the communication device is a first communication device, and wherein the first communication service includes at least one communication service compatible with the first communication device and not compatible with a second communication device.

8. The method as claimed in claim 1, wherein each of the communication events on the communication events list includes a indication of whether the communication event was transmitted or received and an identity of the communication service associated with the communication event.

9. The method as claimed in claim 1, wherein when the future communication event becomes active or pending, the communication device provides a link for a user to join an associated meeting and display the meeting on the display device.

10. A communication device for displaying communication events, the communication system comprising:

a display device;

a processor operable to combine communication events from two or more communication services into a communication events list, where the communication events include at least one past communication event from each of the two or more communication services, at least one present communication event from each of the two or more communication services, and at least one future communication event;

wherein the communication events list is displayed on the display device, such that communication events are viewable on the display device and associated graphically, where a conversation that began from a first communication service is shown as a past communication event and is indicated in the display device as being continued into a collaboration session from a second communication service currently active as a present communication event,

wherein the processor is configured to provide a first link of the at least one past communication event configured to link to an attached document, a second link of the at least one present communication event configured to initiate a voice over internet protocol call, and a third link of the at least one future communication event configured to allow a user to join a meeting associated with the at least one future communication event and display the meeting on the display device when the at least one future communication event becomes a present communication event.

11. The communication device as claimed in claim 10, wherein the past, present, and future communication events are viewable on the display device by scrolling through the communication events list.

12. The communication device as claimed in claim 11, wherein the at least one present communication event has begun, but has not ended.

13. The communication device as claimed in claim 11, wherein the at least one future communication event has not begun.

14. The communication device as claimed in claim 10, wherein the communication events include a telephone call, electronic mail message, instant message, short text message, video message, voice message, meeting, calendar event, or any combination thereof.

15. The communication device as claimed in claim 14, wherein the communication event list includes a global record of communication from different media used in communication.

16. The communication device as claimed in claim 10, wherein the communication event list includes a textual or graphical description of each of the communication events.

17. The communication device as claimed in claim 16, wherein the textual or graphical description indicates participants of each of the communication events and possible participants of at least one of the communication events.

18. A non-transitory computer readable storage medium with instructions for generating a communication event list, the instructions including:

requesting communication events from two or more communication services;

receiving first past, present, and future communication events from a first communication service;

receiving second past and present communication events from a second communication service, wherein the present communication events include an electronic mail message that is drafted and not sent, and a calendar event;

combining the first past, present, and future communication events from the first communication service and the second past, present, and future communication events from the second communication service into a communication events list, wherein the communication events list comprises a first link for the first present communication event configured to initiate a voice over internet protocol call and a second link for the second present communication event configured to allow a user to join a meeting;

associating communication events in the communication events list graphically such that a conversation that began from a first communication service is shown as a past communication event and indicated as being continued into a collaboration session from a second communication service currently active as a present communication event;

searching the communication events list for a keyword; and

displaying the electronic mail message or the calendar event according to the keyword.

19. The computer readable storage medium of claim 18, wherein when the future communication event becomes active or pending, the communication device provides a link for a user to join an associated meeting and display the meeting on the display device.