Systems and methods for a secure recording environment
DCFirst Claim
Patent Images
1. A method for providing secure, captured data in a customer center, comprising the steps of:
- capturing unencrypted data with a recording system at a customer center through a VoIP network, wherein the unencrypted data comprises a communication between a user and an agent of the customer center;
generating, at a key management system, electronic keys for encrypting the unencrypted data;
transmitting the electronic keys and key identifications to the recording system in response to a request;
encrypting the unencrypted data at the recording system using the electronic keys to generate encrypted data;
associating the electronic keys with the encrypted data to store the encrypted data at the recording system;
associating metadata of the stored encrypted data with the key identifications at the recording system;
transmitting a code associated with the stored encrypted data to the key management system, the code being unique to a context of the captured unencrypted data; and
maintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data.
7 Assignments
Litigations
0 Petitions
Accused Products
Abstract
Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.
200 Citations
12 Claims
-
1. A method for providing secure, captured data in a customer center, comprising the steps of:
-
capturing unencrypted data with a recording system at a customer center through a VoIP network, wherein the unencrypted data comprises a communication between a user and an agent of the customer center; generating, at a key management system, electronic keys for encrypting the unencrypted data; transmitting the electronic keys and key identifications to the recording system in response to a request; encrypting the unencrypted data at the recording system using the electronic keys to generate encrypted data; associating the electronic keys with the encrypted data to store the encrypted data at the recording system; associating metadata of the stored encrypted data with the key identifications at the recording system; transmitting a code associated with the stored encrypted data to the key management system, the code being unique to a context of the captured unencrypted data; and maintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A method for providing secure, capture of multimedia communications data in a customer center, comprising the steps of:
-
capturing, at a recording system, the multimedia communications data in accordance with predetermined business rules, the multimedia communications data being communicated between a user and an agent of the customer center; generating, at a key management system, electronic keys for encrypting the multimedia communications data; transmitting the electronic keys and key identifications to the recording system in response to a request; encrypting the multimedia communications data at the recording system using the electronic keys to generate and store encrypted data; assigning a unique identifier to the multimedia communications data in accordance with a context of the multimedia communications data; associating metadata of the stored encrypted data with the key identifications at the recording system; and maintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data. - View Dependent Claims (8, 9, 10, 11, 12)
-
Specification