Method and system for carrying out maintenance or service operations on machines
First Claim
1. A method for carrying out maintenance or service operations on a machine, the method comprising the following steps:
- automatically transmitting data for a maintenance or service inquiry from a computer of the machine, over a publicly accessible communications network, to a management computer;
checking with the management computer, through the computer of the machine, a status of the machine for permissible service inquiry authorization by comparing a contract status of the machine with stored license contracts; and
if the machine is authorized for the service inquiry, sending a remedy appropriate to the contract status by the management computer to the computer of the machine so that only maintenance and service operations appropriate to the contract status are activated on the machine.
1 Assignment
0 Petitions
Accused Products
Abstract
A method for carrying out maintenance or service operations on machines, includes transmitting data for a maintenance or service requirement by the computer of the machine over a publicly accessible communications network to a management computer. The management computer checks the status of the machine through the computer of the machine for permissible authorizations. The corresponding service or maintenance operations are carried out on the basis of the authorization of the machine detected by the management computer. The service or maintenance requirement can also be reported by the computer of the machine over the publicly accessible communications network to the management computer, and the management computer can create a checklist for processing the required service and maintenance measures, on the basis of at least one error message received, and can transmit it to the computer of the machine. A system is also provided for carrying out the method.
15 Citations
6 Claims
-
1. A method for carrying out maintenance or service operations on a machine, the method comprising the following steps:
-
automatically transmitting data for a maintenance or service inquiry from a computer of the machine, over a publicly accessible communications network, to a management computer; checking with the management computer, through the computer of the machine, a status of the machine for permissible service inquiry authorization by comparing a contract status of the machine with stored license contracts; and if the machine is authorized for the service inquiry, sending a remedy appropriate to the contract status by the management computer to the computer of the machine so that only maintenance and service operations appropriate to the contract status are activated on the machine. - View Dependent Claims (2, 3, 4, 5)
-
-
6. A system for carrying out maintenance or service operations on a machine, the system comprising:
-
a management computer remote from the machine; a computer of the machine for automatically transmitting data for a maintenance or service inquiry over a publicly accessible communications network to said management computer; and said management computer, through said computer of the machine, checking a status of the machine for permissible service inquiry authorization by comparing a contract status of the machine with stored license contracts, and if the machine is authorized for the service inquiry, sending a remedy appropriate to the contract status by the management computer to the computer of the machine so that only maintenance and service operations appropriate to the contract status are activated on the machine.
-
Specification