Production environment CRM information gathering system for VI applications

• US 8,291,316 B2
• Filed: 05/30/2007
• Issued: 10/16/2012
• Est. Priority Date: 05/30/2007
• Status: Active Grant

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Czudak, John C.
• Primary Examiner(s): Ries, Laurie
• Assistant Examiner(s): AMIN, MUSTAFA A
• Application Number:
  US11/807,790
• Publication Number:
  US 20080301549A1
• Time in Patent Office: 1,966 Days
• Field of Search: 715/274
• US Class Current: 715/274
• CPC Class Codes: G06F 16/58 Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system and method for gathering CRM information in a variable imaging application utilize keywords which are associated with each image of a number of digital images. A variable imaging job stream is generated containing one or more of the digital images. Keyword metadata may also be inserted into the variable imaging job stream, and the variable imaging job stream is received by a VI production system. The variable imaging job stream is processed by the VI production system, thereby identifying the keywords previously associated with the contained images, and also extracting the inserted keyword metadata. A CRM output is generated containing the identified keywords and the extracted keyword metadata.

Claims

1. A method for gathering Customer Relationship Management (CRM) information in a variable imaging (VI) application, the method comprising:

providing a digital asset included in a digital asset database;

associating at least one or more keywords with each digital asset in the digital asset database;

merging the digital asset with variable information included in a database using a template for generating a VI print job stream containing at least one digital asset selected from the digital asset database;

receiving the VI job stream by a VI production system;

processing the VI job stream by the VI production system, the processing including;

for each digital image asset contained in the VI job stream, extracting the at least one or more keywords previously associated with the digital asset; and

generating a CRM output containing the at least one or more extracted keywords, the at least one or more extracted keywords including marketing information related to the digital asset for associating the merged digital asset with variable information with a recipient; and

delivering the CRM output to the requesting user, wherein the marketing information is based on interests of the recipient.

2. The method set forth in claim 1, further comprising:

storing the at least one or more associated keywords in an image header portion of the digital asset, wherein the image header portion includes image metadata, wherein the step of extracting the least one or more keywords previously associated with the digital asset includes extracting the at least one or more stored keyword from the image header portion.

3. The method set forth in claim 1, further comprising:

storing the at least one or more associated keywords as metadata in the VI job stream, wherein the step of identifying the at least one or more keywords previously associated with the digital asset includes extracting the at least one or more keyword metadata from the VI job stream.

4. The method set forth in claim 1, further comprising:

storing the at least one or more associated keywords in a database; and

linking each of the plurality of digital asset to the at least one more stored associated keywords, wherein the step of extracting the at least one or more keywords previously associated with the digital asset includes extracting the at least one or more stored associated keywords linked to the digital asset.

5. The method set forth in claim 1, wherein the VI job stream includes variable information for a plurality of entities, the variable information for each of the plurality of entities segregated by entity metadata, the step of generating the CRM output further including:

generating the CRM output for each of the plurality of entities containing the at least one or more extracted keywords for the entity.

6. The method set forth in claim 1, the step of processing the VI job stream further including:

performing a raster image processing of the VI job stream to produce electronic output document images;

reviewing the electronic output document images for accuracy; and

performing finishing operations for the output document images.

7. The method set forth in claim 1, the step of processing the VI job stream further including:

sending the generated CRM output to at least one recipient, wherein the CRM output are the at least one more keywords, the at least one or more keywords being related to target information based on the digital asset.

8. A method for gathering Customer Relationship Management (CRM) information in a variable imaging (VI) application, the method comprising:

providing at least one digital image included in a digital asset database;

associating at least one or more keywords with each digital image in the digital asset database, the at least one or more keywords including marketing information associated with the digital image;

receiving, from a requesting user, a template for a VI job stream;

generating the VI job stream, including;

merging the at least one digital image with variable information included in a database using the template;

receiving the VI job stream by a VI production system; and

after the variable digital image is merged in a VI document,

for each digital image inserted into the VI job stream, extracting the at least one or more keywords previously associated with the digital image;

generating a CRM output containing the at least one or more extracted keywords associated with a recipient of the VI document and marketing information is based on interests of the recipient; and

delivering the CRM output to the requesting user.

9. The method set forth in claim 8, further comprising:

storing the at least one or more associated keywords in an image header portion of the digital image, wherein the image header portion of the digital image includes image metadata, wherein the step of extracting the least one or more keywords previously associated with the digital image includes extracting the at least one or more stored keyword from the image header portion.

10. The method set forth in claim 8, further comprising:

storing the at least one or more associated keywords as image metadata in the VI job stream, wherein the step of extracting the at least one or more keywords previously associated with the digital image includes extracting the image metadata from the VI job stream.

11. The method set forth in claim 8, further comprising:

storing the at least one or more associated keywords in a database; and

linking each of the plurality of digital images to the at least one or more stored associated keywords, wherein the step of extracting the at least one or more keywords previously associated with the digital image includes extracting the at least one or more stored associated keywords linked to the digital image.

12. The method set forth in claim 8, wherein the VI job stream includes variable information for a plurality of entities, the variable information for each of the plurality of entities segregated by entity metadata, the step of generating the CRM output further including:

generating the CRM output for each of the plurality of entities containing the at least one or more extracted keywords for the entity and a extracted keyword metadata.

13. The method set forth in claim 8, the step of processing the VI job stream further including:

performing a raster image processing of the VI job stream to produce electronic output document images;

reviewing the electronic output document images for accuracy; and

performing finishing operations for the output document images.

14. In a variable imaging (VI) production system receiving a VI job stream, a VI interpreter system comprising:

a Customer Relationship Management (CRM) processor configured to perform CRM information gathering, the CRM information gathering including;

providing at least one digital image included in a digital asset database;

associating at least one or more keywords with each digital image in the digital asset database, the at least one or more keywords including marketing information related to the digital image for associating the at least one digital image with a recipient;

merging the at least one digital image with variable information included in a database using a template to generate a VI job stream;

after the merging and during processing of the VI job stream, extracting, for each digital image contained in the VI job stream, the at least one or more keywords previously associated with the digital image;

generating a CRM output containing the at least one or more extracted keywords; and

delivering the CRM output to a user, wherein the marketing information included in the CRM output is adapted to be used for providing personalized advertising to the recipient;

a raster image processor configured to produce electronic output document images based on a variable imaging job included in the received VI job stream;

a user interface for receiving instructions from an operator of the VI interpreter and for displaying messages and images to the operator; and

a finishing system configured to produce a final product based on the electronic output document images.

15. The VI interpreter system set forth in claim 14, further comprising:

extracting keyword metadata inserted into the VI job stream; and

wherein the step of generating the CRM output includes generating the CRM output containing the at least one or more extracted keywords and the extracted keyword metadata.

16. The VI interpreter system set forth in claim 15, wherein the VI job stream includes variable information for a plurality of entities, the variable information for each of the plurality of entities segregated by entity metadata, the step of generating the CRM output further including:

generating the CRM output for each of the plurality of entities containing the at least one or more extracted keywords for the entity and the extracted keyword metadata.

17. The VI interpreter system set forth in claim 14, wherein the step of extracting the least one or more keywords previously associated with the digital image further includes:

extracting the least one or more associated keywords stored in an image header portion.

18. The VI interpreter system set forth in claim 14, wherein the step of extracting the least one or more keywords previously associated with the contained image further includes:

extracting image metadata from the VI job stream, wherein the least one or more associated keywords were previously stored as image metadata in the VI job stream.

19. The VI interpreter system set forth in claim 14, wherein the step of extracting the least one or more keywords previously associated with the digital image further includes:

extracting previously associated keywords linked to the digital image from a keyword database.

20. The VI interpreter system set forth in claim 14, wherein the VI job stream includes variable information for a plurality of entities, the variable information for each of the plurality of entities segregated by entity metadata, the step of generating the CRM output further including:

generating the CRM output for each of the plurality of entities containing the at least one more extracted keywords for the entity.